22EL833R Russian Characters problem

I have some problems with Russian characters on Menu, teletext, guide, subtitle... The Russian "E" Letter are in most cases displayed as a question sign... Please, correct this bug

Dear Gus,
is the database UTF-8? In that case the characters are stored correctly in the DB.
Sadly Excel cannot recognize which character set is used, so it defaults to a standard character set. We have solved this by entering a Byte Order Mark to flag the content being UTF-8. This means that at the beginning of the file three bytes are added signaling that the content should be interpreted as UTF-8 (#EFBBBF).
Excel reacts on the BOM and interpretes the characters in the right way.
To open Excel on download, replace the 'text/plain' in your code with ' application/vnd.ms-excel'.
At the start of the file you have to write the BOM. I do not know whether that is possible with http functions.
I myself create the output in a CLOB, which I convert to a BLOB prepended by the BOM bytes.
Then I use wgp_docload.download_file to download the BLOB. The response header should be written in the code, this statement only replaces the htp calls.
Hope this helps

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