2700 Location appliance running 2.0.42.2, need upgrade

My customer is running a 2700 appliance that has received little attention for about 2 years. I'd like to wipe it out and start over and I'm looking for a rescue image/ISO.
I can't find one. Nearly every other Ciscoo appliance has one of these. Does anyone know where I could find one?
I (and TAC) have tried to upgrade it to 2.1.x.x and 3.1.x.x but the 2700 seems to think every image is corrupt (they are not.) TAC engineer hasn't provided me yet with a rescue image.
Is there one? Thanks.

at this point, I'm thinking clearing the whole db may be the way to go and let it start over. Can the db be cleared without clearing the entire appliance config?

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