27 iMac (2012) crashes and requires smc reset to turn on
My late 2012 iMac, i7 16gig RAM 27 inches keeps shutting down. It looks like as if it was unplugged. Happens randomly. Sometimes while playing Diablo 3, surfing facebook or using iphotos or other apps. Seems to not crash if just left on overnight and not been used.
In order to turn it on again I have to unplug it from the power line for like 30 seconds, only then it starts.
I have the settings set to restart on power failure, but it does not.
Happened a few times a few months back. I have installed a surge protector and it worked fine for like a month or two. However last 2 days it has shut down like 10 times...
Help would be greatly appreciated. I suspect hardware failure.
Hey guys,
hate to say it, but nothing you will do will fix this problem.
I have had it for more than a year, along with corrupting graphics. Random crashes. Try this. . . .When it happens next, when you first turn your computer on, try a PRAM Reset when it boots for the first time after the crash. I bet it crashes for you again before it can complete the PRAM reset.
I have had my logic board replaced twice and my power supply once. Now the most recent fix, (logic board and power supply) has failed too and it's now crashing again after a month and half of being stable since the repair.
I just called Apple and they are replacing with a current model imac with same upgrades, honouring the upgraded processor and video card I had in there.n
The tech said on the phone that my call was pretty much going to make this become a "known issue". Get your replacement and don't put up with a buggy build.
Similar Messages
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I did the SMC reset for my iMac intel-based and now it won't turn on. What can I do to fix this?
Well, first things first... is the power cord fully plugged into the back of the iMac (and the wall, for that matter)?
Make sure the wall outlet has power, too... I've scratched my head over stupid issues where I forgot to flip a wall switch.
If the outlet does have power, then try doing a pram zap. Command + option + P + R (hold those at startup).
If the machine is receiving power, you should be able to see some LEDs if you look through the bottom grate of the machine to the left of the RAM door. -
My iMac keeps crashing and I have no idea why
My iMac keeps crashing, and I don't know why. It started yesterday and for some reason just fails. I get an message saying it has shut down due to an error, and this is then the details of the error report it produces.
Can anyone please help and tell me what is wrong?
Huge thanks.
Hardware Overview:
Model Name: iMac
Model Identifier: iMac9,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.93 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM91.008D.B08
SMC Version (system): 1.45f0
Serial Number (system): VM******0TM
Software OS X 10.9 (13A603)
Error report as follows:
Anonymous UUID: 954FEFB3-53EC-843A-0739-711F6D804866
Sun Nov 24 16:20:47 2013
panic(cpu 0 caller 0xffffff801dadc19e): Kernel trap at 0xffffff7f9fdceef1, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff7f9fdceef1, CR3: 0x00000000012fe000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0x0000000000000006, RCX: 0x0000000003000000, RDX: 0xffffff8034a5d960
RSP: 0xffffff810e0a3740, RBP: 0xffffff810e0a37a0, RSI: 0xffffff81004a1068, RDI: 0xffffff8034a5d960
R8: 0xffffff801e0d2b30, R9: 0xffffff81004a1068, R10: 0xffffff810e0a34b0, R11: 0x0000000000000206
R12: 0x0000000000000020, R13: 0xffffff810e0a3ab4, R14: 0xffffff8030a0ba08, R15: 0x0000000000000001
RFL: 0x0000000000010282, RIP: 0xffffff7f9fdceef1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff7f9fdceef1, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff810e0a33d0 : 0xffffff801da22f69
0xffffff810e0a3450 : 0xffffff801dadc19e
0xffffff810e0a3620 : 0xffffff801daf3606
0xffffff810e0a3640 : 0xffffff7f9fdceef1
0xffffff810e0a37a0 : 0xffffff7f9fdcfda2
0xffffff810e0a39b0 : 0xffffff7f9fde0077
0xffffff810e0a3a30 : 0xffffff801ddb3671
0xffffff810e0a3a90 : 0xffffff801dbdf80d
0xffffff810e0a3ae0 : 0xffffff801dbf4360
0xffffff810e0a3b80 : 0xffffff801dbe5f15
0xffffff810e0a3c30 : 0xffffff801dbe67d2
0xffffff810e0a3f50 : 0xffffff801de3de23
0xffffff810e0a3fb0 : 0xffffff801daf3e06
BSD process name corresponding to current thread: mds_stores
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000001d800000
Kernel text base: 0xffffff801da00000
System model name: iMac9,1 (Mac-F2218FA9)
System uptime in nanoseconds: 705898990026
last loaded kext at 511933163642: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f9e370000, size 335872)
last unloaded kext at 705842715414: com.trendmicro.kext.filehook 1.5.0 (addr 0xffffff7f9fdce000, size 98304)
loaded kexts:
com.trendmicro.kext.KERedirect 1.0.0
com.seagate.driver.PowSecLeafDriver_10_5 5.1.1
com.seagate.driver.PowSecDriverCore 5.1.1
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.msdosfs 1.9
com.apple.filesystems.cddafs 2.6.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.driver.iPodSBCDriver 1.7.0
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.nvenet 2.0.21
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBOHCI 650.4.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOFireWireSBP2 4.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.93 GHz, 8 GB, SMC 1.45f0
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000342ASQ, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5670S, 295 MB
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
<Edited by Host>And what is wrong with Trend Micro Titanium as a package?
1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack, and what you should and should not do to protect yourself from that threat. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real-world danger of malware attack comes from highly targeted "zero-day" exploits that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
My home imac has crashed and will not boot up.
Hi
My home imac has crashed and will not boot up and I'm not sure where to start.
It wouldn't shut down properly so I turned off the power, and now it won't go beyond the apple logo and timeer when I try to restart it.
It is an imac (4 years old), Intel, running OS X, not sure which version, but probably the latest.
Thanks
CarolI would first reset the SMC:
Shut down and unplug the Mac.
Keep the Mac unplugged for at least fifteen seconds.
Plug the Mac back in and do not turn it back on for at least five seconds.
Press the power button to turn the Mac back on.
Then I would reset the PRAM by rebooting the iMac while simultaneously holding the Command-Option-P-R keys until the machine restarts a second time.
Let us know if these two procedures don't solve the problems.
Hope this helps -
Troubleshooting help needed: My iMac keeps crashing and restarting with a notice: "Spinlock application timed out" What can I do?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
My iMac just crashed, and I had some documents open in Pages that were unsaved. Is there a temporary file or backup file that I can access as on a PC? (I have just looked in Timemachine which I had operating, but it did not seem to have any temp files in it at all - not sure what it would be useful for then).
Any suggestions?Question asked and answered several times.
If you didn't save, nothing is recoverable.
iWork apps don't create temp files so, as far as you on't save something, Time Machine can't archive it.
Yvan KOENIG (VALLAURIS, France) mardi 5 juillet 2011 12:25:31
iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8
Please : Search for questions similar to your own
before submitting them to the community
To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer ! -
How do I transfer music from my iPod to my iMac which crashed and had to be reformatted
how do I transfer music from my ipod touch to my imac which crashed and had to be reformatted
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
-
so i tried updating my iphone 4 and my whole computer crashed and when i tried to turn it on, it would just show the apple logo and load, then turn off.
See here for
Unable to Update or Restore
http://support.apple.com/kb/HT1808 -
2008 iMac, display not coming back after sleep, requiring SMC reset and more.
I have a 24" 2008 iMac that's recently started giving me migranes starting a couple weeks ago. It's the kids' shared computer in the bonus room, and one of them comes in and tells me it's not working. I go in, and it seems like it's off, but I can hear the fans going. Won't respond to mouse, keyboard, even hitting the power button that usually pops something up warning that I'm about to shut it down with people still logged in. So I hold the power button down to force it off, wait a minute, and turn it back on. I hear the superdrive sounding like it's trying to load a disc, but there's nothing in there . . . keeps making that noise again and again. No startup chime, no display, nothing, just the superdrive sound. Can't get it to boot. I come to the support site and go through resetting the SMC - unplugging it for 15 seconds. That at least takes care of the superdrive sound, and I get the startup chime, but no video.
I go a step further, unplugging it and plugging it back in while holding the power button down for 10 sec. When I hit the power button after that, it comes on, display nice and bright, but the fans are now running full speed. Another article tells me to reset the SMC for that, which I do, and now the fans are working properly and the system is working again.
Problem is, I wind up having to go through this whole thing every other day. If I follow the steps of unplugging it, holding the power button down while I plug it back in, turning it on and booting up, shutting down and resetting the SMC to make the fans slow down, it will work. But it's random as to when it happens, and I'd really like to know why it could be happening and what I can do to fix it for good and not have to go through the whole thing to get it back up and running. Is it simply on its last legs? Do I need to restore the OS (Snow Leopard upgrade)? Do I need to take it to the Genius Bar and pay them to look at it and diagnose it, and God knows how much to fix?
Or, do I recycle it and just bite the bullet and get a new one? Any thoughts would be greatly appreciated, thanks!
Andythe first thing to try is resetting the pram/nvram
http://support.apple.com/kb/ht1379
if this doesnt work it could be a loose display cable. -
Mac mini 2012 crashes and restarts
Hi,
I've read similar issues to this, however here goes:
I've just bought a second hand mac mini, late 2012, quad-core 2.3 ghz i7 running Yosemite, that's just been upgraded to 16 gb ram. I don't have the original rams sadly. The computer keeps crashing and restarting when it's been in sleep mode for a while. It never crashes when I'm working on it or am using it, it's just when it's been in sleep mode for approximately 2+ hours. What could cause this? the Ram upgrade? or some dodgy file in /Library that shouldn't be there? Hope someone can help.
/Thomas
The panic report looks like this:
Anonymous UUID: 322418DA-11E6-1695-3D86-A6777BEA9D73
Fri Jan 16 16:31:33 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff8021c1e80a): Kernel trap at 0xffffff8021bb4f00, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000048, CR3: 0x00000004437d3045, CR4: 0x00000000001626e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000600000, RDX: 0x0000000000600000
RSP: 0xffffff82241a3d20, RBP: 0xffffff82241a3d70, RSI: 0xffffff82241a3da0, RDI: 0xffffff80472ae4b0
R8: 0xffffff8061c72600, R9: 0xffffff82241a3ee4, R10: 0x0000000000000000, R11: 0x0000000000000087
R12: 0x0000000000000102, R13: 0x0000000000000000, R14: 0xffffff80472ae4c0, R15: 0x0000000000000000
RFL: 0x0000000000010203, RIP: 0xffffff8021bb4f00, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000048, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff82241a39d0 : 0xffffff8021b3a811
0xffffff82241a3a50 : 0xffffff8021c1e80a
0xffffff82241a3c10 : 0xffffff8021c3a443
0xffffff82241a3c30 : 0xffffff8021bb4f00
0xffffff82241a3d70 : 0xffffff8021b5e0f3
0xffffff82241a3de0 : 0xffffff8021b905d9
0xffffff82241a3e10 : 0xffffff8021b3e91c
0xffffff82241a3e40 : 0xffffff8021b235a3
0xffffff82241a3e90 : 0xffffff8021b33e8d
0xffffff82241a3f10 : 0xffffff8021c0a142
0xffffff82241a3fb0 : 0xffffff8021c3ac66
BSD process name corresponding to current thread: sysmond
Mac OS version:
14B25
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000021800000
Kernel text base: 0xffffff8021a00000
__HIB text base: 0xffffff8021900000
System model name: Macmini6,2 (Mac-F65AE981FFA204ED)
System uptime in nanoseconds: 6634302873459
last loaded kext at 277377235904: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa426f000, size 69632)
last unloaded kext at 357813523587: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa426f000, size 61440)
loaded kexts:
com.apple.driver.AGPM 100.14.37
com.apple.driver.ApplePlatformEnabler 2.1.0d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleHDA 267.0
com.apple.driver.AppleMikeyDriver 267.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelHD4000Graphics 10.0.0
com.apple.driver.AppleIntelFramebufferCapri 10.0.0
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.AppleUSBODD 3.5.0
com.apple.driver.AppleUSBDisplays 372.1
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleSDXC 1.6.5
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AirPort.Brcm4360 901.19.10
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 705.4.14
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.3.1f2
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 267.0
com.apple.kext.OSvKernDSPLib 1.15
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.iokit.IOBluetoothFamily 4.3.1f2
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 267.0
com.apple.iokit.IOHDAFamily 267.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.iokit.IOSurface 97
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.AppleUSBHIDKeyboard 175.5
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.iokit.IOUSBHIDDriverPM 705.4.5
com.apple.driver.AppleUSBAudio 295.22
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IO80211Family 700.52
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1Just to reply to you Illaass to thank for your help, and to anyone else reading in having similar problems with their mac minis.
I tried the RAMs individually, taking them out, testing them one by one, but with no luck. In the end however, I reinstalled OS Yosemite (factory reset), did a transfer from my Time Capsule (Time Machine backup) re-installing everything (user, programs, documents, computer settings). I did it in several steps, ie. first the user, checking if there was a problem = no problem, then programs, etc. It was only when I'd re-installed computer settings it started crashing again. I then did a factory reset again, installing everything from the transfer program from the time capsule, but WITHOUT installing the computer and network settings and I haven't had a problem since.
The strange thing is that I don't have a problem on my "old" mac (retina macbook pro, mid 2011, 15", ssd drive), but apparently for some odd reason, when I transfer computer and network settings from its time machine backup it screws up the mac mini. I can only guess there is some corrupt file or some software thing that's making a problem for the mac mini, as I haven't had a problem with the mac mini since.
Anyways, thanks for your input Illaass – and I hope this can be of help to anyone else out there. -
2011 Macbook Pro (non-retina) low FPS requires SMC reset every few hours
Like the title says - I have to reset the SMC every fews hours because the FPS (frames per second) during games crashes down to an unplayable 20-30fps. Once I reset the SMC it jumps back up to 120fps but it won't go back up, even if I stop playing, until I SMC reset. Additioanlly, I don't even have to be playing games for the fps to die out. I can reset and walk away, come back later, and the fps will be down again.
An update for the retina Macbook Pros has come out - can we have one for non-retinas?I'm having a similar issue. Not sure if this is related though. I used to plug in an external monitor and close the mac so I have only the external monitor. But then whenever I needed to unplug the monitor and open the mac, sometimes it wouldn't wake up, or other times the brightness of the screen is messed so the meter was showing the brightness at half but the screen was without brightness at all and by increasing it to the max, the screen would top until half its brightness.
So I read and looked for, and some possible solutions were to reset the SCM, PRAM and reinstalling the system, I've done all, the last was reinstalling the OS and it seemed to work (actually I can't be fully sure because I stop using an external monitor, and have pluged in only a couple of times after the reinstall). However, today suddenly my mac froze and the console shows that error code "npvhash=4095". Also I've tried with the fonts validation and nothing...
As I said, not sure if this is related but hope a little of more information helps.
As a side note, while reading about the external monitor issue, it seems that thunderbolt port doesn't play nice with DVI. -
Brand new iMac 24" crashes and burns playing games in bootcamp
If this continues I guess I will have to call support but for those that are interested here is the story:
I have a 24" iMac 3gig and I have installed bootcamp - although I am not convinced as to how well this worked with the driver install as I have problems pairing my bluetooth mouse and keyboard in windows - works fine in OS/X.
If I play WoW in OS/X it seems to handle this. I currently bought Warhammer Online which is PC only so I put it into my bootcamp partition. It runs absolutely fine until it gets hot and then it quite happily brings the machine down.
Symptoms.
wireless networking stops
bluetooth becomes unreliable even when rebooted into OS/X
System crashes and screen goes black - no repsonse or anything
I find this worrying as such occurences cannot be doing my system any good.
I installed fan control and tried upping the fans and my ssytem is now a little noisy but it still happens.
After spending so much money on what is touted as a robust and performant system I am very disapointed. It seems despite controlling and selecting hardware Apple are no better than PC manufacturers. Except prettier
Message was edited by: PyroluxConsumer ? The top end iMac ? Certainly my local shop has a different definition of consumer. Agreed the Mac Pro is HIGH performance and also a high price.
For most of my needs I am happy with the Mac, a little disapointed with boot camp but that is all. Not just the game, but also the bluetooth keyboard - just can't get it to work. Works perfectly in OS/X which I guess is the main thing.
Only real niggle in OS/X is the mighty mouse seems to be a bit sporadic with the right click. Works for a time and then doesn't. Very annoying, mainly becuase when it is working properly it is brilliant - so infuriating when it doesn't.
Still - early days yet, and still learning - so hopefully I will sort everything out to my satisfaction. -
13" Air has required SMC reset twice due to weird behavior (fan, backlight)
Note: MacOS version is really 10.6.7 plus Supplemental Update for the 13.3" MacBook Air.
My MacBook Air 13.3" 2.13 GHz/4GB/256GB, purchased in late November 2010, has twice now started acting weirdly after I installed MacOS 10.6.7 Supplemental Update. Resetting the SMC ( http://support.apple.com/kb/ht3964 ) solves the problem, but I'm getting worried because it's happened twice now in a few days.
Symptoms:
Even though I closed the lid with MacOS running, putting the machine to sleep, it either refuses to wake from sleep, forcing me to hold the power button to force it to reset, or it automatically performs a cold start and boot when I open the lid.
When I turn the machine on, the screen backlight is turned to maximum, regardless of previous setting.
When I turn the machine on, the fan(s) start running at full speed, regardless of temperature or load.
When I turn the machine on, it lingers for a long time at the gray screen before the screen turns blue and MacOS loads.
When MacOS has booted, the menu bar displays a battery icon with an X inside it. When I enter System Profiler and click Power, it reports that there is no battery installed. It also reports that the machine is connected to an external power source, even if that's not the case. It does not identify the external power source.
When I connect the external power adapter to the machine, the light on the connector does not come on (no light at all, neither amber nor green).
When I perform a shutdown, the machine will power off. However, handling the machine (with the lid closed the entire time) will repeatedly cause the fan to come on for a few seconds at full speed, then stop.
Resetting the SMC will fix these problems and cause the machine to perform normally after the reset. However, after leaving the machine sleeping for approx. 12 hours after a few hours' use after the first reset, the problem reappeared and the machine cold booted when I opened the lid, forcing me to shut it down and perform another SMC reset.
I'm worried this problem was either caused by the Update to 10.6.7, the Supplemental Update to 10.6.7 for the 13.3" MacBook Air, by an unrelated firmware bug or of course by hardware problems.
Anyone else out there with the same problem/symptoms? Anyone care to venture a guess as to what the problem is?
Thanks,
GunnarHi,
I have an update so I thought I would share in case any other users are experiencing a similar problem.
I made an appointment with the Genius Bar at the Apple Store.
I went in and they ran a thorough diagnostic check on my Macbook Air and determined that the sensors were indeed faulty - several were providing no information "No reading" instead of providing a temperature. Thus, the Air was unaware of the temperature across multiple components.
Despite the laptop being outside the 12 Month Manufacturer Warranty, the Apple Store determined that it was covered under warranty through Australian Consumer Law - the laptop is now in for a complete repair under warranty at no cost to myself.
I couldn't be happier. -
Imac keep crashing and freezing up when I open browsers and program
Hi, I have some problems for my Imac. I don't know why when I open my browsers and some program keep crashing and freezing up.
Any one can help this problem? Or should I follow any step can solve this problem? Thanks a lot!
ZackReinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
Sudden shutdown on battery requires SMC reset
MacBook Pro 2.53 GHz Intel Core 2 Duo with 8 GB RAM. I mostly use this at home with a power cord. When I use it with the battery (Newer Tech with 131 charge cycles), the computer regularly shuts down after about 10 minutes of use without warning and will not restart without an SMC reset. Seems a little hot with fan running fast even when outside in a cool environment. Hardware Monitor says all temps are within normal ranges. Is this a sign of battery failure?
Thanks.Seems like it, take it in for a eval/battery replacement.
You also can hold option/alt and click on the battery icon to see the condition.
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