2013 MacBook Air black screen of death
My wife's MacBook Air (late 2013) suffered the Black Screen of Death. Looked at the Mac forums for advice, looked at some YouTube videos about changing the battery, was on the verge of ordering a new battery from Amazon. My wife took it to the local Best Buy, and they said they'd be glad to fix it for just $200. Called the nearest Apple Store, got a recording that said I could buy time just to talk to tech support. Finally called Computer World in Appleton, Wis., and talked to Jack. He said it sounded like the latest OSX install wasn't complete. Told me to restart with shift key down, hit right arrow and then the return key, type in the password (even though the screen was still black), hit return again and BINGO! The screen came back on, showed OSX had 2 minutes left to install! All's right with the Mac again thanks to Jack the Mac Guy!
"they said they'd be glad to fix it for just $200.": That's a lot for a simple OS reset...
Similar Messages
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I have an IMac OSX and a 2013 MacBook Air and I want to use the screen on my IMac. I have purchased the cable and connected, but the IMac will not connect to my MacBook. I have tried the Command/F2 but it does not work. Any help would be appreciated.
Target Display Mode 2009 & 2010 iMacs
Target Display Mode 2011 & Later iMacs
iMac- How to use your iMac as a Target Display Mode display
Target Display Mode- Frequently Asked Questions (FAQ) -
MacBook Pro June 2009 NVIDIA 9600 black screen of death
Hi there,
I am thinking of buying a new MacBook Pro June 2009 with dual graphics.
1.
As I read about the issues the MacBook Pro has in regards to graphics related to NVIDIA 9600 GT,
black screen of death, I would like to know if anything has changed regarding the NVIDIA 9600 GT
as it is still the same graphic card Apple is using for the latest MacBook Pro series.
Of course I know that Apple does not build it, however are there any informations that NVIDIA has performed changes on its graphic card that the widely discussed long term heat issues relating to the black screen of death will not appear in the latest model series?
2.
As I mainly use PS for picture editing I also would like to know how much this will conflict with the 9600 graphic card in the long term. Are there any users with black screen of death experience that were using PS as their main picture editing software where the issue appeared?
3.
Lastly I am aware that their are tools to manage fan speed behavior - as a workaround to cool down temperatures. Using this software would it void the warranty that is provided by Apple?
I thank you very much for all thoughts about the subject.Hi pictureswithPS, welcome to Apple Discussions!
1. I have an original late-2008 unibody MBP that was purchased a week after the introduction. I have never had a single "black screen of death" ever, and I do some gaming under OS X on my machine. The heat issues are, in my humble opinion, greatly exaggerated. Does the machine get warm? Yes. However, any computer with this much power in this thin of an enclosure is going to get warm. Mine has never crashed, frozen, black screened, etc. once.
2. I don't think PS is particularly intensive on the graphics card. It may use the graphics card, yes, but I don't think it will be quite as intensive as a 3D modeling application or 3D games. I would doubt you would ever run into problems anyway.
3. Lastly I am aware that their are tools to manage fan speed behavior - as a workaround to cool down temperatures. Using this software would it void the warranty that is provided by Apple?
No, it wouldn't likely void the warranty. However, if your fans die prematurely as a result of running them at high speeds for extended periods of time, I doubt Apple would be especially happy about replacing them. I do not use any 3rd party tools to manage my fans, and never will. It is simply not necessary.
--Travis -
Use 21.5 inch mid 2010 imac as a display for 2013 macbook air?
I would like to use my 21.5 inch mid 2010 imac as a display for my 2013 macbook air. I tried using Screen Recycle, however I would prefer more of a monitor situation than a side-by-side extra screen situation. Ideally with my wireless keyboard and mouse. Does anyone have any advice, or am I asking too much from apple? Thanks very much.
Yes. With an Ethernet cable and a product such as ScreenRecycler.
(62511) -
Mid-2013 Macbook Air Battery Life has become awful-Not Mavericks related
I have a Mid-2013 Macbook Air that I bought in July. i5, 1.3 GHz, 8GB RAM, 500 GB SSD. I honestly thought that my horrible battery life was due to the recent upgrade to Mavericks (many MBAir users are having problems with 10.9), so I downgraded to 10.8.5 this AM. With my backlit keyboard off and the screen at a mid-level of brightness, I am barely getting 2hrs of battery life. Before I go make an appointment with the Apple Genius, I was wondering whether anyone has any suggestions. I saw other threads on this issue, but none of them seem to really help. Below is the EtreCheck file (there seems to be a lot of Symantec traffic, but I am not sure that is the cause). Also, I am also running "hidden" so I wonder if the constant location services are draining the battery. Again, any help would be greatly appreciated. Many thanks.
Hardware Information:
MacBook Air (11-inch, Mid 2013)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
AirPlay: Version: 1.7
iSightAudio: Version: 7.7.1
Startup Items:
HDDFanControlDaemon - Path: /Library/StartupItems/HDDFanControlDaemon
NortonMissedTasks - Path: /Library/StartupItems/NortonMissedTasks
SMC - Path: /Library/StartupItems/SMC
SymAutoProtect - Path: /Library/StartupItems/SymAutoProtect
System Software:
OS X 10.8.5 (12F45) - Uptime: 0 days 0:13:9
Disk Information:
APPLE SSD SM0512F disk0 : (500.28 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
RAWAIR (disk0s2) /: 499.42 GB (230.02 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.parallels.virtualsound (1.0
com.Symantec.kext.SAVAPComm (12.1)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.hidden.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.parallels.mobile.dispatcher.launchdaemon.plist
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist
[loaded] com.raynersw.nshctldo.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.AdobeCreativeCloud.plist
[loaded] com.citrix.AuthManager_Mac.plist
[loaded] com.citrix.ReceiverHelper.plist
[loaded] com.citrix.ServiceRecords.plist
[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist
[loaded] com.symantec.quickmenusa.application.plist
[loaded] com.symantec.savdiskmountnotify.application.plist
[loaded] com.symantec.scannotification.application.plist
[loaded] com.symantec.symsecondarylaunch.application.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.[...].plist
[loaded] com.c-command.SpamSieve.LaunchAgent.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.parallels.mobile.startgui.launchagent.plist
User Login Items:
iTunesHelper
Citations
HDD Fan Control Monitor
Dropbox
Google Drive
3rd Party Preference Panes:
Flash Player
HDD Fan Control
SymAutoProtect
Symantec\nQuickMenu
Internet Plug-ins:
AdobeAAMDetect.plugin
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
AmazonMP3DownloaderPlugin101750.plugin
CitrixICAClientPlugIn.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
MeetingJoinPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
SlingPlayer.plugin
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin.plugin
Bad Fonts:
None
Time Machine:
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
RAWAIR: Disk size: 499.42 GB Disk used: 269.4 GB
Destinations:
MBAIR TIME MACHINE [Local] (Last used)
Total size: 499.97 GB
Total number of backups: 4
Oldest backup: 2013-09-15 03:56:43 +0000
Last backup: 2013-10-10 23:32:11 +0000
Size of backup disk: Too small
Backup size 499.97 GB < (Disk used 269.4 GB X 3)
Top Processes by CPU:
134% Dropbox
14% mds
14% Creative Cloud
3% SymAutoProtect
3% WindowServer
2% Finder
1% fontd
1% EtreCheck
1% hidd
0% taskgated
Top Processes by Memory:
524 MB SymAutoProtect
188 MB WebProcess
175 MB Dropbox
172 MB mds
172 MB Safari
139 MB Finder
90 MB CalendarAgent
66 MB Creative Cloud
66 MB Google Drive
41 MB WindowServer
Virtual Memory Statistics
51 MB Free RAM
2.70 GB Active RAM
4.47 GB Inactive RAM
798 MB Wired RAM
1.59 GB Page-ins
0 B Page-outsYes,
After Mavericks install, your "time remaining" WILL BE INACCURATE until you do a SMC reset in many case
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
There is a HUGE distinction here about someone getting less batt. life in actuality .......or are they just reading the "time remaining" and using that as a true indicator which is certainly is not.
Ive seen 3 notebooks after SMC reset jump 4+ hours in "time remaining" and slowly climb after 3+ full charge cycles.
Until things settle down, nobody should trust what the 'time remaining' says. -
Mid 2013 Macbook Air External Monitor Issues
I am running on 10.8.4 and am using a fully upgraded 2013 macbook air. i7, 8gb of ram, 512 ssd. Recently, I have been having issues connecting my computer to external displays. I have reset the PRAM, and the SMC multiple time with no luck. I have also deleted the windowserver plist files and that did not seem to do anything as well. The issue is as follows: when I plug in my laptop through the thunderbold port to the hdmi on my tv, the screen on my laptop goes blue, as normal, but then nothing shows up on my tv. I have used the same cable with my roomates macbook and it works just fine, on multiple tv's. Mine is not able to connect to any of those tv's. When looking at the display settings in system preferences, I do not see that it ahs detected any external displays. I am not sure what to do at this point.
I think I have fixed it somehow. I reset the PRAM while the tv was plugged in and it worked, but it seems that something may be wrong with my video card, because there was a bunch of fuzziness and weird colors on my computer's monitor for a few seconds before everything went to normal
-
Macbook Air (13") screen question
Does the mid 2013 Macbook Air have any sort of coating on the screen?
Jon P D
Unfortunately I have not tried to play WoW on this MBA yet, it is realy a pain for my ears to listen to the fan noise from such a thin machine. And I also use iStat menus and temperatures like 98-100 C excite me even more. But as soon as I decide to game a bit - I'll post here ))
wickedHangover
Thank you very much for a professional advice ! This information is very usefull, because EVERYTIME I rise the question of high temperatures everyone sais "its ok dont worry, its mac, its Apple, so everything should be ok etc". And finaly I do hear about overheat issues. As for me, I ALWAYS use Just-Mobile Cooling Bar if I use the integrated monitor, otherwise I use Twelve South stand - when connected to an external display (both of these cooling pads provide passive cooling).
So if you do not recommend stressing a work machine I will not do it for sure. I'll look for some other gaming solution...maybe iMac... or replace MBA with new thin MBP . . . Or maybe Apple will intergrate GPU in the upcoming thunderbolt display lol ))))
Otherwise it doesnt make much sence. -
Which should I pick? A 2012 Macbook Air with 8GB of RAM, or a 2013 Macbook Air with 4GB of RAM?
My mother bought herself a new computer, and she is letting me choose which one will go to my sister: my 2012 Macbook Air, or her 2013 Macbook Air. My sister does not care at all about performance, but I definitely do. Which would be better to take? Keep in mind, I do like to run video games, and still would like optimal speed for things like running various programs, Specs below.
2013 Macbook Air:
Intel Core i5-4250U @ 1.30 GHz
4GB 1600 MHz DDR3
Intel HD Graphics 5000
2012 Macbook Air:
Intel Core i5-3427U @ 1.80 GHz
8GB 1600 MHz DDR3
Intel HD Graphics 4000Both computers you are looking at use Intel's integrated video and unless you are going to be compiling a massive program you won't notice a significant difference between the two machines. You'll want 8GB RAM for sure and I strongly recommend the 256GB drive rather than the 128GB drive. You don't fully realize how small a 128GB drive is until you find it full and think "But I hardly have anything on it!"
I found that using a second display has very helpful though today an iPad could fill in for the second display. I liked to have documentation, lab notes, or a Web site open in one screen with the IDE open in the other. That was easier than flipping back and forth between windows. -
How do you solve the so called "Black Screen Of Death " On an iMac Intel 27" EMC 2309 and 2374
According to various forums I've visited , this is very common issue that Apple has not addressed. I've read that it could be a logic board issue on the graphics card or a LED driver board issue or even a temp problem. My friend just got this issue resolved on her MacBook Pro but it cost her $500 to have it taken care of. This problem is making Apple look very bad in the eyes of it's customer's. I won't post some of the negative comments I've come across on these forums as a result of consumer frustration with Apple not taking care of this. Let's just say it needs to be addressed. Oh and the " Black Screen Of Death " is what people are calling it, not sure of the official problem name but it's an intermittent tendency of the display to go completely black while the OS is running fine.
http://osxdaily.com/2014/11/22/fix-macbook-pro-booting-black-screen/
http://knowhow.com/article.dhtml?articleReference=1100&country=uk
http://www.imore.com/black-login-screen-your-mac-heres-fix
I wasn't aware of this problem - for the various fixes. Nice info to know. -
On MacBook.
Updating from 10.4.6 to 10.4.8 (combined) update causes Black Screen of Death on restart. Reinstall (archive) from distribution 10.4.6 fixes. This is repeatable.Yeah this is also happening on my Mac Pro. After the update reboots, I get the kernel panic screen. I am using a stripped raid boot disk and wonder if this is the issue. I had issues with the last firmware update because of the raid drive. It's repeatable... Archive and install is not an option at the moment as I can't seem to find my install disks (apple is sending me replacements for free -- wish they were downloadable... [email protected]).
I have a full backup (using superduper) and when I tried to restore it still kernel panic'd. So it must be doing something to the partitioning scheme?? weird..
Only after I blow away the raid volume, rebuild the partitions and re-create the raid drive, will the restore work.
I'm going to wait for my install disks and do some install tests on clean installs as my disk usage is too large (~450GB). -
Macbook air Photoshop screen glitch
Im using the mid 2013 macbook air, when I set any brush in photoshop over 100px my screen starts flashing and glitching up.
I turned off the setting to use the graphics proccessor and set it to basic, nothing is making it stop. My photoshop is up-to date.
Any ideas?Same here as well, any larger brush new MacBook Air 13", Haswell 1.7 GHz, 8GB, 512 SSD, Photoshop CS6 v13.1.2 20130105.r.224, OS X v10.8.4.
Called Apple support, and was told to call Adobe support. Called Apple support again and had better help the 2nd time. Did the following:
- Created new user account, system restart
- Did a hardware test (press D key and start computer)
- Changed performance setting in CS6 (Preferences-> Performance-> Graphics Processor Setting-> Drawing Mode = Basic)
The problem persists no matter what and larger brushes are unusable. I hope someone is listening to these issues as I don't seem to be alone. -
Massive Battery Drain After Mavericks Upgrade on 11" 2013 MacBook Air?
I got my Air about month before Mavericks came out and the battery life was amazing on it. I was easily getting 14-10 hours of life using Chrome and Air Mail App, along with Power Point and MS Word. After the upgrade to Mavericks, it was slow but I started to notice that my battery life during classes was draining so much faster than before and I had not added anything 3rd party software, just the upgrade. I am now down to about 3.5 - 4.5 hours of battery life doing about the same things as before the upgrade. I did a couple of apps and I added (Sims 3 game). However, I have yet to touch it because of the diminished battery life.
I have included a copy of my Etrecheck, can somone take a look and let me know if you think I need to clean something off?
I did do the SMC reset and that seemed to to give a little juice (like putting new tire on your car but still not where it was before the Mavericks upgrade) as I am up to about 6 hours of battery life after the SMC reset.
Please let me know what other information you might need from me that would help and thank you so much!!
Hardware Information:
MacBook Air (11-inch, Mid 2013)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 1:35:47
Disk Information:
APPLE SSD SD0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (202.41 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.ea.origin.ESHelper.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
[loaded] com.google.keystone.agent.plist
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
Internet Plug-ins::
o1dbrowserplugin: Version: 4.9.1.16010
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.4.2
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6
FlashPlayer-10.6: Version: 11.8.800.168 - SDK 10.6
Silverlight: Version: 5.1.10411.0 - SDK 10.6
Flash Player: Version: 11.8.800.168 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 4.9.1.16010
npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5
AdobePDFViewer: Version: 11.0.04 - SDK 10.6
SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6
Bad Fonts:
None
Old applications:
Microsoft Alerts Daemon: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Chart Converter: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Excel: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Office Reminders: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Outlook: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Microsoft Upload Center: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
Open XML for Excel: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Solver: Version: 1.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SyncServicesAgent: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
2% EtreCheck
0% mds
0% mds_stores
0% ocspd
Top Processes by Memory:
147 MB Google Chrome
131 MB com.apple.IconServicesAgent
70 MB Google Chrome Helper
45 MB mds_stores
41 MB WindowServer
Virtual Memory Statistics:
1.86 GB Free RAM
1.39 GB Active RAM
261 MB Inactive RAM
502 MB Wired RAM
403 MB Page-ins
0 B Page-outs
And here is my Battery (Power) info after the SMC reset and a few hours after it:
Battery Information:
Model Information:
Serial Number: C01320305FKF90G4S
Manufacturer: DP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 511
Hardware Revision: 000a
Cell Revision: 1198
Charge Information:
Charge Remaining (mAh): 2332
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 5008
Health Information:
Cycle Count: 38
Condition: Normal
Battery Installed: Yes
Amperage (mA): -558
Voltage (mV): 7628
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 1
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
DarkWakeBackgroundTasks: 1
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 10800
Standby Enabled: 1
Battery Power:
System Sleep Timer (Minutes): 1
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
Wake on AC Change: No
Wake on Clamshell Open: Yes
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
Current Power Source: Yes
DarkWakeBackgroundTasks: 0
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 10800
Standby Enabled: 1
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: NoHi Lex,
Not sure why but I had a hard time finding all of the related files to get rid of Origin. But I think I finally got them. I just uninstalled Flash and Chrome. I don't like Safari but all well. I suppose I can deal with it it until Apple fixes this battery issue and then maybe I can go back to Chrome. Safari isn't too happy with certain websites, under the Preferences/Security there is an error message that reads "Google Safe Browsing Service Is Not Available. Has not been updated in 8 days."
Haven't noticed a change in battery since doing all of this so let me know if it will take a couple of days to reset. Or if you see anything else that I can do to help. Thank!
Hardware Information:
MacBook Air (11-inch, Mid 2013)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 1:16:31
Disk Information:
APPLE SSD SD0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (211.47 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
[loaded] com.google.keystone.agent.plist
User Launch Agents:
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Flip4Mac WMV
Internet Plug-ins::
SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6
Flip4Mac WMV Plugin: Version: 2.4.4.2
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.10411.0 - SDK 10.6
npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5
Default Browser: Version: 537 - SDK 10.9
Bad Fonts:
None
Old applications:
Microsoft Alerts Daemon: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Chart Converter: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Excel: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Office Reminders: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Outlook: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Microsoft Upload Center: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
Open XML for Excel: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Solver: Version: 1.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SyncServicesAgent: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
1% EtreCheck
0% ocspd
0% mds
0% mds_stores
Top Processes by Memory:
225 MB com.apple.IconServicesAgent
102 MB Finder
62 MB Safari
41 MB mds_stores
41 MB WindowServer
Virtual Memory Statistics:
2.01 GB Free RAM
1.19 GB Active RAM
302 MB Inactive RAM
507 MB Wired RAM
228 MB Page-ins
0 B Page-outs
Battery Information:
Charge Information:
Charge Remaining (mAh): 2844
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 5006
Health Information:
Cycle Count: 39
Condition: Normal
Battery Installed: Yes
Amperage (mA): -538
Voltage (mV): 7718
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 1
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
DarkWakeBackgroundTasks: 1
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 10800
Standby Enabled: 1
Battery Power:
System Sleep Timer (Minutes): 1
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
Wake on AC Change: No
Wake on Clamshell Open: Yes
AutoPowerOff Delay: 14400
AutoPowerOff Enabled: 1
Current Power Source: Yes
DarkWakeBackgroundTasks: 0
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 10800
Standby Enabled: 1
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: No -
Brand New Mid-2013 MacBook Air battery only 3 hours
I have a 13.3" MacBook Air, i7 procecessor, 8GB RAM, 256GB HD, I went from 8+ hours battery to only 3 now. Hoping someone could help me out..
Here is my EtreCheck
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9 (13A603) - Uptime: 8 days 12:7:50
Disk Information:
APPLE SSD SD0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 110 GB (21.06 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 140.14 GB (119.24 GB free)
USB Information:
Apple Internal Memory Card Reader
Apple Inc. iPhone
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.microsoft.office.licensing.helper.plist
[invalid] com.oracle.java.Helper-Tool.plist
[loaded] PPPMonitord.plist
Launch Agents:
[invalid] com.oracle.java.Java-Updater.plist
[loaded] Swapper.plist
User Launch Agents:
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
VMware Fusion Start Menu
3rd Party Preference Panes:
None
Internet Plug-ins::
SlingPlayer: Version: (null) - SDK 10.8
net.juniper.DSSafariExtensions: Version: (null)
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6
AdobePDFViewer: Version: 11.0.04 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6
Silverlight: Version: 5.1.20913.0 - SDK 10.6
MeetingJoinPlugin: Version: (null) - SDK 10.6
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Bad Fonts:
None
Old applications:
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Excel: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Lync: Version: 14.0.1 - SDK 10.5
/Applications/Microsoft Lync.app
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Office Setup Assistant: Version: 14.2.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
Microsoft Outlook: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
Open XML for Excel: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Solver: Version: 1.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SyncServicesAgent: Version: 14.3.9 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
7% Google Chrome
4% WindowServer
1% plugin-container
1% EtreCheck
0% mds_stores
Top Processes by Memory:
106 MB Finder
90 MB Google Chrome
82 MB systemstats
82 MB Microsoft Outlook
57 MB mds_stores
Virtual Memory Statistics:
4.35 GB Free RAM
1.70 GB Active RAM
108 MB Inactive RAM
1.02 GB Wired RAM
34.71 GB Page-ins
106 MB Page-outsThe warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies. -
i have the new 2013 macbook air and like i stated above, the trackpad on the macbook completely stops working. i cant use it to navigate which forces me to use a wireless mouse to be able to navigate at all. i was wondering why this happens and if there any soulution. the projector is plugged in through usb and im not sure if that might be the problem ?
I wouldn't expect a projector to affect the trackpad like that. Possibly if you go into System Preferences -> Accessibility -> Mouse & Trackpad and uncheck Ignore trackpad when mouse or wireless trackpad is present.
-
Mid 2013 macbook air: battery drain / running hot
Hi there,
For the last couple weeks my MBA starts to run hot and drain battery fast if I've been using it for a few hours.
I use it a lot on most days and connect to powercord only once it drops down low, like below 20%.
Have just seen other posts who recommend doing that at 50% battery and will now do the same.
However my question is: have i ruined my battery in the meantime?
AND/OR is there something else i can do to get battery running like it used to, and stop the loud fan switching on all the time because it's all running too hot?
I've copied in an etrecheck in case that helps diagnose more....
thanks heaps for any help!
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 5 days 21:16:2
Disk Information:
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
disk0s2 (disk0s2) <not mounted>: 499.42 GB
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] net.cloudpath.HelperTool.plist 3rd-Party support link
Launch Agents:
[System] com.divx.dms.agent.plist 3rd-Party support link
[System] com.divx.update.agent.plist 3rd-Party support link
[System] com.sierrawireless.SwitchTool.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
iTunesHelper
Calendar
Dropbox
Google Drive
Mail
Twitter
Disk Doctor
UCM Launch Agent
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
DivX Web Player: Version: 3.1.0.13 - SDK 10.5 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
Safari Extensions:
Searchme: Version: 1.2
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
/Library/Application Support/DivX
DivXUpdate: Version: 1.0 - SDK 10.5 3rd-Party support link
DivXMediaServer: Version: 10.1 - SDK 10.5 3rd-Party support link
DivXTransferWizard: Version: 10.1.0 (Build 10.1.0.102) - SDK 10.5 3rd-Party support link
DMSLaunch: Version: 1.0 - SDK 10.5 3rd-Party support link
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Applications/Microsoft Office 2011/Office
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Setup Assistant: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
iSkysoft Helper Compact: Version: 2.2.6.4 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Applications/iWork '09
Mobile Broadband Manager: Version: 3.15 - SDK 10.5 3rd-Party support link
DivX Converter: Version: 10.1.0 (Build 10.1.0.166) - SDK 10.5 3rd-Party support link
DivX Player: Version: 10.1.0 (Build 11.3.0.40) - SDK 10.5 3rd-Party support link
Time Machine:
Auto backup: YES
Volumes being backed up:
Destinations:
Data [Network] (Last used)
Total size: 2
Total number of backups: 57
Oldest backup: 2013-07-26 15:57:23 +0000
Last backup: 2014-03-18 12:31:47 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
100% Locum
2% WindowServer
1% EtreCheck
1% Google Drive
0% Microsoft Word
Top Processes by Memory:
213 MB Safari
188 MB Finder
156 MB com.apple.WebKit.WebContent
131 MB Mail
115 MB Microsoft Word
Virtual Memory Information:
2.33 GB Free RAM
3.60 GB Active RAM
626 MB Inactive RAM
1005 MB Wired RAM
7.65 GB Page-ins
64 MB Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/\/Users\/Shared\//b'$'\ns/\/Users\/[^/]+\//\/Users\/USER\//g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{print "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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