25 days and counting, a disgrace!

Hi everyone, let me share with you a little timeline.
Day 1, April 14th, our broadband and phoneline suddenly stop working. I hear from a neighbour that his is down too, so we both call it in. Will be sorted in 3 days we're told.
Day 3, April 16th, I receive a voicemail on my mobile from a BT engineer who says he's sourced the problem to the nearest village but will need to submit paperwork to the council to allow for temporary traffic lights in order to access a manhole cover. Bt.com/faults shows repair date of April 20th (day 7)
Day 8, April 21st, no news. My neighbour notices a section of phoneline that has suffered fire damage! This section of cable runs along the ground and has had it's outer casing melted through when someone was burning away some overgrowth. Reported to BT faults. Bt.com/faults still says April 20th.
Day 12, April 25th. Engineer shows up. Has been told nothing about damaged cable OR manhole cover, goes to investigate, finds cable, reports back that there is a problem in the village and someone will need to go down the manhole, he's not that someone. Bt.com/faults still says April 20th.
Day 20, May 3rd. Still no news so I call again. Told I'll get a call on Tuesday, day 22. Bt.com/faults still says April 20th.
Day 22, May 5th. BT call, say it will be fixed that day, they will monitor the line for a few days and call back on May 8th, day 25. Bt.com/faults still says April 20th.
Day 25, May 8th. Still nothing. Openreach van spotted in village but engineer is laying new fibre cables, nothing to do with our problem which he knows nothing about. I call again just to be told I'll be getting called back tomorrow. In the meantime, BT have sent me their bill for the month!
4 rural houses are affected, two of them with elderly couples and two with self employed occupants. 25 days is ridiculous, the compensation better be good.
A couple of days with no internet is liberating, a few more is difficult, 25 is a joke! What's the record?

Hi JohnSound,
Thanks for posting and welcome back!
Sorry that your services have developed a fault and for the length of time it's taking to sort out.  I can pick this up and keep you updated until you're back up and running again.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
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