24" new, has picture but NO Sound (ps3)

just got a new 'Model:24SL41OU' Toshiba 24" tv from best buy today.
ive hooked up my ps3 to it and it has picture, but no sound
i have tried
-resetting ps3
-unplugging tv for 10 minutes
-have used both PS3 optical sound output and the regular red/white output. neither setting/cable works
-went into menu setting, tried different sound settings, but nothing has worked
i know its not my ps3 since it works on my other tv, so i have no idea whats wrong. im doubting its not a faulty TV since its new, but i have no idea how to fix this no-sound problem. really frustrating...
anyone know how to fix it?

What type of video connection are you using?
- Peter

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24" new, has picture but NO Sound (ps3)

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