2nd replacement is broken - is it still covered?

Hi all,
My second replacement iPod now shows the unhappy iPod icon after freezing on a song and being reset, so I think it needs a replacement. Its not quite been a year since I recieved the replacement (23rd Sept 2005), but its been over a year since my original purchase. Does this mean my year warranty is out of date or still covered? If I do have to pay for a service, how much is it likely to be?
Is there any recommendations for solving the problem without having to send it off?
iPod Photo 40Gb   Windows XP  

There's a post here about the sad iPod icon.
http://discussions.apple.com/message.jspa?messageID=2369954#2369954
The warranty on replacements is for 90 days or the remainder of the original warranty whichever is the longest.
Apple's out of warranty service charge is $249.
Yes, you read that right. : )
There are other options like iPodResQ.com

Similar Messages

  • I have an iPhone 4s that is still covered under the AppleCare Protection Plan. I have a pretty significant crack across the screen and wanted to know if I have to pay any additional fees to replace the screen or replace the entire phone.

    I have an iPhone 4s that is still covered under the AppleCare Protection Plan. I have a pretty significant crack across the screen and wanted to know if I have to pay any additional fees to replace the screen or replace the entire phone.
    I was hesitant to purchase this protection plan at first about $70, but the customer service agent reassured me that there were no deductables and thats why I bought into it. But now that I look around on the support site, I see that it says that there are up to two incidents covered for a service fee of $49. Did I really get duped?

    If the issue is a manufacturing defect, there is no cost to have the device replaced.
    If the issue is a result of user damage (like a cracked screen) and you have AppleCare+ Apple will replace the device for the minimal fee of $49.  They will do this up to two times during the timeframe of the protection plan.
    If the issue is the result of user damage and you do not have AppleCare+ then the Out of Warranty replacement cost is $199 for the 4S.
    No, you were not duped, you were simply not completely informed.  Whether that was a result of them not sharing all the information or you only hearing what you wanted, no one here knows.

  • I purchased AppleCare if I replaced my screen do I still have it?

    I got my iPad 4 about 3 months ago from school I've been having a lot of problems with it overheating to the point it makes my palms sweaty and my son would complain that it was hot  and it freezes all the time on me while I'm doing home work or school work i called apple customer service they sent me to the apple store then they just updated it and restarted it went home and my iPad was still the same the next day I called again because it was still overheating another person just restarted it and said it was normal but I don't think it's normal so he told me to buy the apple are plan it covers technical problems which is $85.00 it does not cover cracked screens water damage just technical the next day my books must have broken the screen or the heat and all the heavy books did I spoke to my school Dan since I got it through the school he said he couldn't do anything about it to take it to a store down the block and they fixed it for $150 I took it there because AppleCare does not replace cracked screens and the closes store is 1 1/2 away from where I live they fixed it brand new but the overheating and freezing keep going I called again and the lady said that she would tell them to give me another iPad under my warranty because I'm still in my warranty period  she gave me a case number and everything just have to go to the apple store I went in today they looked at it told me they were going to give me the iPad but then denied it because I replaced my screen he said I'm having this problem because I replaced the screen I told him I've been having this problem for a while now way before the screen cracked I told him I have AppleCare he said it doesn't matter I told him what if I call the apple store because I live far from here he said even if the apple customer service people say to give me a new one they won't because they already denied my service and I can't get my new iPad from there and that  the apple customer service representative can't go above what they say once again I'm back to square one with an overheating and freezing iPad and yes I've tried everything lowering the brightness shutting it off at night everything......I just want to know if I bought the AppleCare for technical problems and my screen cracked and I replace it myself do I still have it?

    I understand the whole warranty thing but I do have the hardware repair coverage from them since I've been having these problems and bought that before the screen cracked I read my warranty it doesn't say anything about what I'm asking that's why I asked because I know I don't have the warranty anymore I'm asking about the hardware repair coverage.........and I'm not trying to argue with you kappy I'm just stressed out with all this ok

  • Am i still covered?

    i just received a new replacement iphone 3g about 1-2 weeks ago for a vibrate switch that broke off. well it broke off the new one again. am i still covered? i checked online and my warranty goes until the 11th this month. But will they cover it because its the 2nd time this has happened?
    thanx for the help!

    I can't answer for what Apple will do - you won't receive another exchange under warranty if it is determined that it was caused by accidental damage, but an exchange under warranty provided within the last 90 days of the standard one year warranty period includes a full 90 days of coverage under warranty. If you plan on using this iPhone for another year, you may want to consider purchasing the AppleCare extended warranty, which extends the standard one year warranty by an additional year and can be purchased and activated anytime before the standard one year warranty expires.

  • My iPhone 4s fell down and the LCD turned blue and black stripes line, is it still covered by the warranty?

    My iPhone 4s fell down and the LCD turned black and blue stripes and the warranty is still active.
    My question is, is it still covered by the Apple? How to fix it without changing the LCD?

    Accidental or wilful damage is not covered by Apple's standard or extended warranty. AppleCare + does cover this kind of damage for a small fee.
    When taking the phone to Apple for repair Apple will not replace the faulty part. They replace the whole phone. However some stores may offer screen replacements.

  • I fainted and fell while holding my iPad and the screen cracked; it still works fine. It's just cracked. I have had this iPad for less than a year so it is still covered under warranties. Does this apply? If not how much to fix the screen?

    I fainted and fell while holding my iPad and the screen cracked; it still works fine. It's just cracked. I feel horrible, it was a gift from my brother. have had this iPad for less than a year so it is still covered under warranties. Does this apply? If not how much to fix the screen? Please help

    If you want a short list of third party repair options, here you go.
    iPad Repair & Screen Replacement Services
    http://www.ifixyouri.com/16-ipad-repairs
    RepairZoom iPad Repair
    http://www.repairzoom.com/ipad-repair.html
    Mission Repair
    http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
    iGadgetResQ
    http://www.igadgetresq.com/ipad-repair/

  • My iPod screen cracked, can Apple replace it? iPod is still under warranty...

    My iPod screen cracked, can Apple replace it? iPod is still under warranty...

    lllaass wrote:
    Philly_Phan,I am curious whay you said "If there is no sign of abuse,", a broken screen is almost always caused by abuse/accidental damage, and that is what the out-of-warranty exchange is for.
    A broken screen is an accident but it is not abuse.  However, if the owner attempts a repair him/herself, that's abuse.  Although unrelated to the damage, if the device has been jailbroken, that's also abuse.

  • IPhone showing no warranty when it is still covered

    My iPhone 4 was recently replaced by apple and still had at least 10 months worth of warranty left. After it was replaced I checked the apple warranty online via the apple website and it says it is no longer covered. I do not have the original receipt with me and am wondering if there is anything I can do. I'm worried it won't be covered if anything else goes wrong. Is there anything I can do?

    Call Apple 1 800 My Apple and have the advisor check your warranty. If you can prove your device was still covered they can change that in the system by transferring the call to the right department...

  • Will apple replace a broken iphone 5 lcd digitizer?

    will apple replace a broken iphone 5 screen/lcd digitizer for free?

    If you have AppleCare+ on it, you can file an accidental damage claim ($49, I think).  AppleCare+ allows two such claims.  But without AppleCare+, accidental damage is not covered under the basic one year warranty.

  • New replacment iPod BROKEN

    ok i had a problem with my 1st iPod which was it wasnt connecting to my pc what so ever it would rarely sync and i restore it but it still continued to stuff up so i ordered a replacment since its still under warranty.
    and within 3 weeks of having my warranty it is having the same problem i am so sick of this!!!
    i meanm i followed how ot add sonmgs and everything and it just stuffs up its so pathetic. im going to order a another one and i got a few questions
    do i need proof of purchase for my replacment?
    (the onli prrof i have is my first iPod's box and docket)
    this new replacment iPod sync's more then my first one but i cannot update any of the songs's in iTunes it say's it has copied abouit 400 songs and then i go into my iPod's about screen and it say's 4 songs only.
    and also song play back is horrible it skips and it takes about 5 minutes to load a normal mp3 song.
    so my point is can i ask for a replacment?
    System Specs
    Windows Xp sp2
    Usb 2.0
    1024mb of ram
    Nvdia GeForce 6600

    Request a 2nd replacement just as you did for the first one.

  • What would apple do if my ipod touch is broken and is still under warranty?

    What would apple do if my ipod touch is broken and is still under warranty?

    It depends on how it was broken. Apple are very strict when it comes to enforcing warrantys so unless the damage was a result of a manufacturing error then you have little chance of having your device replaced or serviced without having to pay a fee.
    The warranty states that Apple do not cover;
    damage resulting from accident - ie. accidentally dropping it
    liquid damage
    disassembly
    unauthorised service - ie. trying to fix the hardware yourself
    unauthorised modifications - ie. "jailbreaking"

  • Apple recently replaced my broken iPhone 5 with a new one. I backed up all my stuff in iCloud. When I set up the new phone I apparently used a back up from an earlier date. Now I am missing some of my stuff. How do I go back and use the most current I cln

    Apple recently replaced my broken iPhone 5 with a new one. I backed up the contents of my phone with iCloud.
    When setting up my new phone I used an iCloud back up from an earlier date. Now I am missing some of my most recent stuff. How
    Do I go back to use the proper iCloud back up to set up my new phone?

    Tap settings> general> reset> erase all content and settings...then you'll have a chance to setuo your phone again

  • Iphone 4s - New 2nd replacement

    Hello Everyone.
    After the 2nd replacement collected today, I connected it to my IMAC as recommended by the Orange Manager to restore my back-up, and then it froze in a cycle again after the "Choose a Network".  Going back to the Apple Icon.
    Booked an appointment at the Genius Bar on Sunday so fingers crossed.  Never happened to me before when I had the Iphone 4.

    It sounds like the restore finished.
    Try restting it: Hold the Sleep/Wake and Home buttons until the screen goes dark and the Apple logo appears
    If that does not help you will most likely need to restore it as a new device and not from a backup.
    Restoring iOS Software

  • How much to replace a broken screen

    How much to replace a broken screen

    Apple will not replace the screen, they will replace the whole device with exactly the same model. It is refurbished and at a minimum includes a new battery, possibly a new screen and rear shell. In the US, I believe the replacement cost is $249, but may vary depending on your model's capacity and whether it has 3G or not.

  • How much is a replacement phone if phone is still under warranty?

    how much is a replacement phone if phone is still under warranty?

    It is free if there is a manufacturing defect and you are still within your 1 year limited warranty.
    If it is accidental or liquid damage then you may be looking at a fee to get a replacement.
    If you have AppleCare+ then you can use one of your 2 incidents and get a service of $49 plus applicable tax.
    If you do not have AppleCare+ you would get a replacement as an Out of Warranty Service due to accidental damage. Now based on your country/region you could either get a replacement through postage or at an Apple Retail Store. Follow the link below for a pricing:
    http://www.apple.com/support/service/
    - select iphone
    - select your country
    - select warranty and service pricing
    Choose the last option and it will give you a price based on your country and iPhone. Remember the cost shown includes a postage fee so look below the prices and how much the postage fee is as this would not be included in the cost if the replacement was done at a store.
    Hope this helps

Maybe you are looking for