2131 error message

Had a new TSST CDDVDW SN-S082H installed in my Dell 6000 laptop today and still have the 2131 error message. It is not the drive-it must be Apple and they will not acknowledge this problem. Methinks they do not want us to burn cd's from itunes. Someone mentioned a forthcoming patch-where did you get that information, please?

here is the full text of a post i made to the toshiba forum in a thread
Equium A200: Error 2131 burning CD with iTunes
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=29594
toshiba chose to edit my post - compare the two and come to your own conclusions why.
This is a problem with the Toshiba hardware (specifically the CD/DVD Combo drive made by Samsung).
The problem is not with iTunes but with the firmware in the drive. Looking around the web there are a few laptops with this problem all with the same optical drive - more than one toshiba laptop has this problem (including your Equium 200 and also mine sadly) - Dell laptops with the same drive have the same error.
So if you have a TSST TS-L632H slim 8x DVD+/-RW drive (check it out in Control Panel -> Device Manager) then you will (probably) have this problem.
The difference between Dell and Toshiba is that Toshiba Technical support (at least up until 11th January 2008) claims that it is a Third-Party Software problem (and therefore decline to provide any after-sales support). It is not, it is a hardware problem. Dell has not only established the source of the problem but have also already provided their customers with a firmware update to download and fix the problem (and this update has been available since 28th November 2007).
Check the details out at http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releasei d=R173097&SystemID=LATITUDE%20PRECISION%20M90&servicetag=&os=WW1&osl=en&deviceid =14182&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=32&fileid =235346
According to this support page the firmware update fixes
* the iTunes issue with "The attempt to burn a disc failed. An unknown error occurred (2131) when you tried to burn playlist to disc for blank CD-R media.
* the region code error for DVD movie playback.
NOTE Please *DO NOT USE THIS DELL UPDATE FOR A TOSHIBA LAPTOP* the computers may have the same optical drive but the firmware updates may not be identical and flashing with the wrong firmware may damage your drive.
Wait until Toshiba (finally) provide a firmware update specifically for the TSST TS-L632H version TO01 drive in your laptop. TO in TO01 being Toshiba,
The Dell Update is for the TSST TS-L632H version D300 drive (same drive different version but same problem) D in D300 being Dell.
Firmware update for optical drives aren't unusual - what is a problem is Toshiba's lack of action and failure to provide basic after sales-support for their hardware.
I am very disappointed in Toshiba, I bought my Equium because Toshiba have a reputation for quality, it seems I was mistaken.
I only hope that Toshiba take this posting seriously (I am still waiting for Level 2 support to call me back) and sort this out. The popularity of iPods means that every Laptop manufacturer needs to ensure that their machines work with iTunes. Would anyone accept that if a Laptop doesn't run Word or Excel this would also be a third-party software problem ?
In my case I specifically bought the Laptop to use with my new iPod and iTunes. I will be returning the laptop for a full refund if Toshiba doesn't fix this quickly.
Come on Toshiba, get this fixed and let us all be proud that we chose to buy your hardware.
computers, software and hardware have errors - they are now far too complex to expect otherwise - good manufacturers provide updates to fix these problems as they become aware of them, bad manufacturers tell you it's your problem (in this case a third party software problem).
full marks to dell for taking after-sales service seriously, zero for toshiba (up to now).

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I had the same problem with Dell Vostro 1000. My problem was with TSScorp DVD+RW TS-L632H drive. I applied new firmware that lilmaqi posted the link to and it worked. Make sure you follow the instruction on how to apply the firmware fix.
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&relea seid=R173097&formatcnt=1&libid=0&fileid=235346

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It's usually related to old firmware on your CD/DVD drive, but we'd better have a look at your DVD/CD tests first, just to be sure.
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
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I cannot burn playlist itunes i keep on getting error message 2131 help please

i cannot burn playlist from itunes i keep getting error message 2131

Are your optical drivers up to date? Try updating the drivers, if that was the case in the Device Manager. Hope it works.

Hello my question is why do i get a error message now that I have done alot of updating of my system it old, but I got it back up and running Itunes was working fine until in an update of the system files then Itunes can't burn the play lists to the

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I recently had to reinstall my software for a
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I recently had to reinstall my software for a
dell computer a dell latitude d 830, then after installing all of my software and such including itunes the player did well even record to disks with no problems now that my system has done alot of updating of system files....now the itunes does not burn to my cd...error message 2131 this time
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Head to your drivers and downloads page for your latitude at Dell, and check for updates to your firmware for your optical drives. If you're behind and you update, does that clear up the 2131?

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