2nd Generation Shuffle is not recognized by iTunes or My Computer

I bought a 2nd generation Shuffle for my sister in August. It was washed once in November or September she cant remember. It has worked perfectly fine. The only problem is that when we plug it into my mom's desktop it says the device is not recognized. I have updated to iTunes 7 or whatever the latest is, I have done the 5 R's that Apple Recommends. I even downloaded and tried the Reset Utility sill nothing. But what I don't understand is I can plug it into my laptop and it works perfectly fine. If anyone can help I would appreciate it cause im going to school soon and she wont be able to user her iPod and I wanted to get info before I submitted a service request. Thanks
  Windows XP  

If you bought it in August, it must be a 1st Gen shuffle...2nd Gen wasn't available for purchase (in stores) until November.
Are you plugging it directly into a USB port in the back of your mom's computer?

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