2nd defective HTC one. Have to get a refurbished one now. Really?

So, I experience the faint ringing with the first htc one...it also had terrible network connection problems. It had worse reception than my 3 year old Droid X. I took it in, they told me to do a factory reset and bring it back within 30 days if it happened again...it did. I got a replacement and this one has terrible built quality. The white middle section is slightly off making it higher than the metal section on the top. This also makes it so the button is flush with the top, making it difficult to push. The metal hangs over the white section on the bottom making a sharp edge. The glass also sits higher than the metal making both the top and the bottom edges sharp. The sound that comes from the headphone jack is also quite different from the first. It's extremely bass heavy and muddy even with "beats" turned off. Turning "Beats Audio" on makes it completely unacceptable.
I've had the replacement for 2 days (it's day 30 since the original). They are now saying I'll have to use insurance for a refurbished replacement. So, I paid full price, have had two defective units and now my only choice is to get a used one. What kind of garbage system is this.

Why did you even except the second phone with all the imperfections you listed. From what it sounds like a used one would probably be in better shape than the two you got, Anything returned after the free return period is replaced with a used phone, which so states in the contract you signed.

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Defective HTC One and TERRIBLE Service from Verizon

Monday evening my phone stopped charging and started going into car mode whenever I plugged the phone in. It was getting close to closing time so I headed over to a local Verizon store. I was in Boston and away from my awesome independently owned Verizon store so of course I proceeded to wait for 25 minutes for someone to help me. Eventually someone helped me and he was actually quite helpful. He did a soft reset and the phone seemed okay. He told me that if I had the issue again to just call up and they'd ship me a warranty replacement. Two days later the phone began going into dock mode and the screen was flickering between dock mode and whatever I was trying to do. I headed over to the same Verizon store because I was unable to call the warranty center on my defective device. When I got there, after waiting yet again, I dealt with an extremely rude and exceptionally useless employee. I told him that I was there because I was unable to call Verizon on my phone yet after he couldn't go through the warranty process on his ipad because the HTC One is 'too new' he handed me a phone number(which I already had) and said there was nothing more he could do for me. Frustrated I left to call Verizon. Luckily my phone felt like working now and the employee I dealt with insisted I do a hard reset before they send me a warranty replacement even though everyone else had ensured me it'd be an easy process. Eventually I was able to do the reset later that day and the phone was okay for a day, but then the issues reappeared. Last night I called Verizon and they told me that I won't receive my replacement until MONDAY. My phone is on my family's family plan, but I'm honestly considering leaving Verizon personally after this and hopefully I'll be able to sway them as well. We've been Verizon Wireless customers for 10+ years as well as FIOS and business customers for a long time and Verizon's handling of this situation was beyond poor. To make matters worse, now that I'll be waiting four days over the weekend for a replacement, the One seems to be getting worse - this morning it took a three soft resets, one hard reset, and two more soft resets to get it to charge. Good luck with this phone guys.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

After the last Itunes update I have been getting runtime errors R6034 now Itunes will not launch,, after the last Itunes update I have been getting runtime errors R6034 now Itunes will not launch

After the last itunes updatei am getting runtime errors R6034 my OS is windows vista
I have uninstalled and reinstalled Itunes several times

Hello, Desfromnotts.
Thank you for the question. Try uninstalling all components of iTunes in the order specified of the article below. Once this is done attempt to install iTunes again.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
You may need to process the steps in the article below for each component when uninstalling iTunes if the issue persists.
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H.

Why wont verizon have a version of the HTC One?

I know this has been talked about...and that most everyone out there is all hyped up about the next samsung galaxy, but as soon as the HTC one came out i was glued to it... until they announced the carriers. No Verizon version. WTH?? Im telling you BIG RED...you have two choices now that my contract is almost up. You either a) announce some stupidly named droid device that is very much akin to this HTC one...(maybe with a better battery)...or b)i will switch to sprint and say...bu-bye
Title edited by: Verizon Moderator

verizon dont like carrying phones that other carriers carry. the galaxy s 3 and note 2 are exceptions because the market share for those devices are big so they would lose big time money not to carry them..
verizon prefer manufacturers to make exclusive verizon phones EX: HTC DROID DNA... SAMSUNG DROID CHARGE MOTOROLA DROID LINES.
samsung put its foot down last year by making the SGS III identical across all US carriers. verizon had no choice but to swallow the pill. good for samsung now HTC its trying to follow samsung steps. verizon feels that they wont lose much money by not carrying the htc one
NOW HERE IS THE REASON WHY VERIZON DECIDED NOT TO CARRY HTC ONE.
Imagine verizon advertising the HTC ONE in a TV AD ..... why would a new customer get and HTC ONE from verizon when that same new customers can get it from t mobile and save big time money over the course of 2 years??
verizon only like phones they can tout as exclusive.
hopefully the HTC DROID DNA is the last droid phone we will ever see.
If manufactures start selling the same device year after year across all carriers... Carriers like verizon will lose its stranglehold in the industry. THIS IS WHAT WE WANT.

How do I get my text messages from my android fascinate to my htc one m8 windows phone....???

just purchased and received the new htc one...was using a samsung galaxy s for a few months before my contract ran out...my original nokia lumia 920 died and I reactivated the galaxy....now I have the text messages from october and earlier but I can't seem to get the 3 months of text messages that are on the android.....there is no cloud or transfer app (by verizon) for the new phone...only the old galaxy has the apps...go figure, I could get the app for my old phone but not the new phone...lol
Bill

Transfer My Data doesn't work to grab them from your Android phone? That bites... I thought that was a fairly new app for Windows Phone that was supposed to make it easier. I had to take old texts and paste them into Word to upgrade from Windows 7.8 to Windows 8. Tedious, but when you gotta save em... Shoot, there was one conversation that was so long, I just broke out the video camera and started scrolling them on the phone so I could get them later. Yea, I was that intent on getting them.

When will the Verizon HTC One (M8) finally get the Extreme Power Saving Mode software update?

Other carriers (AT&T, Sprint) already have it, but Verizon is taking forever apparently.
When will Verizon customers be able to download and use this new mode?
Thanks!

I recently bought an HTC One m8 from Verizon, and like many other customers the Extreme Power-saving Feature was one of my keys factors to deciding to buy. I was very disappointed to learn after the fact that Verizon had not included, and has no intention to include the feature in the future. (Mentioned in other threads in the forum). I've read the argument made that Verizon never advertised the feature and never said it would be included with their version of the phone, but they also never went out of the way to warn perspective buyers that the feature, which is part of the m8 phone on other carriers and marketed by HTC as a part of their phone wouldn't be included. When people are researching phones before they decide what to get they read what features the manufacturer(s) have designed and implemented in those phones, not search to find all the things the carrier may have stripped from the phone.
It's impractical and offensive to tell a customer that its his/her responsibility every time they buy a phone from them to dig deep into website forums and look for what they decided to remove from it that the manufacturer had built, and advertised to be in their phone. This is the type of thing that is bad PR for Verizon, and something that will make customers go to other carriers. I don't want to offend some of the nice Verizon employees who want to help their customers and simply don't have the power to correct the issue themselves, but its in Verizon's best interest to either fix their network to work with this feature, or find/hire someone else who will. Doing it soon before the issue escalates and news of Verizon's statement to do nothing to correct the issue for their HTC One m8 customers spreads like wildfire and burns them.
I hope someone at Verizon doesn't let the rest of the company go on ignoring the issue and steps up to find a way to enable Extreme Power Saving Mode on the Verizon Network. Right now the impression many people have is something along the lines of: now that you've bought a phone from us, and signed up for a contract with us we don't care what you want and think.
In the meantime it would be a good idea to enable the option in the phone with a popup message when enabled that reads something along the lines of: Verizon has concluded that in some cases Extreme Power Saving Mode can cause network issues. If you experience network issues please disable extreme power saving mode and return to one of the other power modes. Verizon will continue to research the issue, and will institute a fix if/when a solution is found.

I had to perform a master reset on my HTC one, before doing so the phone was backed up using the backup assistant app. Now there is no restore button I can find to get my contacts back. How do I restore my contacts?

I had to perform a Master Reset on my HTC One while trying to work through an issue. This was done with a Verizon rep on the phone and we performed a backup using backup assistant. Now I am not able to restore my contacts because I do not have a "restore" soft button when I open the backup assistant app. How do I restore my contacts?

Have you updated the dreaded Backup Assistant program? I think you need to do this first before you can restore.
http://www.windowsphone.com/en-us/store/app/backup-assistant-plus/37643125-d0d8-4727-8e2d-1a18476d65c6
If you are using a Microsoft Account for HTC restore your stuff and get off the Backup Assistant and use Windows Phone's native backup, Learn about Windows Phone backup | Windows Phone How-to (United States) and you'll never have to go through this again

Why doesn't the HTC One (M8) Windows Phone have it's own Device Discussion Thread?

I was looking to see what issues people have had with the HTC One (M8) but there is no discussion thread on this device; one of the two WP Verizon still sells. Who has one & do you like it?

To add to poster above, this issue is really with MS not pushing their product and not working with devs to get more and better apps. Also, you know VZW isn't pushing a WP because it isn't a Droid. I sincerely hope WP gives Android and Apple a run one day, but right now the closest we will see a major MS push is later this year when their new phones start arriving.

My HTC One received a software update yesterday, and it wiped out most of the theme and live wallpaper options. How do I get the previous options back?

My HTC One received a software update yesterday, and it wiped out most of the theme and live wallpaper options. How do I get the previous options back?

This was NOT an update, rather a downgrade... the font size in text messages is now smaller and difficult to read. I have tried changing font size in settings and it does not apply to text messages. The lock/unlock screen pattern now reminds me of drawing a stick figure. My vehicle is now having problems with Bluetooth importation of my phone book--I keep receiving an on screen error message as it tries to continuously reattempt to import... And yes, the live weather wallpaper i favored is no longer an option... Why?

Brand New HTC ONE M8 Camera Lens. DEFECT!

<< Duplicate post, see Re: Cracked Screen on HTC One M8 >>
Message was edited by: Verizon Moderator

OMG Man, I have been looking for someone else with this issue. Please seem my post on Google+ if you have an account and please reach out to me:
(removed)
My issue is exactly the same. I sent my phone back to HTC ( AT&T ) and they sent me a new one. This morning I road my KLR over to work and same thing, it's doing the same exact issue. Duo Rear camera seems like it cannot focus and the static noise is present. I originally thought it was the power adapter I had going to the bike, but the way it was acting I also contributed the Bike vibration as a variable.
I also, have never had issue with mounting phones. I had an iPhone before, never an issue. I think HTC has a serious hardware defect with the Rear Camera. Go figure, "New phones," I hate being a Beta tester :-/
Private info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

I have a 2nd gen shuffle. i had to get a new computer and downloaded V11. my itunes works but i CANNOT sync to my shuffle. any ideas????

i have a 2nd gen shuffle. i had to get a new computer and downloaded V11. my itunes works but i CANNOT sync to my shuffle. any ideas????

The latest iTunes may hide the sidebar by default. To show the sidebar, from the iTunes menu bar, under View, select Show Sidebar.
With the sidebar visible on the left side of the iTunes window, when you connect the shuffle, does it appear in the sidebar, under DEVICES?
Since this is a 2nd gen shuffle, are you using the original USB cable that came with the shuffle, with the mini-dock at the shuffle end? A USB cable that is for the 3rd or 4th gen shuffle will not work; the connector is different.

TS1389 Hi, I am Natalie Prince and I opened my Itunes account in 2006 when I got my Ipod. I purchased lots of music. Over the years I haved changed computers and phones. I now have an HTC One and I want all the songs from my old account on it.

I think I had an old itunes id. When I go to Itunes on my program list all of my music comes up, there are probably a hundred or two songs. But it never let me burn them to anything other than my Ipod. I changed my password so now when I pull up my account there is no music. Can anyone tell me how to find my old account and then copy that music to my HTC One.?

elkelawdog wrote:
I think I had an old itunes id.
Either you did or did not. Do you not remember?
elkelawdog wrote:
But it never let me burn them to anything other than my Ipod.
Media is not burned to iDevices. Burning an iDevice would destroy it.
Why will iTunes not allow you to sync media to the iDevice? What happens when trying to sync media to an iDevice?
elkelawdog wrote:
I changed my password so now when I pull up my account there is no music.
Changed password to what?
Pull up what account?
What does this have to do with iTunes?
One does not pull up an account to access their media, they simply launch iTunes.
Changing a password has nothing to do with accessing the media on the computer when one launches iTunes.
What is the actual issue that is occurring?
elkelawdog wrote:
Can anyone tell me how to find my old account and then copy that music to my HTC One.?
iTunes has nothing to do with putting media on a non-Apple device.

I recently got my ipod replaced and i have its serial number. now i used to play a game on it which requires me to have its UDID for account transfer so how do i get its UDID when i dont have the ipod now. i have a new one now.

i recently got my ipod replaced and i have its serial number. now i used to play a game on it which requires me to have its UDID for account transfer so how do i get its UDID when i dont have the ipod now. i have a new one now.

I would try contacting Apple.
http://www.apple.com/support/ipodtouch/contact/

I have an ipod touch 2nd generation, i'm trying to get apps that will work and i cant find any. Its says i need an update because it has ios 3.1.3 , but on itunes it says there is no update ? what apps can i get??

i have an ipod touch 2nd generation, i'm trying to get apps that will work and i cant find any. Its says i need an update because it has ios 3.1.3 , but on itunes it says there is no update ? what apps can i get??

Sounds like you actually have a 1st generation as those cannot update beyond iOS 3.1.3.
Model Identifier Utility
rachelfromnorthumberland wrote:
what apps can i get??
Finding iOS Apps Compatible with Older Devices

HT204406 after this new itunes and ios7 update all my music is off my ipod touch unless i download them one artist at a time, i have over 3500 songs in there. really? is there no easier way to get my music back into my ipod? like a download all button?

after this new itunes and ios7 update all my music is off my ipod touch unless i download them one artist at a time, i have over 3500 songs in there. really? is there no easier way to get my music back into my ipod? like a download all button? thanks.

thanks for the reply. guess i'll have to do that. apple, not really happy with what you've done with this latest update. have not been able to enjoy my music in my car since the update. most of us dont mind changes that progress timely, but this was much more than just a progression. this was a complete change. and not a good one, at all. thanks to the two people that replied. appreciate it.

2nd defective HTC one. Have to get a refurbished one now. Really?

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