24 Days for Inifinity Installation?!?
So I've just moved into a new house and I'm trying to set up BT TV + Infinity 1 + Calls...
After ordering yesterday and selecting an installation date of Thursday AM (and then taking time off work for it). I recieved a number of emails, all a little contradictory. It seemed the installation date had been moved back to 9th July.
I followed the instructions on the email to rearrange this date. Since doing that the order has completely dissapeared from my account.
The call centres have been as helpful as usual and have not been able to give me any reason for this. It seems like the phone will be activated on Thursday but broadband and TV will not be activated untill 9th July.. (I have no idea if I need to take this day off work to let the engineer in or not).
Thats 24 days (19 working) to install broadband. Surely thats not normal. The process has been so difficult so far that I'm seriously considering cancelling the order. If it's this difficult to do something simple what will it be like if I have problems.
It sounds like an Openreach technical delay at the street cabinet /exchange this can happen occasionally happen changing providers will not resolve the problem just put you to the back of Openreach's work stack
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