21" Imac suddenly stopped finding the wireless mouse (with new batteries)

Despite my changing the batteries in the wireless mouse, and despite the fact that the Bluetooth is working with my wireless keyboard, I can't get the IMac to recognise and connect with the wireless mouse. Any ideas?

Hi Steve,
I just started having the same problem with my mouse. First it started not waking the computer. Today even the space bar wouldn't wake the computer. But I'm more concerned with reconnecting with the mouse. How did you delete the mouse in the Bluetooth devices list? I can't seem to delete it. Is it because I have a USB mouse plugged in until I fix the wireless one? I doubt that has anything to do with it. It sounds like your fix worked, but I can't delete the mouse. Help! Jeri

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I bought the bluetooth wireless mouse for IPad, but unfortunately my IPad can't paired. Please assist

babs1 wrote:
I bought the bluetooth wireless mouse for IPad, but unfortunately my IPad can't paired. Please assist
Which Bluetooth mouse for iPad would that be?

TS3048 I have two iMacs 6 feet apart. One has no problem connecting to the wireless mouse and wireless keyboard. The other can"t seem to find either device.

I have two Imacs 6 feet apart. One has no problem connecting to the wireless mouse and keyboard. The other indicates it can"t find it"s wireless mouse and keyboard.

Hello:
A Bluetooth device may only be connected to one thing at a time.
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IMAC suddenly stops working Mouse,keyboard, wifi all stops responding. PLEASE HELP

iMAC suddenly stops working,display is on but key board and mouse does not respond.I changed keyboard with usb also but still same.even wifi stops working also.PLEASE HELP before there was some kernel panic errors , i updated every thing, installed an original osx mountain Lion. taken to Apple service center. They found nothing wrong with hard ware. But i am having still the same problems. It just stops responding to keyboard, mouse even wifi goes off some time. I thought it may be keyboard mouse problem so i changed them to normal usb keyboard and mouse but still the same. PLEASE PLEAE HELP. -------- LAST ERROR REPORT IS BELOW Interval Since Last Panic Report: 687085 sec Panics Since Last Report: 2 Anonymous UUID: 48C67BCC-4ADB-0131-8FCC-DBD9C01FBB0C Fri Jul 19 17:23:01 2013 panic(cpu 0 caller 0xffffff80096b8655): Kernel trap at 0xffffff7f8a53f351, type 14=page fault, registers: CR0: 0x000000008001003b, CR2: 0x0000000000000060, CR3: 0x000000000bf36000, CR4: 0x0000000000000660 RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000018, RDX: 0x0000000000000004 RSP: 0xffffff8089c4ba60, RBP: 0xffffff8089c4ba80, RSI: 0x0000000000000060, RDI: 0x00000000ffffff8f R8: 0x00000000000000ff, R9: 0x0000000000000019, R10: 0xffffff8074831004, R11: 0x0000000000000008 R12: 0x0000000000000000, R13: 0xffffff807482e0ec, R14: 0x00000000ffffffff, R15: 0x0000000000000000 RFL: 0x0000000000010297, RIP: 0xffffff7f8a53f351, CS: 0x0000000000000008, SS: 0x0000000000000010 Fault CR2: 0x0000000000000060, Error code: 0x0000000000000000, Fault CPU: 0x0 Backtrace (CPU 0), Frame : Return Address 0xffffff8089c4b700 : 0xffffff800961d626 0xffffff8089c4b770 : 0xffffff80096b8655 0xffffff8089c4b940 : 0xffffff80096ce17d 0xffffff8089c4b960 : 0xffffff7f8a53f351 0xffffff8089c4ba80 : 0xffffff7f8a525ff5 0xffffff8089c4bac0 : 0xffffff7f8a53a352 0xffffff8089c4bb50 : 0xffffff7f8a50da56 0xffffff8089c4bbb0 : 0xffffff7f8a4e5c36 0xffffff8089c4bbf0 : 0xffffff7f8a4e71b4 0xffffff8089c4bc20 : 0xffffff7f8a547d3c 0xffffff8089c4bc50 : 0xffffff7f8a4fad5b 0xffffff8089c4be00 : 0xffffff7f8a4f8a9e 0xffffff8089c4be40 : 0xffffff7f8a4fee0e 0xffffff8089c4be80 : 0xffffff7f8a5454df 0xffffff8089c4beb0 : 0xffffff7f8a58c82e 0xffffff8089c4bf00 : 0xffffff8009a4b1ab 0xffffff8089c4bf60 : 0xffffff800963e25e 0xffffff8089c4bfb0 : 0xffffff80096b3137 Kernel Extensions in backtrace: com.apple.driver.AirPort.Atheros40(600.72.2)[EBF8D6E8-59C6-3C1C-9549-32DDA193B1 D2]@0xffffff7f8a4ad000->0xffffff7f8a5f5fff dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89c83000 dependency: com.apple.iokit.IO80211Family(530.4)[E86BEE31-8EE0-34BE-A53F-2571D85CC628]@0xff ffff7f8a43e000 dependency: com.apple.iokit.IONetworkingFamily(3.0)[F02560D1-ADE6-3AD9-8D05-43CB2B7C8B87]@0 xffffff7f89ddc000 BSD process name corresponding to current thread: kernel_task Mac OS version: 12E55 Kernel version: Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64 Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36 Kernel slide: 0x0000000009400000 Kernel text base: 0xffffff8009600000 System model name: iMac10,1 (Mac-F2268DC8) System uptime in nanoseconds: 397672779228 last loaded kext at 256566570174: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f8b624000, size 65536) last unloaded kext at 363393284081: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f8b624000, size 57344) loaded kexts: com.apple.filesystems.smbfs 1.8.4 com.apple.driver.AudioAUUC 1.60 com.apple.driver.AppleHDA 2.3.7fc4 com.apple.driver.AppleMikeyHIDDriver 122 com.apple.driver.AGPM 100.12.87 com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.driver.AppleUpstreamUserClient 3.5.10 com.apple.kext.AMDFramebuffer 8.1.2 com.apple.driver.AppleMikeyDriver 2.3.7fc4 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleLPC 1.6.0 com.apple.driver.AppleBacklight 170.2.5 com.apple.driver.AppleMCCSControl 1.1.11 com.apple.ATIRadeonX2000 8.1.2 com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.iokit.IOBluetoothSerialManager 4.1.4f2 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.ApplePolicyControl 3.4.5 com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2 com.apple.filesystems.autofs 3.0 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.BootCache 34 com.apple.driver.AppleIRController 320.15 com.apple.iokit.SCSITaskUserClient 3.5.5 com.apple.driver.AppleUSBCardReader 3.1.7 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCIBlockStorage 2.3.1 com.apple.driver.AppleUSBHub 5.5.5 com.apple.driver.AppleFWOHCI 4.9.6 com.apple.driver.AirPort.Atheros40 600.72.2 com.apple.driver.AppleRTC 1.5 com.apple.driver.AppleAHCIPort 2.5.2 com.apple.nvenet 2.0.19 com.apple.driver.AppleUSBEHCI 5.5.0 com.apple.driver.AppleUSBOHCI 5.2.5 com.apple.driver.AppleEFINVRAM 1.7 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleACPIButtons 1.7 com.apple.driver.AppleSMBIOS 1.9 com.apple.driver.AppleACPIEC 1.7 com.apple.driver.AppleAPIC 1.6 com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0 com.apple.nke.applicationfirewall 4.0.39 com.apple.security.quarantine 2.1 com.apple.driver.AppleIntelCPUPowerManagement 196.0.0 com.apple.driver.DspFuncLib 2.3.7fc4 com.apple.iokit.IOAudioFamily 1.8.9fc11 com.apple.kext.OSvKernDSPLib 1.6 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.AppleSMBusPCI 1.0.11d0 com.apple.driver.IOPlatformPluginFamily 5.3.0d51 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.driver.AppleSMBusController 1.0.11d0 com.apple.kext.AMD4600Controller 8.1.2 com.apple.kext.AMDSupport 8.1.2 com.apple.iokit.IOSurface 86.0.4 com.apple.iokit.IOSerialFamily 10.0.6 com.apple.iokit.IOBluetoothFamily 4.1.4f2 com.apple.driver.AppleGraphicsControl 3.4.5 com.apple.iokit.IONDRVSupport 2.3.7 com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2 com.apple.kext.triggers 1.0 com.apple.iokit.IOFireWireIP 2.2.5 com.apple.driver.AppleSMC 3.1.4d2 com.apple.driver.AppleHDAController 2.3.7fc4 com.apple.iokit.IOGraphicsFamily 2.3.7 com.apple.iokit.IOHDAFamily 2.3.7fc4 com.apple.iokit.IOUSBHIDDriver 5.2.5 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5 com.apple.iokit.IOUSBMassStorageClass 3.5.1 com.apple.driver.AppleUSBMergeNub 5.5.5 com.apple.driver.AppleUSBComposite 5.2.5 com.apple.iokit.IOAHCISerialATAPI 2.5.1 com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5 com.apple.iokit.IOUSBUserClient 5.5.5 com.apple.iokit.IOFireWireFamily 4.5.5 com.apple.iokit.IO80211Family 530.4 com.apple.iokit.IOAHCIFamily 2.3.1 com.apple.iokit.IONetworkingFamily 3.0 com.apple.iokit.IOUSBFamily 5.6.0 com.apple.driver.NVSMU 2.2.9 com.apple.driver.AppleEFIRuntime 1.7 com.apple.iokit.IOHIDFamily 1.8.1 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 220.3 com.apple.kext.AppleMatch 1.0.0d1 com.apple.security.TMSafetyNet 7 com.apple.driver.DiskImages 345 com.apple.iokit.IOStorageFamily 1.8 com.apple.driver.AppleKeyStore 28.21 com.apple.driver.AppleACPIPlatform 1.7 com.apple.iokit.IOPCIFamily 2.7.3 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.corecrypto 1.0 Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.53f13 Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB Memory 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That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:
A stale or corrupt kernel cache
A damaged OS X installation
A fault in a peripheral device, if any
Corrupt non-volatile memory (NVRAM)
An internal hardware fault (including incompatible memory)
An obscure bug in OS X
You may already have ruled out some of these.
Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.
Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.
If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.
The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.
In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.
Connecting more than one display is another reported trigger for OS X bugs.
If your system is not fully up to date, running Software Update might get you a bug fix.
In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.
If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

I moved my Mac and am trying to set things up again. The computer detected the wireless mouse immediately, but does not find the keyboard. What does "discoverable" mean? The keyboard is turned on. Don't know what else to do.

I have just moved and am setting up my Mac again. It immediately found the mouse but cannot seem to find the wireless keyboard. What does it mean to be discoverable? The keyboard is on with blinking green light, but the computer can't seem to find it. What do I do?

What does it mean to be discoverable?
Open System Preferences > Bluetooth
Make sure On and Discoverable are both selected.

Downloaded Mountain Lion on my iMac. Why is it so slow opening up from sleep and taking so long for the wireless mouse to engage?

Downloaded Mountain Lion on my iMac. Why is it so slow opening up from sleep and taking so long for the wireless mouse to engage?

Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

How can I access applications if the wireless mouse does NOT work?

I have a new iMac (Snow Leopard) which comes with a wireless keyboard and a wireless mouse. Just in case that the wireless mouse does not work, how can I navigate through applications and the screen?
Any advice will be welcome. Thanks and cheers, Veit

Great, it works.
Let me replicate:
Shift-Command-A (on the Desktop, (but how to get there?) to open Apps, e.g System Preferences;
Arrow keys to navigate within Apps;
Command-down arrow to open a specific app;
Arrows to move around, e.g. to Magic Mouse
Space to open Magic Mouse;
Tab to move between options and arrows to change these; and Tab back to the back icon.
Thanks a lot to both of you, much appreciated your help. Cheers, Veit

Imac works well with ethernet not with wireless - although my other imac work fine w the wireless

imac works well with ethernet not with wireless - although my other imac work fine w the wireless? do i have a prob with a wireless card?

Are the computers in the same place?
You can look around for wireless networks. See:
iStumbler - 98
find AirPort networks, Bluetooth devices, Bonjour services
http://www.versiontracker.com/dyn/moreinfo/macosx/17572
>USB dongle
Newer Technology MAXPower 802.11g/b Wireless USB 2.0 Stick Adapter $15.99 http://eshop.macsales.com/item/Newer%20Technology/MXP2802GU2/
Newer Technology MAXPower 802.11n/g/b USB Adapter. The easiest way to add Wireless Connectivity to ANY computer! 'n' speed is the newest and fastest. $29.99 http://eshop.macsales.com/item/Newer%20Technology/MXP802NU2C/

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This is my first Mac and so far am very impressed with the features and ease of use. My only complaint so far is the wireless mouse. I find it very imprecise and the curser tends to dart across the screen for no apparent reason. I have played with the sensitivity settings and the batteries came in the same package as the ones being used in the keyboard, which works fine. Is this common with the wireless mouse and is there anything that can be done to fix this?

I'm inclined to believe the problem resides with the surface that the mouse is on.
Optical mice can be very picky about the surface.
If you're not already... try to use a surface that is a single, non-reflective, dark color. Avoid woodgrain, anything shiny, or anything with an irregular pattern.
My woodgrain desktop used to drive my optical mouse nuts. I now use a sheet of black paper under the mouse, and it works like a charm.

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I tried resetting and reloading firmware (6.2) but to no avail. All AEs are on same network with same firmware and the other two stream airtunes perfectly.
Any takers?

Hi James:
One other poster (I can't find the posting) reported the same problem and when he contacted Apple they had advised the AE may have gone bad, and he had to send it in for repair.
Sorry, I wish I had more information for you.

ITunes suddenly stopped accessing the internet

iTunes suddenly stopped accessing the internet, so can't get to the iTunes store. All other programs running ok on my Windows 7, 64 Bit system. Have tried Windows Program repair and then Program un-install followed by Program reinstall - neither worked. Again, everything else works on my desktop PC. Even tried removing the anti-virus program. Still no luck.
Apple troubleshooting guide hints do not help.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
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Now launch your iTunes and see if it is working now.
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iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

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My mac stopped recognising the wireless keyboard and now I cannot sign-in to check the settings. Batteries are good and green light comes on but it will not operate the mac so I cannot get past the sign-on screen. Help !

Yeah it happens with my iPad too sometimes, I just turn the bluetooth off on my ipad so that i can let my iMac Connect to it first...for some strange reason it seems that the iPad has precident over the iMac lol

TS2570 On start up of my new iMac it locks on the grey screen with the apple logo and the progress wheel spins. Boot up in safe and this is where it stopped at "BootCacheControl: Unable to open /var/db/bootcache.playlist: 2 no such file or directory. "

On start up of my new iMac it locks on the grey screen with the apple logo and the progress wheel spins. Boot up in safe and this is where it stopped at "BootCacheControl: Unable to open /var/db/bootcache.playlist: 2 no such file or directory. "

Reinstalling MacOS does NOT fix the problem for me. I'm still searching a solution !
Bernard

How do I get my ipad to find the wireless HP printer that is supposed to be compatible w/ Air Print

How do I get my ipad to find the wireless HP printer that is supposed to be compatible w/ Air Print?

Mary-
First be sure your printer is on Apple's list of AirPrint compatible printers at <iOS: AirPrint 101>.
Assuming it is on that list, check to see if there is a firmware update for it. You should be able check it from the printer's control panel in one of the setup or preferences menus.
If the printer is still not found in the iPad's print routine, your WiFi router may not correctly handle Bonjour data required by AirPrint. You would need to contact the router's manufacturer to see if there is a change you can make to its setup, or if there is a firmware update that will solve the problem.
Fred

Hi, I just returned from the Apple Store in Larkspur CA and paired my wireless mouse with one of their computers, but it's won't pair with mine at home. Bluetooth is on and it recognizes the wireless keyboard, see's the wireless mouse but won't pair.

hi, I just returned from the Apple Store in Larkspur CA and paired my wireless mouse with one of their computers, but it's won't pair with mine at home. Bluetooth is on and it recognizes the wireless keyboard, see's the wireless mouse but won't pair.

While you are waiting for the new charger, go ahead and reset you SMC:
http://support.apple.com/kb/HT1411

21" Imac suddenly stopped finding the wireless mouse (with new batteries)

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