2nd phone same problem

My wifes BB Curve 8330 Verizon at least twice a week has this problem. When she gets a call the person calling her can hear her but she cannot hear them. This happens randomly a couple of times a week. It does not make a difference if the call comes from a land line or cell phone. She can still get and send email and text meesages but she cannot hear them. After she does a reboot the phone works. This is the 2nd phone it is doing it on. Any one have any idea what could be causing this. I don't think it could be 2 different phones with the same problem.
Thanks,
Leo

Hi and welcome to the forums,
two pnoes arre not a coincidece, and it would have nothing to do with the BB. I would almost bet that ht sin card is bad, and when they changed phones, the resused the sim in the second phone/ I would request a phone directly fron RIM nort in Verion stockl Also make sure they give you a new siml,
Thanks
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