2nd vdsl modem installed today. now upload 0.6mb

so as title really
First modem overheated, india tell me either cab or exchange fault. Engineer comes out today and replaces modem with the line "were having to do alot of these".
check speeds
i get 35mb ish down and 0.6mb up
before it was 39/10. Engineer tells me to phone support for speed issues, which i have done, to be told, again by india that they have updated my speed it will be back to normal in 24 hours.
Speeds still sitting at the same now.
what should be the next step?

Tried speedtester.bt.com.
Now got 31074Kbps download. Max achievable has been revised down to 33877Kbps. This is still OK.
Upload on speedtester.bt.com amazingly came back as 8070Kbps.
Now going back to speedtest, getting 33Mbps and 8Mbps.
So, all is well again. Either needed to settle in again or speedtester did something....

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2nd vdsl modem installed today. now upload 0.6mb

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