21" iMac getting white screen and does not boot up

Hi All!
This is my first time to post here but have been using Mac OS since 2009.
I am having issues with my  Mid 2011 iMac 21". I keep  getting a white screen and it does not boot up.
I am a bit technical so I have done all the necessary steps as below:
1. Powercycle the system (Shutdown, unplug for 10 seconds and replug) = No go
2. Reset NVRAM several times = No go
3. Went to Safe Boot = Vertical white stripes on blue screen appears
4. Tried booting on Recovery Disk = Vertical white stripes on blue screen appears
I'm thinking my video card is faulty now.
Any help guys? I hope my hard drive is not fried
What's worse, my 3 year extended warranty just expired last June and it's only been 3 months

First i can't send it back becuase it didnt have a warranty i purchased it on ebay. second the guy didnt send the install disks with it as he promised i have tried to follow up with him with no luck so hes been reported to ebay. and due to current buisiness expenses cant afford the new software. is there anything else i can do to at least boot the thing so i can figure out whats wrong with it. and has anybody experienced this before and if so how was the issue resolved. soooo frustrated as buisiness is at a stand still till this machine works. p.s.it has osx leopard latest version.
Message was edited by: AMILLIANZE

Similar Messages

  • My imac has white screen and does't open

    my imac has white screen and does't open

    Great to hear Joe, thanks!
    ML has several improvements & only 42 steps backwards, compared to Lion's 3 steps forwards & 169 steps backwards!

  • My iPad air2 has white screen and does not switch on

    My iPad Air2 does not turn on. Has a white screen with a black apple logo.
    Tried charging it for several hours but nothing happens.
    The problem started when the battery was drained.

    Hey bwzdragon,
    If your iPad will not start up completely, I would suggest that you troubleshoot using the steps in this article - 
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Specifically -
    If your device gets stuck during startup
    When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
    Make sure that you have iTunes 12 or later on your computer.
    Put your device in recovery mode.
    When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
    Thanks for using Apple Support Communities.
    Happy computing,
    Brett L 

  • My new iPod touch has a white screen and does not reset

    Just bought a new iPod touch and I got a white scree and cannot turn it off. I have tried reset via the power and home button but still have the white screen.
    Is there a quick fix or should I just return it under warranty?

    mgerace wrote:
    Just bought a new iPod touch and I got a white scree and cannot turn it off. I have tried reset via the power and home button but still have the white screen.
    Is there a quick fix or should I just return it under warranty?
    Don't mess around with it.  Return it.

  • Satellite A135 black screen and does not boot

    I have a Satellite A135 running windows vista and I have not used it in over a year.
    I have gone to use it today and it powers up but the screen is blank. I can't even see the bios.
    I have tried the usual things connecting to a monitor , removed the ram chip from the back and tried a different one, I also tried ac power only with no luck.
    Any ideas what it could be.
    Thanks for the help

    Hi
    I have similar problems with the grey screen syndrome, I connected the computer to an external monitor and had to repeatedly reselect the monitor to PC as the monitor defaulted each time to AV1. Reselecting PC appeared to work. Best of luck, I have been grappling with this problem for months!

  • Mac has snow leopard and does not boot has grey screen

    IMac has snow leopard and does not boot has grey screen

    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

  • Imac has white screen and spinning wheel and will not boot up---after lion install

    imac has white screen and spinning wheel and will not boot up---after lion install

    Please read Gray screen appears during startup.

  • When I open my MacBook Air the keyboard comes up along with the screen and does not stay still?!

    When I open my MacBook Air the keyboard comes up along with the screen and does not stay still. So I need to hold down the keyboard while i open it. Other than that it works fine despite the fact that the fan noise some times is loud and sometimes it's getting warm at the base. I wonder if this can be fixed if i go to one of the apple branches.

    Yes. Take the computer to the Apple store to have it fixed.
    Best

  • PopcornTime starts with a black screen and does not load

    I installed PopcornTime from the AUR and it does not seem to load. When I launch the application, it simply loads a black screen and does not move from there.  When I launch the application from the terminal, I get this output.
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: eaaf5bae2afd45ba896648b3bf6f2fc4"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(1)] "Uncaught ReferenceError: vjs is not defined", source: app://host/src/app/vendor/videojshooks.js (1)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: e4335f5d7c7f4cba82de01016965692e"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(3)] "Uncaught ReferenceError: videojs is not defined", source: app://host/src/app/vendor/videojsplugins.js (3)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: f925bf0a7bd34ecdbd3bdba5dbac2f14"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(69)] "Uncaught ReferenceError: jQuery is not defined", source: app://host/src/app/vendor/dragwindow.js (69)
    [923:0617/080553:INFO:CONSOLE(14)] ""Database path: /root/.config/Popcorn-Time"", source: app://host/src/app/database.js (14)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: cb164b958a3d4c10a758076ead25f596"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(58)] "Uncaught ReferenceError: _ is not defined", source: app://host/src/app/app.js (58)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 8a8a4d1cca6d4e92b4fb93c7191f767f"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(105)] "Uncaught TypeError: Cannot set property 'Config' of undefined", source: app://host/src/app/lib/config.js (105)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 561c6f00e6f24272a26808627a55bf91"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(40)] "Uncaught TypeError: Cannot read property 'Localization' of undefined", source: app://host/src/app/language.js (40)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: bed93dbe7c31482fb3abf2a9c6b71b0a"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(291)] "Uncaught TypeError: Cannot read property 'vent' of undefined", source: app://host/src/app/lib/streamer.js (291)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 560ecb14dfeb42a9aa9e7c2e8e26c7ab"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/models/filter.js (4)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 387f133dc99d4361b427f502d413f513"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(11)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/models/movie.js (11)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: cc8fae14131741eaaf101787a3dfbca4"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(6)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/models/movie_collection.js (6)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 7b1584741b7147fcb8c026eb22222c7a"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/models/stream_info.js (4)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: ed6d93bfbf6a40178ecae0aa0d63d8d8"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(6)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/models/show_collection.js (6)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 2eca5d0cc8434c7db7f8d6c2f747a30b"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(6)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/models/favorite_collection.js (6)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 1377c1c67414454a8b068bf894b9e26e"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(6)] "Uncaught TypeError: Cannot read property 'Config' of undefined", source: app://host/src/app/lib/cache.js (6)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: e9dacbd700cc4dedb0ed361ad21eeea5"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(128)] "Uncaught TypeError: Cannot set property 'CacheV2' of undefined", source: app://host/src/app/lib/cachev2.js (128)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 8c4ec1c065874724b0f0df83c813ce76"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(47)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/providers/cache_provider.js (47)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 274976668c8a40f48fa25f9bf7fad396"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(42)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/providers/cache_providerv2.js (42)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:53" "uncaughtException: 8d07e698bd2d471eabcc6c8577bff762"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(18)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/providers/ysubs.js (18)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 8eec46090df543a8a772c4606eff3e11"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(37)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/providers/trakttv.js (37)
    [923:0617/080553:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 03624594cd48407d9767f592a1f87f66"", source: util.js (549)
    [923:0617/080553:INFO:CONSOLE(119)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/providers/yts.js (119)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 60bbd32cf6474fe383566f955beb000c"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(92)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/providers/eztv.js (92)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: c9c3b618a9da49bc950c9037d21aeefe"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(67)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/providers/favorites.js (67)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 7663fc27ecc146388ae3fe80f65db1cc"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(31)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/providers/opensubtitles.js (31)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 8bc10daed5064544971ba460fb2004f2"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(17)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/title_bar.js (17)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 70946259c8ce42889aba096bb748600a"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(6)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/main_window.js (6)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: ca8fc30ee2c146978518399769767401"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/views/movie_detail.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 21643a9627984324b61b6c8a8bcb350f"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/views/show_detail.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 6ba1f0fef40745ff8ffa414c94003e27"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/settings.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 1393d99ebbcd44a6a0983a3e732fef6e"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/init_modal.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: d59eda2f9f03431c8657d4dfdd3ec368"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/disclaimer.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: fa2db4c3d1764e4795974a41f7c33e03"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/about.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 066747791f864cb7b4ce25fc2837987a"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(5)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/file_selector.js (5)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 10a5106be6ce4e26b22e71fc61dfccfc"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/help.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 9fbb3c3723af4b3ab23be9ec1cc7f8d8"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/player/loading.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: a077cf7a856049dcbf9a11cbf14caa0d"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/player/player.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 5128c15ad44547b1bd49ffec348654de"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(12)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/movie_browser/movie_browser.js (12)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 0a9ba38114654c4f91b900c4cadfc775"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught TypeError: Cannot read property 'View' of undefined", source: app://host/src/app/lib/views/movie_browser/filter_bar.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: ab751c37f72c481cbcc9901180d24ce5"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(7)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/views/movie_browser/movie_item.js (7)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 77d9dbb23b344f9aa3d370cef999c58e"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(8)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/movie_browser/movie_list.js (8)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: a9d052c94438459387e1989d9c41cbc9"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught TypeError: Cannot read property 'View' of undefined", source: app://host/src/app/lib/views/show_browser/filter_bar.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 33f1e096b6024989842d11dc36e20da6"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(12)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/show_browser/show_browser.js (12)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: d74d6db001be4f1b993df8ade2a1966e"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(6)] "Uncaught TypeError: Cannot read property 'Providers' of undefined", source: app://host/src/app/lib/views/show_browser/show_item.js (6)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: e847a67e7ffb4b429e3cf213c24c6b5a"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(8)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/show_browser/show_list.js (8)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 50dbc5d16ab748038848698b14fc6ba8"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/favorites/favorite_browser.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 1dbd51e95b864357aed5cfbe36e07b49"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/favorites/filter_bar.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 421a69aa7491406ebbedb02c3be52354"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(4)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/favorites/favorite_item.js (4)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 20e785f3bd1e43f49144e45c5baf1033"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(6)] "Uncaught ReferenceError: Backbone is not defined", source: app://host/src/app/lib/views/favorites/favorite_list.js (6)
    [923:0617/080554:INFO:CONSOLE(549)] ""%s - %s" "17 Jun 08:05:54" "uncaughtException: 3c39ae6503b341139802f5be4de6ecff"", source: util.js (549)
    [923:0617/080554:INFO:CONSOLE(3)] "Uncaught TypeError: Cannot call method 'start' of undefined", source: app://host/src/app/bootstrap.js (3)
    It seems as though quite a few files are missing, though the yaourt built the application just fine.

    I had the same issue with the git version. Install the stable version and it should work fine
    https://aur.archlinux.org/packages/popcorntime

  • My ipod 4g has a frozen white screen and will not turn off, any advice?

    My daughter's ipod 4th gen (only 4 months old, bought direct from Apple) suddenly has a frozen white screen and will not turn off. We cannot reboot it by pushing and holding the two buttons, even when held up to one full minute. When we plug it into the computer, the computer does not recognise it nor does iTunes, so we can't even do a full system restore. Help! Any suggestions of how we can reset to factory settings without using iTunes please?

    - Let the battery fully drain. After charging for at least an hour try :
    iOS: Not responding or does not turn on
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • TS2771 my sons ipod has a white screen and will not turn  off reset etc  What should I do?

    My sond Ipod 4g  has a white screen  and will not turn off reset etc. Ive tried everything  please help

    - Let the battery fully drain. After charging for at least an hour try:
    iOS: Not responding or does not turn on
    - If still problem time for an appointment at the Genius Bar of an Apple store.

  • HT4764 when i open safari, it opens with a highlighted screen and does not respond

    when i open safari, it opens with a highlighted screen and does not respond

    So it seems the issue is when iMovie is wanting to creat thumbnails, if I ask it to ignore then it's fine but if not it hangs up searching for the video file.

  • Why if you open multiple applications, my phone became a white screen and can not do anything

    why if you open multiple applications, my phone became a white screen and can not do anything ?

    Mohe2192 wrote:
    i just open 3 application and than my handphone become white screen ?
    That is not normal. Very few apps are actually running in the background. What troubleshooting steps have you taken? Have you reset the phone by simultaneously pressing the Home and power buttons until the apple appears? Restored from back up? Restored as new?

  • I have an ipod touch 2nd generation and i have a white screen and will not turn off( it was working fine this am) help!!

    I have a ipod touch 2nd generation and i have a white screen and will not turn off. My ipod was working fine this am, i was checking my facebook acount when it just went white.

    That symptom is covered here:
    iPod touch: Hardware troubleshooting

  • HT3964 my imac 27 display has 5 blue lines and does not boot up what is the problem?

    My Imac 27 displays 5 blue vertical lines and does not boot up.  What could cause this?

    I already anticipated the video card causing this issue.  This was confirmed today by Apple issuing a campaign indicating the AMD Radeon 6970M video cards are defectivce and will be replaced free of charge three years from date of purchase.  I looked at the new iMacs and found repairing them to be a nightmare.  So, once this p.o.s. is repaired, I'm selling it and purchasing an ABA computer.

Maybe you are looking for