2nd Generation iPod (20GB) won't mount under 10.3.9 OR WinXP SP2

Just got a "new" replacement 20GB Touch Wheel iPod under Apple's Battery replacement program. The unit seems fine and operates normally when disconnected from computer. However, none of my computers (and I have 3) will mount the iPod or see the iPod in iTunes.
I am running the latest iTunes 6.0.3(6) under 10.3.9 on the Macs (G4 powerbook 1.5Ghz) and iMac G5 1.8Ghz. Running WinXP SP2 and iTunes 6.0.3.5 on the Windows box.
NOTE: I struggled with this for a few days at home and decided to take the unit to the local Apple Store (Somerset Mall). The Genius there connected to a store PowerBook (probably running Tiger) and the unit mounted just fine. He restored the iPod and it appears to work fine under Tiger.
What's up with this????
P.S.: I have a 4GB Nano as well, and this works just fine!
PowerBook G4/1.5, iMac G5 1.8, WinXP SP2   Mac OS X (10.3.9)   10.3.9 on Macs, WinXP SP2 on Windows

I also tried to connect to an older PC (Win2K Pro) with iTunes 4.5.0.31. Same thing happens: iPod shows Apple Logo, then "OK to disconnect" message.

Similar Messages

  • My 2nd generation ipod touch won't open in itunes, My 2nd generation ipod touch won't open in itunes

    My 2nd generation ipod touch won't open in itunes and i tried to reset my ipod and computer. and when i plug it into the computer it will charge. Please Help  Thanks.

    Start here assuming you have a PC.
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • 2nd Generation Ipod Nano won't turn on

    I have a 2nd generation ipod nano and it won't turn on. It worked fine around 5pm and at 11pm it wouldn't turn on. I tried to charge it but it still didn't turn on. I plugged it into itunes and it still didn't turn on. What's wrong with it and how do I fix it?

    laurenfrombrenham wrote:
    I tried to charge it but it still didn't turn on.
    Did it charge?
    iPod Manuals
    iPod Repair Tutorials
    iTunes & iPod Hints & Tips
    Take the iPod Nano to an Apple store or an AASP.  Whichever is more convenient for you.

  • 2nd Generation iPod Touch won't upgrade to iOS 4.2

    I just traded my old 2nd generation ipod touch with apple for one with a new battery. I sync it with itynes and am told to upgrade the IOS to 4.2. When I try, i get this message: The iPod "Bob's iPod" could not be restored. An unknown error occurred (-1). 
    I have also tried to update the software using my older MacBook with an earlier version of iTunes and get the same message.  I even complained to Apple and they sent me another replacement and I still get the message. I am told that you can upgrade the 2nd generation to 4.2 but it doesn't work for me. I have disabled my antivirus software and everything else I can think of. Does anyone have a suggestion as to what I may be doing wrong?

    Error -1
    Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar
    Also see:
    -1 error
    -1 error too

  • Help my 2nd generation ipod touch won't update to the 4.2.1 os

    I have a 2nd generation ipod touch that will not finish the restore step in the update for 4.2.1.  How can I fix this?  I am setting this up for my 6 year old to be able to play some apps and maybe a movie or two.  Please help with easy steps to follow.  Thank you

    What exactly happens when you try?
    Error message?
    If it just freezes at what step (what is listed in status bar)?

  • 2nd generation ipod touch won't connect with iTunes store through macbook

    Hello all,
    So I decided I wanted to use my 2nd generation iPod touch for the first time in a long while so I tried to use it and it was just a slug. I figured I didn't care about any of the data on it so I went to settings and pushed "erase all data and settings." It did its thing then rebooted to tell me to connect to iTunes. I did, and iTunes just says "iTunes could not complete your iTunes store request. The network connection was lost." I'm 99% certain this is not an issue with my firewall as I can connect to the store myself and my firewall allows iTunes through. iTunes just does nothing with the iPod. It sees that it is there and will let me eject it and that's it. Is Apple just done supporting the earlier iPods? Any solutions are greatly appreciated!!

    Yeah this doesn't help. I resolved the keychain issue, didn't help. I know those ports aren't blocked, and the device can't be troubleshot because the only thing it will do is tell me to plug it into itunes.

  • My 2nd generation iPod Shuffle won't charge or sync in iTunes.

    As the title says, my second generation iPod shuffle will not charge when connected to itunes. I ventured to the apple store to seek another connection cable after my first one was lost, but alas, this has no effect. When plugged in, my shuffle stays dormant; it is not regognized in iTunes, and the LED light stays gray. Any Help to this Problem?

    Hello there, danielsomers.
    The following Knowledge Base articles offer in-depth steps for troubleshooting the issues you are describing with your iPod:
    iPod's battery doesn't charge
    http://support.apple.com/kb/ta44551
    iPod: Appears in Windows but not in iTunes
    http://support.apple.com/kb/ts1363
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • My 2nd generation ipod touch won't play on my new speaker dock but my iphone does

    I just purchased a new speaker dock for my ipod touch but when I dock it it shows it's charging but no sound comes out of the speakers. When I dock my iphone on it, it plays fine and I know the ipod touch works because it plays on my old speaker dock.

    You can try the standard fixes:
    - Reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod
    Many vendors when they are updating apps for iOS 5 have droped support for iOS les than 4.  It could be that the dock manufacturer is not support earlier iOSs and/or the 1G iPod.
    I went to nadelectronics.com and only found the:
    - VISO 1 which did not really say anything about compatibility.
    - NAD IPD 2 Dock which said "Compatible with all current iPods and iPhones.  The 1G with iOS 2.x may not be considerd current.

  • My 2nd generation iPod touch won't turn on no matter what, the last time I turned it on the screen went blue and just completely shut down and it hasn't worked since December 2013, i have connected it to iTunes and did the thing with the home button.

    Is their anything else I can try?

    Try:                           
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • 2nd generation Ipod nano not syncing?

    My 2nd generation Ipod nano won't sync up with my Itunes library anymore after updating to Mountain Lion and the latest version of Itunes.  I plug it into the USB port on the laptop and the Ipod beeps and seems to be getting charged by the laptop but no sign of connectivity on Itunes.  I've also got an Ipod shuffle that I used just earlier today and it seemed to work fine with the same set up.  I'd like to switch back to using the Nano though and it seems to work fine other than Itunes not recognizing it now.  I know it's old but if it seems to work fine and i'd like to keep using it if I can sync it up.  Early 2011 15" Macbook Pro OSX 10.8.2. 

    I have unfortuantly had the exact same problem following my update to iTunes 11.
    Incase someone explains the problem for me and not you, here is the link to my post. https://discussions.apple.com/thread/4755057
    Best of luck getting it to work!

  • My 2nd gen. ipod touch won't get off the 'slide to open' screen and it won't slide... Shows lock symbol at top.  What do I do to fix it???

    My 2nd generation ipod touch won't get off the 'slide to open' screen and won't let me slide to open.  It shows the lock symbol at the top.  This is my first time to have one so I'm a little lost... Is it fried or is there a trick to unlock and get it open?  Yes, I'm an idiot when it comes to this stuff and I have no manuel to read and learn from.  Someone please help!!!!

    - First try resetting the iPod:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Then try restoring the iPod via iTunes.  First from backup and if problem persists, restore to factory defaults.

  • I have a 2nd generation iPod that only displays an image of the cord, and an arrow to connect to iTunes. I've done this and it says it needs to be restored. Tried that but I get an error: 1611.  Any suggestions?

    I have a 2nd generation iPod that won't do anything but display the Apple logo for a brief second then an image of the cord suggesting it should be connected to iTunes. I tried to restore it via iTunes but I get an Error: 1611. It does nothing else.  I tried turning off using both buttons...nothing. Any suggestions?

    Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.
    Above from:
    http://support.apple.com/kb/TS3694#error1611
    Note it could be a hardware problem

  • 2nd Generation iPod touch OS 4.1 won't update or install apps. Help?

    Hello, I have a 2nd generation iPod touch and it will not update or install apps. When I try to update an app, or install an app the app icon turns gray and the loading bar comes up inside the icon and the it says, "Waiting...". Any help with how to fix this would be greatly appreciated.
    Thank you for your time.
    Message was edited by: Saleen Martyr

    Resetting your iPod should deleting the waiting and will probably solve your problem:
    Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.

  • 2nd Generation Ipod won't sync.  Can anyone help?

    I have a 2nd generation IPOD that will not sync.  Can anyone help?

    Did it sync before? Is this the same computer it synced with? Is it giving you any error messages? Does it show up in iTunes?

  • My 2nd generation iPod Shuffle suddenly quit - Fix?

    My 2nd generation iPod Shuffle suddenly quit on me just recently with no warning.
    The lights indications say t has no music on it but connecting it to the computer shows the loaded tunes. I tried a full reset and reloaded the tunes but still no joy.
    Further reading suggests either a dead logic board or a sick battery.
    As a last resort I am wondering if anyone knows of a software approach before I get the tools out and start pulling it apart.

    I've found my own answer...
    I was getting the green-orange-green-orange sequence of lights which all the info I had found to date said was the "No music" code. As I could see the MP3s on the iPod in iTunes I knew there was were MP3s on it.
    Various knowledge seraches I did suggested adud battery or dead logic board - both terminal problems for this model unless you have spare parts ( which I do, courtesy of friends who have retired their Gen 2 iPods).
    Then I found that under recent versions of iTunes (V 8 or later) it won't recognise podcasts or audio books as being present if you have the iPod set on shuffle.
    I only ever listen to podcast and audio books on my Gen 2 AND had bumped the mode switch onto shuffle resulting in an apparently dead iPod. Put the  mode switch back to continuous and it's working again. Stupid !
    I love Apple products  but I'm also a firm believer in the principle of "If it ain't broke don't fix it". All too often I seen Apple 'fix' something that wasn't broken over the 25 years I've been an Apple user.

Maybe you are looking for