20G iPod not recognized by iTunes or My Computer on PC running on XP

I've just gotten a refurbished 20G colour iPod, bought online directly through Apple. When I received it I fully charged it and connected it to my computer, which refused to recognize it. After going through troubleshooting on my own and talking with Apple's telephone support, I brought it to an Apple Store. It was declared a dud and replaced.
I am having the same problem with the replacement iPod (also 20G, colour; not sure if it's refurbished or not). I have gone through the troubleshooting steps as listed on the Apple website; when I plug it into the computer via USB, the battery gets the lightning bolt over it that indicates that it's charging but it still won't show up in iTunes or My Computer.
The iPod is fully charged. I have restarted the computer and reset the iPod several times. I have tried connecting in disc mode; it stays on "OK to disconnect" and nothing else changes. I have reinstalled the iPod and iTunes software on the computer, more than once, along with the drivers for the USB. The USB ports work with other devices with no problem, and the computer is new. As far as I can tell, the USB cord works, since it worked to charge the iPod. That wasn't replaced when the iPod was.
I have tried to restore it, but can't because it won't even see that the iPod is plugged in. Is there anything I can do re. restoring or resetting the iPod on the device itself, without the computer? I haven't yet tried deleting the preference file -- do I just find it in the iTunes folder and throw it in the Recycle Bin, or do I have to clear it through the iTunes program? I read the info about changing the drive name, but I can't do that because it doesn't show up as a drive in the first place. I don't know if it's formatted for Mac or PC -- the last thing listed on the "About" screen is the model number. If it's formatted for a Mac I can't change it on my PC because it won't recognize the iPod; could I change that on a Mac?
I don't want to just get rid of it, but I'm very irritated to have taken home another iPod that does not work, and I don't want to do that again. There is no reason, that I can see, why it won't work on my computer. I have two older PC towers; I will try it on those and go through the troubleshooting, although I did that last time with the other iPod and still had no luck. In the meantime, any ideas? Thanks.

Besweet, I'm having the very same problem with 60GB colour which was bought new and worked for 6 months before suddenly just not being recognised by PC. I hadn't changed anything at all.
I've followed all troubleshooting advice and reinstalled and updated iTunes and iPod updater software but all troubleshooting routes seem to hit the dead end of either the need to access the iPod via the PC (which isn't possible as it's not showing up at all) or the iPod in disc mode stuck at "ok to disconnect".
It's still under 1yr warranty so will have to take to a dealer.
I'm sorry that's not much help for you but at least you know it's not a unique problem.
PC   Windows XP  

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