2nd gen Shuffle not syncing blinks green and orange

My mom got a new computer. I installed Itunes and connected her 2nd gen Shuffle which previously had been administrated by her niece's computer. I deleted all music,restored to factory settings, bought new music but am unable to get music on her shuffle. Her shuffle appears in Itunes sidebar and in computer. Says it is syncing but no music is on Shuffle. Light blinks green and orange, green, orange. Troubleshoot says "current user not administrator". I followed steps in relevant topics but still no music on Shuffle. HELP

Try this page http://support.apple.com/kb/ht1238

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