270X Gaming - Black screen after driver install

I just recently purchased an MSI R9 270X Twin Frozr Gaming.
I physically installed the board and booted my PC. Windows started fine, albeit in VGA mode. I then proceeded to install the latest AMD drivers for the card (13.11 Beta). I made it through installation and then rebooted. When I rebooted, I got a blank, black screen after the "Starting Windows" screen. I was unable to boot windows, so I restored to last known configuration and tried again with different drivers (13.9) with the same result.
Does anyone know why windows hangs when it loads the display driver? Any help would be much appreciated.
Thanks
Windows 7 x64 SP1 (fresh install)
ASRock Z77 Extreme4
Core-i5 3570K (no overclock)
4x4GB Corsair Vengeance (stock profile)
Rosewill CAPSTONE 550W ([email protected])
MSI R9 270X Twin Frozr Gaming (S/N 602-V303-03SB1309077057)

Hi everyone. I just wanted to give you an update. It seems I have resolved the problem.
After attempting other fixes (fresh Windows install, MB BIOS update, etc), flashing the BIOS of the video card fixed the problem. I used the BIOS version
015.040.000.000.002887. I believe the BIOS the card shipped with is 015.039.000.000.002887. Anyway, there are no problems now. I was able to install Catalyst 13.11 Beta 9.5 with no problems and no black screens.
I got the BIOS and ATIWinflash from TechPowerUp. I'd post links, but I am too new to the board.
Thanks guys.

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Dear archlinux users,
I have been reading the archlinux wiki and forums since I started using arch several years ago. It was always possible to solve the problems I ran into by consulting these webpages, therefore a big thanks to the community for the provided help.
Two weeks ago I installed arch on a Fujitsu Siemens Amilo XI 2550. The first problem I ran into was that booting the live-cd resulted in a black screen and I could not even start with installing arch. This problem was solved with the kernel parameter 'nomodeset'.
The first boot of the freshly installed arch also resulted in a black screen after the GRUB menu which was perfectly displayed. After some searching (here and here and ...) I plugged in an external monitor and it showed the login screen. I then installed KDE because I thaught the problem might not show up with X and KDE running. After the login to KDE I realized that the brightness of the laptop display is nearly black but not totally. It seems as if the brightness is at a very low level, but brightness cannot be controlled with the Fn+F8 or Fn+F9 commands. But I see a OSD that indicates that the controls are used but without effect. So at the moment it is only possible to work on the laptop with another display connected to it.
Maybe of use:
ls /sys/class/backlight/
acpi_video0
radeon_bl0
less /sys/class/backlight/acpi_video0/bl_power
0
less /sys/class/backlight/acpi_video0/actual_brightness
7
less /sys/class/backlight/acpi_video0/brightness
7
less /sys/class/backlight/acpi_video0/max_brightness
7
less /sys/class/backlight/radeon_bl0/bl_power
0
less /sys/class/backlight/radeon_bl0/actual_brightness
255
less /sys/class/backlight/radeon_bl0/brightness
255
less /sys/class/backlight/radeon_bl0/max_brightness
255
dmesg | grep drm
[ 0.736559] [drm] Initialized drm 1.1.0 20060810
[ 0.743608] [drm] radeon kernel modesetting enabled.
[ 0.743678] fb: switching to radeondrmfb from VESA VGA
[ 0.744054] [drm] initializing kernel modesetting (RV630 0x1002:0x9583 0x1734:0x1107).
[ 0.744065] [drm] register mmio base: 0xCFEF0000
[ 0.744067] [drm] register mmio size: 65536
[ 0.744172] [drm] Detected VRAM RAM=256M, BAR=256M
[ 0.744174] [drm] RAM width 128bits DDR
[ 0.744257] [drm] radeon: 256M of VRAM memory ready
[ 0.744259] [drm] radeon: 512M of GTT memory ready.
[ 0.744275] [drm] Loading RV630 Microcode
[ 0.744345] [drm] Internal thermal controller without fan control
[ 0.744386] [drm] radeon: power management initialized
[ 0.744389] [drm] GART: num cpu pages 131072, num gpu pages 131072
[ 0.762830] [drm] PCIE GART of 512M enabled (table at 0x0000000000040000).
[ 0.762873] [drm] Supports vblank timestamp caching Rev 2 (21.10.2013).
[ 0.762874] [drm] Driver supports precise vblank timestamp query.
[ 0.762937] [drm] radeon: irq initialized.
[ 0.794780] [drm] ring test on 0 succeeded in 1 usecs
[ 0.795253] [drm] ib test on ring 0 succeeded in 0 usecs
[ 0.795942] [drm] radeon atom DIG backlight initialized
[ 0.795945] [drm] Radeon Display Connectors
[ 0.795947] [drm] Connector 0:
[ 0.795948] [drm] LVDS-1
[ 0.795950] [drm] DDC: 0xac0 0xac0 0xac4 0xac4 0xac8 0xac8 0xacc 0xacc
[ 0.795951] [drm] Encoders:
[ 0.795952] [drm] LCD1: INTERNAL_LVTM1
[ 0.795953] [drm] Connector 1:
[ 0.795954] [drm] DIN-1
[ 0.795955] [drm] Encoders:
[ 0.795956] [drm] TV1: INTERNAL_KLDSCP_DAC2
[ 0.795957] [drm] Connector 2:
[ 0.795958] [drm] HDMI-A-1
[ 0.795960] [drm] HPD1
[ 0.795961] [drm] DDC: 0x7e50 0x7e50 0x7e54 0x7e54 0x7e58 0x7e58 0x7e5c 0x7e5c
[ 0.795963] [drm] Encoders:
[ 0.795964] [drm] DFP1: INTERNAL_KLDSCP_TMDS1
[ 0.795965] [drm] Connector 3:
[ 0.795966] [drm] VGA-1
[ 0.795968] [drm] DDC: 0x7e40 0x7e40 0x7e44 0x7e44 0x7e48 0x7e48 0x7e4c 0x7e4c
[ 0.795969] [drm] Encoders:
[ 0.795970] [drm] CRT1: INTERNAL_KLDSCP_DAC1
[ 1.278449] [drm] fb mappable at 0xD0141000
[ 1.278451] [drm] vram apper at 0xD0000000
[ 1.278453] [drm] size 9216000
[ 1.278454] [drm] fb depth is 24
[ 1.278455] [drm] pitch is 7680
[ 1.278527] fbcon: radeondrmfb (fb0) is primary device
[ 1.726069] radeon 0000:01:00.0: fb0: radeondrmfb frame buffer device
[ 1.770030] [drm] Initialized radeon 2.39.0 20080528 for 0000:01:00.0 on minor 0
Until now and amongst others I tried the following things.
Using kernel parameters
video.use_native_backlight=1
video.use_native_backlight=0
acpi_osi=linux
acpi_backlight=vendor
and others I just cannot remember.
Masking backlight
systemctl mask systemd-backlight@backlight:acpi_video0.service
systemctl mask systemd-backlight@backlight:radeon_bl0.service
Setting bl_power
echo 1 > /sys/class/backlight/acpi_video0/bl_power
echo 1 > /sys/class/backlight/radeon_bl0/bl_power
Nothing of the above was improving the situation.
Your help on the problem would be highly appreciated.
Best regards
mgs
Last edited by mgs (2014-10-27 10:15:11)

Hello Trilby,
thanks for the reply.
Trilby wrote:If nomodeset worked with the installation medium, why haven't you tried that for the same problem on your installed system?
The kernel parameter 'nomodeset' results in a working display but without X support, due to the fact that with 'nomodeset' there is no KMS support and therefore no X. But nevertheless I tried it and as expected X did not start.
Trilby wrote:Could you also post information about your graphics card and what drivers you've installed.
The graphics card is a Radeon HD 2700 and according to the above dmesg log it is recognized as RV 630. The radeon module is loaded via /etc/mkinitcpio.conf and xf86-video-ati (1:7.5.0-1) is installed.
I hope the provided information is what you asked for, thanks for your help.
Best regards
mgs

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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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I tried what you suggested with a CRS power supply 300 watts with 15 amps on the 12 volt rail.
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If this is a harddrive issue I don't want to keep pussyfooting around while my warranty window shrinks.
I have downloaded driver updates from HP, but cannot get the Synaptics Touchpad driver to download. I don't think this is my issue though.
I am going to manually update all my drivers then manually update Windows. We will see what happens on the next auto update.
Please advise if this is an issue I need to just give up on and return this laptop for replacement. It seems like this is not a completely unheard of issue, but I'm shocked at what we are asked to do to attempt to resolve it. Out of my depth.

Hi @Justanothermom
Welcome to the HP Support Forums!
I understand that you are having troubles with a black screen after an update. I am happy to help you with this.
Firstly, there is nothing wrong with modifiying your update settings. I was going to suggest it myself as I read through your post, and then saw you ask the question. Sometimes updates can have unintended results by the creator. With all the different combinations of hardware, and the fact that updates come from different sources, it is one of those things that is hard to completely control.
Please see the following for how to make adjustments to your update settings.
Turn automatic updating on or off - windows.microsoft.com
Or if you know which update seems to be causing the issue you can take a look at this page:
win 8.1 August 12 updates - black screen after 2nd reboot - answers.microsoft.com
Let me know if this helps at all.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

270X Gaming - Black screen after driver install

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