27¨ iMac - Dead Pixel Madness!

Hi,
Today was a very interesting and exhausting day for me.
I purchased a new *27¨ iMac* a few days ago, I set it up and I noticed that there is a *dead pixel*, right in the middle of the screen.
I told myself to live with it but a friend of mine said 'Are you crazy? You paid 2000 dollars for it, go and get a new one.' And I headed to the *Best Buy* store, that I bought my iMac at.
Customer representative took a quick look at it and said 'Oh that's right. Let's give you another one.'
I got the new one and asked them to check it for me before I took it home. They opened it and... Yes. That one also had a *dead pixel!*
He said 'That's unbelievable. Let's get another one'. I got another one, we opened it and... No way! There was two of them! Nobody believed it, people started to laugh and then the supervisor came. She said, 'Sir, I'm so sorry for this but we cannot open another box. Do you want to go to another BestBuy and get a new one there?'. I said OK and went to another store... +(By the way, that meant 'We want to sell the other iMacs with dead pixels to someone who doesn't notice', which is not acceptable in my opinion... Anyway...)+
As you may guess, the same thing happened! They opened 2 boxes for me and both had dead pixels!
*2 different stores, 5 iMacs with dead pixels in a row!*
Supervisor of the other BestBuy store also came to me and said, 'Sir, I'm sorry for this but we cannot open another box. Do you want to go to another Bestbuy and get a new one there?'. I said 'No, please give my money back and I'll go to an *Apple Store* and buy a new one there.'
They did it and I'll wait 48 hours for my money to be transferred back to my account. In such busy days, I'll spend two days without a computer at home...
After such a weird day, I began to think if the guys in the Apple Store will open the box for me and try it. And I also wonder if they will exchange it if there's a dead pixel. Does anyone have an idea about this?
+I know there are some topics about the dead pixel issue, but I think this one is a bit different :)+
Thanks in advance.
Message was edited by: ozankarakoc

Here is the update
I went to an Apple Store and told them my story. The guy that helped me said he had never experienced such an issue before and he said 'OK, let's get you a new one'. He got a box, opened it, turned the computer on and... Yes! One more iMac with a dead pixel, this time in an Apple Store!
6 in a row! This might be a record! I'll contact Guniess for this soon...
Then I got another one and finally I found a 27 inch iMac in Los Angeles, without a dead pixel. What a success story, huh?
Thanks for your replies and be very careful while buying a 27 inch iMac
Message was edited by: ozankarakoc

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Okay I guess the last 4 were not dead, but stuck because I was showing my fiance the dead pixels and I showed her the one on the dock, which is still black, and then I showed her the 4 at the top left. So we decided to scroll through the desktop wallpaper (I had the default blue wallpaper on when the dead pixels appeared) and suddenly the 4 at the top left area disappeared once I went back to the default blue wallpaper. Not sure if they are going to show up again, but as of right now they are not there anymore. I hope they are gone for good. Maybe I wil get lucky and eventually the one at the bottom on the dock will light up again. I will keep my fingers crossed. So I guess a suggestion to those who may experience what I just did, try chaning your wallpaper and see if that makes the pixels come back and if that doesn't work then you can try those popular pixel fixers.
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I Think my Imac has a dead pixel. It's the latest iMac 27 inch display and it has a black mark on the screen. If I take it to apple what will they do?

If I take it to apple what will they do?
We cannot second guess what Apple will do, however you should go in educated about their policies on dead pixels. They like most manufacturers will not replace a display for a single dead pixel however if there are number of dead pixels that negatively affect the appearance they are likely to replace the display.
About LCD display pixel anomalies for Apple products released in 2010 and later

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hi mark wania, i dont think you are fussy. you have the right to ask for replacement because you pay everything for it. i dont see anything wrong. i have similar problem with dead pixels.
do you know how much i have to spend for an iMac in Malaysia? you times the figure with 3.6. and that is about a month salary for a regular executive.
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Simon (UK) wrote:
kelf wrote:
i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!
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This is time capsule area.. so it is pretty much totally unrelated.
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https://discussions.apple.com/message/11441266#11441266

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Excuse me? There is no need for that tone.
I got my info from Samsung here and if they haven't updated their site to reflect the new policy, then that is not my fault. Furthermore, if they can't update their site to reflect this policy, I doubt that they will stand behind it. If I had a "no-defect" policy, I would be sure to have it plastered all over my site.
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regards,
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Follow up post - I brought the system back, they were really nice, the escalated it, I got it back in 2 days, they must have had to overnight some stuff for that, and probably ate the costs themselves. The replacement LCD is perfect, the backlight board was swapped, everything is good, and they were nice to deal with the whole time.
I should have given them a chance before posting here. They went out of their way to treat me well, and that is appreciated. Please ignore the frustrated tone from my first post, it was just grumpiness on my part. Crap happens, customer service is how that crap is dealt with, and they did a very good job.
Rob

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I picked up my 24" 2.8GHz, 1GB Ram, 320GB HDD iMac on Friday the 22/02/08, and the first thing I noticed was a few dead pixels. There is a green one in the top left, one in the middle/right top and what seems like a clump of about 2 or 3 in the middle of the screen. I am very annoyed, I paid alot of extra money for a 'Premium Mac.' I will not settle for just letting this go.
So, what is the warranty/general rule for pixels?
Will they replace it gladly? Or say there isn't enough missing pixels?
This is a brand new fresh out of the box Mac. If they refuse to replace it I will just return it because I'm not satisfied with the quality.
Is there a time period in which I can return an iMac because I don't think it is good quality?
P.S. I love my iMac! But seeing it with such a defection is breaking my heart, this is my baby!!!
P.P.S I'm in Australia
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Tristan Marsh, Melbourne

The policy on pixels varies from manufacturer to manufacturer but one thing is consistent: none of which I am aware have a zero defect rule. Most companies look at three different factors: location, clustering, and number. A couple dead pixels clusters in the middle of the screen tends to be regarded as more serious then a couple dead pixels clustered on the edge. A moderate number of pixels scattered about the screen is considered less serious still. All you can do is 1) first deal with the local dealer and if that fails, 2) try dealing with corporate.
BTW, if you do a search on fix dead pixels, dead pixels, and dead lcd pixels, you'll find there are a lot of programs that claim to do just that. In general, I've seen more success with stuck pixels being fixed (they are always on) rather than unlit pixels, but I've even seen them revived on occasion through the use of these programs.

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Here is an Apple KB article pertaining to dead pixels. It does not list a number that is acceptable or not.
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Well, I've had my new iMac for around a month now and it's great and today I was working in Photoshop and tried to wipe what I thought was dust off my screen, then I realised it was beneath the glass and a dark dead pixel! NOOOOOO!!!! Because it's a kind of small horizontal line I think 2 pixels are dead. I don't know if they were there from new or have developed over time.
Now I know it's usually just down chance on normal PC laptops and displays as to whether you get a dead pixel or not and you usually have to live with it unless you pay extra for a dead pixel protection thing, but what is the score with new iMacs? I've read an Apple dead pixel policy from 2010 that says up to 10 are perfectly acceptable on large displays. Is this still the case? Pretty expensive bit of kit to have dead pixels.
Do I have any grounds for a replacement?
I wish I could undiscover it as my eyes are drawn to it immediately now. :'(
It looks like this...

Your iMac is in warranty, so take the iMac to an Apple Store or reseller and the display should be replaced free of charge. Dead pixels are a problem, and as a problem, they must be repaired free of charge if your Mac is in warranty

Dead pixels on 2011 iMac?

Hey everyone, I have a mid 2011 iMac 21.5 with an i7 processor. For the most part it's worked great for me but recently I started noticing what looks like dead pixels on my screen after start ups and coming out of sleep mode. I took a picture of my desktop so you can see what I mean:
They seem to go away once the screen has warmed back up but you can see why this would be so frustrating for me on a new computer that I expected to run smoothly. Anyone have any ideas what could be going on?

I have no idea what would cause this but you should be within warranty. I would take this straight back to apple for repair/replacement. Either a faulty graphics card or display unit either way it should definitely be covered by the one year warranty.
Good luck

27¨ iMac - Dead Pixel Madness!

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