2nd Torch and it's doing wierd stuff again!!

So this is my 2nd Torch after sending in my first one because it kept randomly redialing and switching between applications.  They sent me a refurbished one and now this one is doing the same thing.  Last night it dialed my husbands cell phone 4 times while we were sleeping (it was in the basement so we never heard it).  None of the buttons seem to work, except the touch screen.  I've pulled the battery NUMEROUS times.  I've pulled it and put it back in right away as well as I've pulled it and left it for a few hours and it still does it.  In fact, when I put it back in right away, as soon as the security screen is done, it starts flashing between so many different things, it's nuts.  I've searched online and have found numerous people that are having the same issue with the 9800, but I can't find anywhere that has a fix for it.  I've gone to my service provider and complained because it'a a real hassle to send it in to be fixed only to have them send me back a refurbished one which, I can almost guarantee it will happen again.  I asked them to give me the 9810 at no cost and they said I had to call RIM, but to contact RIM via phone I have to pay for a ticket - which I'm not about to do.  I only just switched to Blackberry in August and I'm already starting to regret it.  PLEASE HELP ME FIX MY PHONE!!!!!

do you use a case with it?
try i with out it for a while
Does it happen when near big speakers or big power sources?
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