21 h-010 all in one touchscreen not working!

My touchscreen hasn't worked in weeks and I found a thread on the topic already that suggested to use the recovery tool and reinstall the driver, but I tried all that and was told the drivers are up to date and the device is working properly.  Is there another fix for this because I'd really like to have a working touchscreen since I paid more for that capability.

What is the installed operating system?
Try Microsoft update. The touchscreen drivers for the touchscreen in Windows 8 and 8.1 are included in the driver store and at Windows update.
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