2012 Upgrade to R2 - Client Protection Agent Upgrade - Reboot?

MSFT states in their upgrade doc for DPM 2012 R2 "You must upgrade all of the protection agents. This might require a restart of the protected computer."
What has been your experience reboot/no reboot as I know agent upgrades during past couple years (updates) haven't required a reboot?
If have to do reboot not good as I have over 175+ production machines.
Thanks,

Hi,
DPM 2012 R2 UR3 agent update does a require a reboot and it is documented several places in the UR3
article.
Note This UR3 agent update requires you to restart protected servers in order to create or change protection groups. VM backups may fail in Windows Server 2012 R2 until the server is restarted.
Important information
We recommend that you restart the protected computer after you apply the Update Rollup 3 Agent update.
If Protected Computers are not restarted after you apply Update Rollup 3, the following things can occur:
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This
posting is provided "AS IS" with no warranties, and confers no rights.
It says recommend, not required. Like I said, at least 1 agent I updated using the DPM Console went straight to OK, no reboot required. The others went to reboot required, but after removing the registry flag, worked fine. I pointed the servers are the new
DPM install (new datacenter) and was able to recreate all of the protection groups with no issues. We are only backing up Server 2012/Server 2012 R2 servers though (both hyperV and SQL clusters), so maybe the issues are for 2k8 servers.

Similar Messages

DPM 2012 Protection Agent Connection Failure

I was successfully protecting a Windows Server 2008 R2 Ent. Server with my M.S. System Center 2012 R2 DPM R2 Server until today. The only changes I know about are the fact that this 2008 server was promoted to a domain controller today using the same
name and I.P. Address. It appears that the DCPromo process has broken DPM protection somehow. Is it true that a "dcpromo" of a protected server can cause DPM Agent failures? If so what is the preferred method to fix this problem.
I'm hoping that I don't really have to stop and clean up the current protection for this server and then start over again. Does anyone have a solution for this problem? Here are the errors I'm getting:
Affected area: ServerName.DomainName
Occurred since: 1/13/2015 8:30:02 AM
Description: The DPM protection agent on ServerName.DomainName could not be contacted. Subsequent protection activities for this computer may fail if the connection is not established. The attempted contact failed for the following reason: (ID 3122)
The protection agent operation failed because it could not access the protection agent on ServerName.DomainName. ServerName.DomainName may be running DPM, or the DPM protection agent may have been installed by another DPM server. (ID 302 Details: )
More information
Recommended action: Uninstall DPM or the DPM protection agent from ServerName.DomainName and install the DPM protection agent again from the computer that you want to use to protect the computer.
On the Agents tab in the Management task area, check the status of the agent.
Resolution: To dismiss the alert, click below
Inactivate
Protection agent version: 4.2.1254.0
Error: Data Protection Manager Error ID: 270
The agent operation failed on ServerName.DomainName because DPM could not communicate with the DPM protection agent. The computer may be protected by another DPM server, or the protection agent may have been uninstalled on the protected computer.
If ServerName.DomainName is a workgroup server, the password for the DPM user account could have been changed or may have expired.
Recommended action: Check the following to troubleshoot this issue:
1) If the agent is not installed on ServerName.DomainName, run DpmAgentInstaller.exe with this DPM computer as a parameter. For details, see the DPM Deployment Guide.
2) To attach the computer correctly to this DPM server, run the SetDpmServer tool with the -Add option on the protected computer.
3) If the computer is protected by another DPM server, or if the protection agent has been uninstalled, remove the protected data sources on this computer from active protection. Then, remove the entry of this computer from the Agents tab in the Management
task area.
4) If ServerName.DomainName is a workgroup server, run SetDpmServer with the -UpdatePassword flag on the protected computer and Update-NonDomainServerInfo.ps1 on the DPM server to update the password.
5) If the DPM server and the protected computer are not in the same domain, ensure that there is a two-way trust setup between the two domains.
Note: I tried running the setdpmserver tool but got the following message:
SetDpmServer failed with errorcode =0x80070534, error says: No mapping between account names and security IDs was done.
I also tried the attach agents option but DPM tells me that there is already an agent installed.
I also tried to manually start the DPMRA service on the client but it fails with error code 1168.
Any helpfull information would be greatly appreciated.
Thank you,
MPeterson

Hi,
Try the following:
Uninstall the agent from the protected computer.
Restart the computer.
Install the DPM-agent manually.
Re run the SetDPMServer command.
Try start the service.
If the problem still exist, please look into the following steps:
Verify the COM+ permissions for the DPM agent on the protected server. There could be a mismatch in the permissions:
Click START / Administrative Tools / Component Services
Expand Component Services / Computers / My Computer / DCOM Config
Right click on the "DPM RA Services" and choose properties. Verify that under the Security tab / Launch and Activation Permissions you got Customize marked, click the "Edit..." button in the ACL you should see the computer account for
your DPM server.
If it's not present add it and mark all allow boxes and try to start the service again.
You should also verify that your DPM-server computer account is a member of these two local security groups on the protected server:
DPMRADCOMTrustedMachines
DPMRADmTrustedMachines

6-15-2012 upgrade and browser flash video problems.

The 6-15-2012 upgrade for flash player v. 11.3.300.257 causes flash videos not to load in the firefox browser.
What can I do to remedy this situation besides rolling back to a previous version or disabling protected mode
permanently?
Flash content does not appear at all in my browser (firefox v. 5.0), and I do not have realplayer installed.
There is no crashing, error message, flash video content does not even appear. Changing browser settings and
preferences or disabling addons does nothing. This problem has never occured before the 6-15-2012 update.
The operating system is W7 64 bit.
Troubleshooting methods outlined on page http://forums.adobe.com/message/4468493#4468493 do not work.
Quote
"Finally, if these problems are blocking you from using Flash Player we recommend, as a last resort, you either
revert back to Flash Player 11.2 or temporarily disable Protected Mode. We strongly recommend that
Protected Mode is manually enabled once this issue is resolved." If I cannot resolve this issue then I
cannot manually re-enable protected mode. Again, is there any solution that does not involve rolling back to
an earlier version or disabling any sort of protection?

RE: "We strongly recommend that
Protected Mode is manually enabled once this issue is resolved."
If I cannot resolve this issue then I cannot manually re-enable protected mode.
What they mean is when Adobe resolves this issue. So far, there's nothing the user can do if the protected mode is what is causing the problems.
If you look over the dozens and dozes of posts about this, you'll see that some progress has been made. The bug causing Firefox's "silent crashes" or crashes upon close-out has been duplicated, and according to some sources, has been "resolved," but so far, no patches or formal announcements have been made.
Since there seems to be a host of problems associated with Flash Player 11.3.300.257--conflicts with Real Player; constant crashes; excessive memory/CPU usage, etc.-- I'd imagine that Adobe will try to (hopefully) fix as many as possible in the next version.
In the meantime, we'll all have to wait it out using the earlier version or the new version that we--ourselves--have had to hack to disable "protected mode." Not knowing how vulnerable Flash Player is without the Protected Mode, I'm staying away from sites with Flash Content as much as possible. Unfortunately, since most of my browsing involves business related activities, and since many, many business related sites have some Flash content, this can be a challenge.
Ortho_Fan

Manual install of DPM 2012 SP1 protection Agent and how to automatically approve Microsoft Software License term ?

Hi All,
When installing manually protection agent DPM 2012 SP1 on new target computer, I get "Microsoft Software License terms" to accept...
Is there a way to automatically approve the license ? I try various commands like :
/quiet
/quiet /eula:yes
/quiet /AcceptEula:yes
Mike, if you're around any
suggestion is welcome :)
Stephane.
Please remember to click “Mark as Answer” on the post that helps you. This posting is provided "AS IS" with no warranties. knowledge is valid only if it is shared by All.
My DPM blog Yet Another DPM Blog

Thks Geaux-Tigers,
it works like a charm :)
I also found the DPM technet link: http://technet.microsoft.com/en-us/library/jj650955.aspx
DpmAgentInstaller.exe [/q] [<DPM server name>] [/IAcceptEula]
Stephane
Please remember to click “Mark as Answer” on the post that helps you. This posting is provided "AS IS" with no warranties. knowledge is valid only if it is shared by All.
My DPM blog Yet Another DPM Blog

Help with installing sql server 2012 upgrade advisor

Hello there,
I have two questions here:
1. My sql server 2005 is on Window Server 2003/SP2. Does this mean I cannot install sql server 2012 upgrade advisor on it? This page (http://msdn.microsoft.com/en-us/library/ms144256.aspx)
cites that the supported OS are "Windows Vista SP1, or SP2, Windows 7 and Windows Server 2008 R2."
2. I tried to install the upgrade advisor on my local machine (windows 7, 64-bit). Even after I installed "Microsoft SQL Server Transact-SQL ScriptDom ", I still got the error message "Setup is missing prerequisites: - Microsoft SQL Server 2012 Transact-SQL
ScriptDom, which is not installed by Updgrade Advisor Setup........" Why is that?
Thank you for your help in advance!

Hello,
Have you installed .NET Framework 4.0 also?
Make sure you installed Transact-SQL ScriptDom from the following link:
http://www.microsoft.com/download/en/details.aspx?id=29065&ocid=aff-n-we-loc--ITPRO40886&WT.mc_id=aff-n-we-loc--ITPRO40886
(on the
Microsoft SQL Server 2012 Engine Feture Pack Components section)
Hope this helps.
Regards,
Alberto Morillo
SQLCoffee.com

Where to download sql server 2012 upgrade advisor

Hi,
I want to download sql server 2012 upgrade advisor. But http://download.microsoft.com/download/F/E/D/FEDB200F-DE2A-46D8-B661-D019DFE9D470/ENU/x64/sqlua.msi link does not work. It says connection timed out. Can anyone tell me where can I download this?
Thanks,
Preetha

The link
http://download.microsoft.com/download/F/E/D/FEDB200F-DE2A-46D8-B661-D019DFE9D470/ENU/x64/sqlua.msi
works for me.
Kalman Toth Database & OLAP Architect
SQL Server 2014 Design & Programming
New Book / Kindle: Exam 70-461 Bootcamp: Querying Microsoft SQL Server 2012

The operation failed because of a protection agent failure. (ID 998 Details: The system cannot find the path specified (0x80070003))

Hello,
We are getting the following error when trying to backup our fileserver (DPM 2012 R2) to tape.
"The operation failed because of a protection agent failure. (ID 998 Details: The system cannot find the path specified (0x80070003))"
What is interesting:
- The "Short-Term Protection" to disk runs successfully without error
- The "Long-Term Protection" to tape fails after writing ~2TB of data to a TL2000 tape loader. (Always appears to fail towards end of job with the above error)
- In the past (until roughly a month ago) the tape portion of this job was completing successfully.
The DPM logs fail to give much information around the time of error regarding any failures. Likewise windows event logs give no hint of a problem when the job fails.
Looking for any ideas that may help resolve this.
Cheers!

Hi
Has it just started happening? What rollup version are you on currently?

The protection agent on was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)

I am having problems backing up data with DPM 2012. I keep getting this meesage. The protection agent on dpmServer was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)
I can't understand what my error logs are trying to tell me please help.
NORMAL Begin new execution batch at task:(True)-a2c49c70-696b-423d-8aaf-7898c1feb403
042C 28E0
10/07 22:47:42.979
16 ActiveJob.cs(851)
NORMAL Dispatching task for execution:True-a2c49c70-696b-423d-8aaf-7898c1feb403
042C 2AAC
10/07 22:47:42.979
16 ActiveJob.cs(581)
NORMAL Begin ExecuteTask:JobID=eab9800f-4eb7-46b2-83bc-c2ff2c6adb0d, ItemID=a2c49c70-696b-423d-8aaf-7898c1feb403
042C 2AAC
10/07 22:47:42.990
27 DatasourceServerTypeLock.cs(395)
NORMAL Server e9a3e229-5f73-4223-845f-e2038860e74b is not already registed to Acquire a lock, Registering the server now for the task a2c49c70-696b-423d-8aaf-7898c1feb403, IsDatasoureServerTypeLockNeeded = False
042C 2AAC
10/07 22:47:42.991
01 DPMTaskController.cs(70)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL (job=eab9800f-4eb7-46b2-83bc-c2ff2c6adb0d, taskId=a2c49c70-696b-423d-8aaf-7898c1feb403) DPMTaskControllerHelper : ExecuteTask - CheckTaskStatus returned ReadyToExecute
042C 2AAC
10/07 22:47:42.993
01 TaskExecutor.cs(692)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL Setting up Fsm: verb[3d859d8c-d0bb-4142-8696-c0d215203e0d]
042C 2AAC
10/07 22:47:43.009
27 CommonLoop.cs(343)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL DatamovePollingCmdTimeoutInMin = 30
042C 2AAC
10/07 22:47:43.009
27 CommonLoop.cs(343)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL DatamovePollingCmdTimeoutInMin = 30
042C 2AAC
10/07 22:47:43.021
01 TaskExecutor.cs(487)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL ExecuteTask(job=eab9800f-4eb7-46b2-83bc-c2ff2c6adb0d) - Starting task instance
042C 092C
10/07 22:47:43.023
02 EventManager.cs(98)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL Publishing event from TaskInstance.cs(406): TaskStart, [TaskID=a2c49c70-696b-423d-8aaf-7898c1feb403]
042C 092C
10/07 22:47:43.115
01 TaskInstance.cs(442)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL Task: Initial transition enqueued, startState='Backup.StartState'
042C 1A54
10/07 22:47:43.116
27 BackupMachine.cs(1919)
A2C49C70-696B-423D-8AAF-7898C1FEB403
ACTIVITY BackupMachine : Starting machine execution
042C 2FC8
10/07 22:47:43.135
27 FindPrincipalServerBlock.cs(245)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL Found Principal server for DatasourceId = a87a4dea-2e19-4456-ae3b-e5ce01c10351 Server= fs.org
042C 2AAC
10/07 22:47:43.146
27 DatasourceServerTypeLock.cs(395)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL Server e9a3e229-5f73-4223-845f-e2038860e74b is not already registed to Acquire a lock, Registering the server now for the task a2c49c70-696b-423d-8aaf-7898c1feb403, IsDatasoureServerTypeLockNeeded = False
042C 2AAC
10/07 22:47:43.147
27 OperationTypeLock.cs(582)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL In LockServer() of ReplicationOperationTypeLock, returning lockStatus = AcquiredLock
042C 2AAC
10/07 22:47:43.156
27 OperationTypeLock.cs(628)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL UnlockServer() of ReplicationOperationTypeLock, returning
042C 2AAC
10/07 22:47:43.159
27 OperationTypeLock.cs(224)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL Setting detailed error for operation lock failure to = PrmReplicaAgentDirtyShutdownDetected
042C 2AAC
10/07 22:47:43.160
27 OperationTypeLock.cs(487)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL In Lock() of ReplicationOperationTypeLock, returning lockStatus = DoNotWaitToAcquireLock
042C 2AAC
10/07 22:47:43.162
27 CheckConcurrencyBlock.cs(151)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL Check concurrency block - Failure (abortedOnConflictingServerOperation=True)
042C 1F90
10/07 22:47:43.165
27 FsmBlock.cs(130)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING Backup.CheckConcurrency.PT : <-- Exited FSM block with FAILURE (errorCode = ReplicaInvalidWithReason)
042C 1F90
10/07 22:47:43.419
27 BackupMachine.cs(2156)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING BackupMachine : FAILURE - BACKUP, errorCode=ReplicaInvalidWithReason
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING Task Diagnostic Information - <?xml version="1.0" encoding="utf-16"?>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <TaskExecutionContext>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <PrmWriterId>00000000-0000-0000-0000-000000000000</PrmWriterId>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <PrmDatasourceId>a87a4dea-2e19-4456-ae3b-e5ce01c10351</PrmDatasourceId>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <PrmActiveNodeName>skafs.srvs.org</PrmActiveNodeName>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <PrmLogicalReplicaId>342784c2-f783-487d-be78-154a5a17193f</PrmLogicalReplicaId>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <PrmDatasetId>0cbb5339-0af5-4e70-9882-ed118a191890</PrmDatasetId>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <PrmPhysicalReplicaId>f440f18e-9436-4fed-9e7c-96cc1a9ebec1</PrmPhysicalReplicaId>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <PrmReplicaValidity>Invalid</PrmReplicaValidity>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <PrmReplicaStatus>Idle</PrmReplicaStatus>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <PrmOwnerLockId>00000000-0000-0000-0000-000000000000</PrmOwnerLockId>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <TEVerb>DeltaReplicate</TEVerb>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <TEErrorState>Backup.CheckConcurrencyPending</TEErrorState>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <TEErrorDetails><?xml version="1.0" encoding="utf-16"?>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <q1:ErrorInfo ErrorCode="1073774947" DetailedCode="0" DetailedSource="0" ExceptionDetails="" xmlns:q1="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd">
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <q1:Parameter Name="datasourceid" Value="a87a4dea-2e19-4456-ae3b-e5ce01c10351" />
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <q1:Parameter Name="dpmerrorcode" Value="30187" />
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <q1:Parameter Name="protectedgroup" Value="fs" />
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <q1:Parameter Name="datasourcename" Value="P:\" />
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <q1:Parameter Name="servername" Value="fs.org" />
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING <q1:Parameter Name="replicaid" Value="342784c2-f783-487d-be78-154a5a17193f" />
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING </q1:ErrorInfo></TEErrorDetails>
042C 1F90
10/07 22:47:43.422
01 TaskInstance.cs(798)
A2C49C70-696B-423D-8AAF-7898C1FEB403
WARNING </TaskExecutionContext>
042C 1F90
10/07 22:47:43.423
02 EventManager.cs(98)
A2C49C70-696B-423D-8AAF-7898C1FEB403
NORMAL Publishing event from TaskInstance.cs(823): TaskStop, [TaskID=a2c49c70-696b-423d-8aaf-7898c1feb403]
042C 1F90
10/07 22:47:43.446
01 TaskExecutor.cs(843)
A2C49C70-696B-423D-8AAF-7898C1FEB403
FATAL Task stopped (state=Failed, error=ReplicaInvalidWithReason; 0; None), search "Task Diagnostic Information" for details.
042C 1F90
10/07 22:47:43.457
16 ActiveJob.cs(745)
WARNING Fail: Task 'a2c49c70-696b-423d-8aaf-7898c1feb403' failed with error during execution.
042C 1F90
10/07 22:47:43.457
16 Task.cs(235)
NORMAL Changing task state from 'GenerateWorkplan' -> 'Failed' (a2c49c70-696b-423d-8aaf-7898c1feb403)

Same problem on our two file-server: "The protection agent on was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)"
Problem started about 04 October 2013.
DPM Server and agents: 4.1.3417
There is event in fileservers application log:
Log Name:      Application
Source:        Application Error
Date:          09.10.2013 17:15:17
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      host1.ourlocaldomain.local
Description:
Faulting application name: DPMRA.exe, version: 4.1.3417.0, time stamp: 0x52011087
Faulting module name: FileWriterHelperPlugin.DLL, version: 4.1.3313.0, time stamp: 0x50ad994d
Exception code: 0xc0000005
Fault offset: 0x000000000002ba9f
Faulting process id: 0xe7c
Faulting application start time: 0x01cec4d870046a62
Faulting application path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe
Faulting module path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL
Report Id: b1b1f6ed-30cb-11e3-acc1-00155d079701
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-09T10:15:17.000000000Z" />
    <EventRecordID>109798</EventRecordID>
    <Channel>Application</Channel>
    <Computer>host1.ourlocaldomain.local</Computer>
    <Security />
</System>
<EventData>
    <Data>DPMRA.exe</Data>
    <Data>4.1.3417.0</Data>
    <Data>52011087</Data>
    <Data>FileWriterHelperPlugin.DLL</Data>
    <Data>4.1.3313.0</Data>
    <Data>50ad994d</Data>
    <Data>c0000005</Data>
    <Data>000000000002ba9f</Data>
    <Data>e7c</Data>
    <Data>01cec4d870046a62</Data>
    <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe</Data>
    <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL</Data>
    <Data>b1b1f6ed-30cb-11e3-acc1-00155d079701</Data>
</EventData>
</Event>
Log Name:      Application
Source:        Application Error
Date:          09.10.2013 17:15:22
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      host2.ourlocaldomain.local
Description:
Faulting application name: DPMRA.exe, version: 4.1.3417.0, time stamp: 0x52011087
Faulting module name: FileWriterHelperPlugin.DLL, version: 4.1.3313.0, time stamp: 0x50ad994d
Exception code: 0xc0000005
Fault offset: 0x000000000002ba9f
Faulting process id: 0x71c
Faulting application start time: 0x01cec4d870669e98
Faulting application path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe
Faulting module path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL
Report Id: b4680c67-30cb-11e3-ba10-001dd8b71c0e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-09T10:15:22.000000000Z" />
    <EventRecordID>54725</EventRecordID>
    <Channel>Application</Channel>
    <Computer>host2.ourlocaldomain.local</Computer>
    <Security />
</System>
<EventData>
    <Data>DPMRA.exe</Data>
    <Data>4.1.3417.0</Data>
    <Data>52011087</Data>
    <Data>FileWriterHelperPlugin.DLL</Data>
    <Data>4.1.3313.0</Data>
    <Data>50ad994d</Data>
    <Data>c0000005</Data>
    <Data>000000000002ba9f</Data>
    <Data>71c</Data>
    <Data>01cec4d870669e98</Data>
    <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe</Data>
    <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL</Data>
    <Data>b4680c67-30cb-11e3-ba10-001dd8b71c0e</Data>
</EventData>
</Event>

Azure Backup fails with error 0x003E6 after data transmission (Protection Agent Failure)

On a Windows Essentials 2012 Server (German) I had Azure Backup up and running for several months.
(Probably) After adding features to support Remote Access, Azure Backup stopped working.
The backup schedule executes and transfers all data, than it constantly fails with the error:
"Fehler beim Vorgang aufgrund eines Schutz-Agent-Fehlers. Wiederholen Sie den Vorgang (0x003E6)" which translates to the english "The operation failed because of a protection agent failure. Retry the operation (0x003E6)".
An update of the Backup Agent to the latest version did not resolve the issue.
Does anybody know details about this error and the reason behind it?
Regards,
Dominik

Hi Dominik,
First please check if there is any new policy was set such as a throttle for uploading data, or a firewall was enabled before the issue occurs.
There is no enough information for finding out the exact cause. Please also check if there is any error and event logs. These can be found in the Application Event log under WindowsAzureBackup.
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

The operation failed because of a protection agent failure. (ID 998 Details: No more data is on the tape (0x80070450))

For the past couple of days I have been getting the following alert on my tape backups:
Cannot verify tape data.
The operation failed because of a protection agent failure. (ID 998 Details: No more data is on the tape (0x80070450))
It has completed the backup but I get this error when performing a verify or when I try and restore.
This error only occurs on the same server we backup in the protection group. The other 5 servers backup fine.
We are using DPM 2010 (3.0.8195.0)

Same here.
When I came back from vacation I found the same error in our DPM 2012.
The operation failed because of a protection agent failure. (ID 998 Details: No more data is on the tape (0x80070450))
I cannot find anything in the eventlog saying that the tapelibrary has been offline.
How can I check that?
Last nights tape-job went "almost" well, one server (VM) still has this error. (But I dont know if that depends on the fact that it had status "Missing" in hyper-v manager due to a Win-update shutdown on a host that had a misconfiguration (auto-reebot).)
I rebooted the DPM-server this morning and then I tried to manually run all tapejobs again but they get this status again.
I do not understand this error and why it suddenly appears to work again for a scheduled job but not when I trigger the job manually.
Is there not a solution for this?
/Anders

DPM Protection Agent Communication Error

We get the following error sporadically, and it seems to always deal with an Exchange Server service stealing the DPMRA port. Is there any way to get this to stop. We have to put the mailbox server in 2010 into DAG maintenance and restart services. This
is not optimal. The below error is what we receive. Seems to be the Microsoft Exchange Replication Service:
DPM failed to communicate with servername because of a communication error with the protection agent. (ID 53 Details: Server execution failed (0x80080005))
We run DPM 2012
Thanks

Hi,
you can tell DPM to use a different port on that exchange server:
http://support2.microsoft.com/default.aspx?scid=kb;EN-US;947682
Cheers
Chaib

DPM failing SQL backups due to error: "the SQL Server instance refused a connection to the protection agent. (ID 30172 Details: Internal error code: 0x80990F85)

I ran across this error starting on 6/4/2011 and have been unable to find the root of the problem. In our environment, we have a DPM 2010 server dedicated to backing up all our SQL envrionment (about 45 SQL Servers total). All of the SQL
environment is backing up fine except for a SQL Cluster Application. This particular SQL Instances is part of a 6 node failover cluster with 6 SQL Instances distributed amongst them. The other 5 SQL instances in the cluster are backing
up fine; only one instance is failing. The DPM Alerts section shows this error when attempting to do a SQL backup of one of the databases on this SQL instance:
Affected area: KEN-PROD-VDB001\POSREPL1\master
Occurred since: 6/11/2011 11:00:56 PM
Description: Recovery point creation jobs for SQL Server 2008 database KEN-PROD-VDB001\POSREPL1\master on SQL Server (POSREPL1) - Store Settings.ken-prod-cl004.aarons.aaronrents.com have been failing. The number of failed recovery point creation jobs =
4.
If the datasource protected is SharePoint, then click on the Error Details to view the list of databases for which recovery point creation failed. (ID 3114)
The DPM job failed for SQL Server 2008 database KEN-PROD-VDB001\POSREPL1\master on SQL Server (POSREPL1) - Store Settings.ken-prod-cl004.aarons.aaronrents.com because the SQL Server instance refused a connection to the protection agent. (ID 30172 Details:
Internal error code: 0x80990F85)
More information
Recommended action: This can happen if the SQL Server process is overloaded, or running short of memory. Please ensure that you are able to successfully run transactions against the SQL database in question and then retry the failed job.
Create a recovery point...
Resolution: To dismiss the alert, click below
Inactivate alert
I have checked the cluster node this particular SQL instance is running on using Perfmon and the machine is nowhere near capacity on CPU, memory, network, or Disk I/O.  I have failed this SQL Application to another node in the cluster and
receive the same error (this other node has another clustered SQL application on it that is actively running as well as backing up fine). The only thing that I am aware of that has changed is that we installed SP2 for SQL 2008 about 2 weeks prior
to when the failures started to occur. However, we updated all six clustered SQL Instances at the same time and only this one is having this issue so I don't believe that caused the problem. We are running SQL 2008 SP2 (version 10.0.4000.0)
on all clustered instances along with DPM 2010 (version 3.0.7696.0) on this particular DPM server that has the issue.
One last thing, I have also noticed errors in the event log pertaining to the same SQL backups that are failing (but the time stamps are not concurrent with each backup attempt):
Log Name:      Application
Source:        MSDPM
Date:          6/13/2011 1:09:12 AM
Event ID:      4223
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      KEN-PROD-BS002.aarons.aaronrents.com
Description:
The description for Event ID 4223 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DPM writer was unable to snapshot the replica of KEN-PROD-VDB001\POSREPL1\model. This may be due to:
1) No valid recovery points present on the replica.
2) Failure of the last express full backup job for the datasource.
3) Failure while deleting the invalid incremental recovery points on the replica.
Problem Details:
<DpmWriterEvent><__System><ID>30</ID><Seq>1833</Seq><TimeCreated>6/13/2011 5:09:12 AM</TimeCreated><Source>f:\dpmv3_rtm\private\product\tapebackup\dpswriter\vssfunctionality.cpp</Source><Line>815</Line><HasError>True</HasError></__System><DetailedCode>-2147212300</DetailedCode></DpmWriterEvent>
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MSDPM" />
    <EventID Qualifiers="0">4223</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-06-13T05:09:12.000000000Z" />
    <EventRecordID>68785</EventRecordID>
    <Channel>Application</Channel>
    <Computer>KEN-PROD-BS002.aarons.aaronrents.com</Computer>
    <Security />
</System>
<EventData>
    <Data>DPM writer was unable to snapshot the replica of KEN-PROD-VDB001\POSREPL1\model. This may be due to:
1) No valid recovery points present on the replica.
2) Failure of the last express full backup job for the datasource.
3) Failure while deleting the invalid incremental recovery points on the replica.
Problem Details:
<DpmWriterEvent><__System><ID>30</ID><Seq>1833</Seq><TimeCreated>6/13/2011 5:09:12 AM</TimeCreated><Source>f:\dpmv3_rtm\private\product\tapebackup\dpswriter\vssfunctionality.cpp</Source><Line>815</Line><HasError>True</HasError></__System><DetailedCode>-2147212300</DetailedCode></DpmWriterEvent>
</Data>
    <Binary>3C00440070006D005700720069007400650072004500760065006E0074003E003C005F005F00530079007300740065006D003E003C00490044003E00330030003C002F00490044003E003C005300650071003E0031003800330033003C002F005300650071003E003C00540069006D00650043007200650061007400650064003E0036002F00310033002F003200300031003100200035003A00300039003A0031003200200041004D003C002F00540069006D00650043007200650061007400650064003E003C0053006F0075007200630065003E0066003A005C00640070006D00760033005F00720074006D005C0070007200690076006100740065005C00700072006F0064007500630074005C0074006100700065006200610063006B00750070005C006400700073007700720069007400650072005C00760073007300660075006E006300740069006F006E0061006C006900740079002E006300700070003C002F0053006F0075007200630065003E003C004C0069006E0065003E003800310035003C002F004C0069006E0065003E003C004800610073004500720072006F0072003E0054007200750065003C002F004800610073004500720072006F0072003E003C002F005F005F00530079007300740065006D003E003C00440065007400610069006C006500640043006F00640065003E002D0032003100340037003200310032003300300030003C002F00440065007400610069006C006500640043006F00640065003E003C002F00440070006D005700720069007400650072004500760065006E0074003E00</Binary>
</EventData>
</Event>
Any help would be greatly appreciated!

Don't know if this helps or not, but I also noticed another peculiar issue that is derived from this problem. If I go to "Modify protection group", then expand the cluster, then expand all six nodes in the cluster, five of them show "All SQL Servers"
and allow me to expand the SQL Instance and show all databases; the one that is having a problem backing up, when I expand the node, doesn't even show that SQL exists on the node, when in fact, it does.
I would also like to add that the databases on this node that will not backup are running fine. They run hundreds of transactions daily so we know SQL itself is OK. Even though it is a busy SQL Server, there is plenty of available resources as
the SQL buffer and memory counters show the node is not under durress.

Install protection agent failed. Error 324

Hi
So this is my problem.
I have 2 Windows 2012R2 servers, where DPM2012R2 are installed on server2.
They are both on the same domain and network. I have talked to the network team and there should not be anything that stops the DPMserver from talking to the agent on server 1.
The errors i get are:
Install protection agent on BRG-WI-HV01C01.felles.firma.no failed:
Error 324: The agent operation failed because the DPM Agent Coordinator service on BRG-WI-HV01C01.felles.firma.no did not respond.
Error details: Internal error code: 0x8099090E
Recommended action: Do the following to troubleshoot this issue:
1) Verify that BRG-WI-HV01C01.felles.firma.no is remotely accessible from the DPM server.
2) If a firewall is enabled on BRG-WI-HV01C01.felles.firma.no, make sure that it is not blocking requests from the DPM server and has an exception for Windows Management Instrumentation(WMI).
3) Try installing the agent manually by selecting "Attach Agents" in the agent installation wizard
AND
Agent operation failed. (ID: 370)
The agent operation failed because the DPM Agent Coordinator service on BRG-WI-HV01C01.felles.firma.no did not respond. (ID: 324)
I have done every test, firewall is of, the server is accessible, i have tried installing the agent manually and attaching it. Same errors.
I have even tried removeing SCDPM and installing it again.
Anyone have any idea what this could be?
I tried installing the dpm agent from another server I have, and that worked fine. This DPM server is not on the same location or network, but they are in the same domain.

Hi,
<snip>
I also tried to start the DPMRA service on the protected server and I get this error:
Windows could not start the DPMRA on local computer.
>snip<
This problem needs to be fixed - the dpmra needs to be able to run either by manually starting it or by normal "on demand" request when a DPM job is initiated.
If you look in the C:\Program Files\Microsoft Data Protection Manager\DPM\Temp\dpmracurr.errlog and see if there are any clues why it cannot start.
Manually delete any files or folders under the MTATempStore$ share on the DPM server. This is typically the c:\Program Files\Microsoft DPM\DPM\temp\MTA folder.
DO NOTE DELETE the MTA folder itself.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This
posting is provided "AS IS" with no warranties, and confers no rights.

Protection Agent failure error during backup to tape with DPM 2010.

DPM TechNet Forum,
We are experiencing an intermittent error when backing up to tape using DPM 2010 (with latest QFE roll-up applied).
"The operation failed because of a protection agent failure. (ID 998 Details: The device is not connected (0x8007048F))"
Any idea what could be causing this error?
Thanks in advance,
Joe

Hi,
You can try to reproduce the problem outside of DPM using some external utilities. If you have more than one drive in the library, run the test against both drives simultaneously to simulate multiple backup jobs running. If you get an error
before the tape fills you can use net helpmsg errorcode to see what the error was.
Download the DPMerasetape.zip file from the following link and extract to c:\temp folder.
https://onedrive.live.com/?cid=b03306b628ab886f&id=B03306B628AB886F%21524&sc=documents
The utilities are not that user friendly, but here are the basics.
Always Stop DPMLA Service prior to running MCT.EXE Commands.
NET STOP DPMLA
C:\> mct-x64.exe -p
Opening changer \\.\Changer0
     ********** Changer Parameters **********
         Number of Transport Elements : 1
         Number of Storage Elements : 50
         Number of Cleaner Slots : 0
         Number of of IE Elements : 0
         Number of NumberDataTransferElements : 6
         Number of Doors : 0
         First Slot Number : 0
         First Drive Number : 0
         First Transport Number : 0
         First IEPort number : 0
         First Cleaner Slot Address : 0
         Magazine Size : 0
         Drive Clean Timeout : 600
Flags set for the changer :
         CHANGER_BAR_CODE_SCANNER_INSTALLED
         CHANGER_POSITION_TO_ELEMENT
         CHANGER_STORAGE_DRIVE
         CHANGER_STORAGE_SLOT
         CHANGER_DRIVE_CLEANING_REQUIRED
         CHANGER_VOLUME_IDENTIFICATION
         CHANGER_VOLUME_SEARCH
         CHANGER_SERIAL_NUMBER_VALID
Changer can move from Slot to :
                 Slot
                 Drive
Changer can move from Drive to :
                 Slot
                 Drive
Changer is Capable of positioning transport to Slot.
Changer is Capable of positioning transport to Drive.
C:\> mct-x64.exe -d
Opening changer \\.\Changer0
Product Data for Medium Changer device :
Vendor Id    : STK
Product Id   : L180
Revision     : 030
SerialNumber : 3077520000
For MCT utility we have the -m [MOVE] command to move media around inside the library.
-m [ElemType-T] Transport# [ElemType-Source] S_lot#/D_rive# [ElemType-Destination] S_lot#/D_rive#
Get / view command syntax for –m (move) command for changer 0
C:\>mct-x64 0 -m
Opening changer \\.\Changer0
MoveMedium : mct -m t N s\d N s\d N   [Where s/d means Slot or Drive and N is ZERO based].
Some Examples:
mct-x64 -m t 0 s 0 d 0    (Using transport-0, move media from slot-0 to drive-0)
mct-x64 -m t 0 d 0 s 0    (Using transport-0, move media from drive-0 to slot-0)
mct-x64 -m t 0 s 0 s 100 (Using transport-0, move media from slot-0 to slot-100)
mct-x64 -m t 0 d 0 d 1    (Using transport-0, move media from drive-0 to drive-1)
mct-x64 -m t 0 s 0 ie 0   (Using transport-0, move media from slot-0 to IEPort 0)
Once you move a tape into a drive, use mytape commands Loadtape, taperewind, locktape, Disable hardware compression, Set block size to 65536 (64K), writeforspanning.
You need the symbolic name for the tape drive you loaded media into - look in the DPM console by clicking the tape drive and look at the details for
\\.\tape########. use that in the following command.
Mytape.exe \\.\Tape2147483638
Status: Getting the handle for \\.\Tape2147483638...Success
TapeConsole_1.0>taperewind">\\.\Tape2147483638>TapeConsole_1.0>taperewind
Status: Rewinding Tape ...Success
TapeConsole_1.0>setdriveinfo">\\.\Tape2147483638>TapeConsole_1.0>setdriveinfo
Hardware error correction [y]-Enable / [n] Disable : y
Hardware data compression [y]-Enable / [n] Disable : N   (BE SURE TO DISABLE)
Data padding [y]-Enable / [n] Disable : n
Setmark reporting   [y]-Enable / [n] Disable : n
Number of bytes between the end-of-tape warning and the physical end of the tape: 0
Status: Setting Drive Information...Success
TapeConsole_1.0>writeforspanning">\\.\Tape2147483638>TapeConsole_1.0>writeforspanning
Status: Writing onto tape...Failed !!!
Error_ID reported: 1100                 (net helpmsg 1100
= The physical end of the tape has been reached.
Number of bytes written: 983040     (Ignore bytes written, we'll get physical tape position later)
Giving up
Time taken: 15788ms
TapeConsole_1.0>taperewind">\\.\Tape2147483638>TapeConsole_1.0>taperewind
Status: Rewinding Tape ...Success
REPEAT
TapeConsole_1.0>erasetape">\\.\Tape2147483638>TapeConsole_1.0>erasetape s
Short erase / Long Erase [s/l]:Status: Erasing the tape...Success
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

The operation failed because of a protection agent failure. (ID 998 Details: The semaphore timeout period has expired (0x80070079))

Recently we got this error, while backup to tape, and no idea what is it.
What cause of this error?
The operation failed because of a protection agent failure. (ID 998 Details: The semaphore timeout period has expired (0x80070079)
DPM 2010 with latest roll-up (KB2250444) | DELL Server R710 (Windows 2008 R2 SP1) RAM: 24GB PF: 36-60GB | DELL TL2000 (2 Drives) | And still struggling and monitoring... :(

Hi,
Try this workaround, increase the TcpMaxDataRetransmissions to 10 or more.
How to modify the TCP/IP maximum retransmission timeout
http://support.microsoft.com/kb/170359
Diagnostic steps when "Semaphore timeout" is hit during network transfer:
1. Check if the protected server (sender) or DPM (receiver) was under stress or inaccessible during the time of failure – from event logs from both the machines. Retry should work if the packet loss was because of either of the servers being inaccessible
or under stress for a period.
2. Check if the network between the PS and the DPM is flaky – retransmit count from ‘netstat –s’ or perfmon counters can give an idea.
3. Else contact network support engineer to diagnose the packet loss issue – netmon captures from both machines, packet route and network layout/devices will be required to start the investigation.
4. Take some performance monitor logs on both DPM and Proteted server side.
Some good and basic perfmon counters to take to see if the servers are under stress are below.
Logical Disk/Physical Disk
\%idle
• 100% idle to 50% idle = Healthy
• 49% idle to 20% idle = Warning or Monitor
• 19% idle to 0% idle = Critical or Out of Spec
\%Avg. Disk Sec Read or Write
• .001ms to .015ms = Healthy
• .015ms to .025 = Warning or Monitor
• .026ms or greater = Critical or Out of Spec
Current Disk Queue Length (for all instances)
80 requests for more than 6 minutes.
• Indicates possibly excessive disk queue length.
Memory
\Pool Non Paged Bytes*
• Less that 60% of pool consumed=Healthy
• 61% - 80% of pool consumed = Warning or Monitor.
• Greater than 80% pool consumed = Critical or Out of Spec.
\Pool Paged Bytes*
• Less that 60% of pool consumed=Healthy
• 61% - 80% of pool consumed = Warning or Monitor.
• Greater than 80% pool consumed = Critical or Out of Spec.
\Available Megabytes
• 50% of free memory available or more =Healthy
• 25% of free memory available = Monitor.
• 10% of free memory available = Warning
• Less than 100MB or 5% of free memory available = Critical or Out of Spec.
Processor
\%Processor Time (all instances)
• Less than 60% consumed = Healthy
• 51% - 90% consumed = Monitor or Caution
91% - 100% consumed = Critical
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This
posting is provided "AS IS" with no warranties, and confers no rights.

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