3.0 upgrade problems...do I need to reinstall iTunes?

I purchased/downloaded the upgrade for my 1st generation Touch. During the install, XP launches the New Hardware Wizard and it prompts for the driver location. When it can't be located, XP says the hardware isn't installed properly. iTunes gives a 1604 error. I can't get it past this point on this pc.
I've connected to another pc, it sees the Touch fine and says it is in recovery mode and proceeds to restore it to factory defaults. I can then connect it to the original pc and sync it back to 2.1, and everthing is like it was.
When I try to do the upgrade again, the same thing happens as before.
I've seen suggestions to remove iTunes completely (I'm running version 8.2), and reinstalling. My concern with this is I have numerous extensive playlists for other Ipods, and have a thousand plus songs in my library checked for syncing with my Touch. I've seen where I can save the iTunes Music Library.XML file which I believe will save the playlists, but what about saving the checked songs.
Any help/thoughts are greatly appreciated.

OK -- I had the same issue. I spend over 10 phone hours with them to eventually figure out that there's a driver that didn't get properly handled for my upgrade (running Vista Ultimate 64). I ended up having to restore the phone (and upgrade it) on a different computer and then restoring the data back from the original computer. Oddly enough, everyone thought I was gonna lose my photos and notes -- but they stayed on the phone (it's a 2G, btw).
I'm assuming that you've uninstalled/installed iTunes and all its related components (Apple Mobile Device Driver, Bonjour, Apple Software Update, Quicktime) -- the real key is uninstalling the Apple Mobile Device Driver completely.
Try this:
Detach your phone and reboot the computer.
Open the device manager (run "devmgmr.msc") and keep it visible. Keep your eye on the "Universal Serial Bus controllers" section of the Device Manager.
When you plug in your iPhone (perhaps iPod too - haven't tried it), you'll see an Apple driver pop up for just a few seconds. You have to act quickly, but right-click on that driver and select "Uninstall" -- don't ask me why, but even reinstalling iTunes doesn't catch removing this driver.
Disconnect your iPhone, wait a few seconds then reconnect it. If you're running Vista Ultimate 64, you may still have a driver problem - "Driver not intended for this platform." That was the last step that allowed me to reconnect the iPhone and then restore it.
Good Luck!

Similar Messages

  • I have an imac that has the panther upgrade disk.  I need to reinstall the os, but cants because os 10.2 was preloaded on the computer.  All I have is the upgrade disk, which wont do!!  What do I do?!!

    I have an imac that has the panther upgrade disk.  I need to reinstall the os, but cant because os 10.2 was preloaded on the computer.  All I have is the upgrade disk, which wont do!!  What do I do?!!

    Why do you need to re-install? Try to fix the problem.
    I would assume a 10.2 full install would be fairly cheap on ebay.
    Robert

  • Do I need to reinstall itunes in order to upgrade my existing itunes to itunes 10.5

    Do I need to reinstall itunes in order to upgrade my existing itunes to itunes 10.5

    Sorry, but I don't understand the question. Upgrading to a new version of iTunes is in essence a reinstall, since it installs all the components of iTunes over the older version. Could you please phrase your question or explain your issue in more detail?
    Regards.

  • Have just upgraded iTunes to the latest version 11.1.4 and now my girls ipods will not sync with iTunes on the computer.  Worked perfectly fine before this upgrade. We don't have Wiifii. Do I need to reinstall iTunes to an earlier version? Please help

    Have just installed latest iTunes version 11.1.4 and now my girls ipod touch gen 4 won't sync with computer.  Do I need to reinstall iTunes? We do not have WiiFii. Please help - thanks

    I have windows 8, I'm not sure if that has anything to do with anything, but i figured maybe 11.1.4 just doesn't like 8. soooo.. i went onto my computer settings and uninstalled anything and everything made my apple and then reinstalled itunes 11.1.3 and it now reads my ipod nano happy day thanks apple for making something that you can't help me with at all

  • ITunes was not installed properly.  If you wish to import or burn CDs you need to reinstall iTunes

    With Windows 7 I have completely deleted anything that was associated with Apple, Help, Support, you name it.  It was verified nothing Apple.  Reboot took place.  I reinstalled iTunes per instructions and once again I got the following:
    iTunes was not properlyinstalled.  If you wish to import or burn CDs you need to reinstall iTunes.
    Oviously something is amiss.

    Having finally found a post to the same situation, I ran diagnostics and believe I have the same problem as this post.  Here is the diagnostic report:
    Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)    
    Hewlett-Packard HP EliteBook 8460p
    iTunes 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver Not Available
    CD Driver DLL Not Available
    Apple Mobile Device 5.2.0.6
    and so on...

  • Need to Reinstall iTunes every day

    I buy a lot of TV episodes on iTunes. However, every time I try to play one, if it's the first time I've played an episode that day (I shut down at night), the video screen pauses for a moment, turns green, and then displays an error stating that the application needs to close. I need to completely uninstall, and reinstall iTunes to get it to work. But then I turn off my computer for the night, and the next day it's the same thing. Needless to say, I'm getting tired of it.
    I have re-downloaded the installer, and I have disabled anti-virus software, neither of which did any good. No other programs have any problems whatsoever, so it's not hardware related.
    Has anyone encountered a problem like this in the past? Does anyone know what could be causing it?
    I'm using Windows Vista x64. (I've tried both the 32- and 64-bit versions of iTunes.)

    I never had problems with iTunes before installing the Windows Explorer 8.
    Afterwards, several problems have appeared, and as far as iTunes is concerned I need to reinstall iTunes every times my computer is newly booted up.
    I think Explorer 8 is the culpritt.
    Did anyone solve this problem ?

  • Need to reinstall Itunes to import from CD??

    After installing latest v ITunes it looks to install ok. However when launching I get shown in order to import from CD I need to reinstall ITunes. I have tried several times, tried the hints on the Apple website but none of them work....
    Any ideas it's now driving me nuts???

    As you've found out, since you've got a Canadian credit card you need to be in Canada and use the Canadian iTunes store.
    iTunes itself is global, it's the country that you've got selected on the bottom of the store page that is the problem - click on the USA flag at the bottom and then chose Canada instead.

  • When openning itunes, I get a message saying I need to reinstall itunes if I want to burn cds. I already tried removing and installing lates itunes version but does not help. Does anybody know anything about fixing this issue?

    I cannot burn cds from itunes. Every time I open itunes i get a message indicating i need to reinstall itunes. I have already done so but it's not working. I still cant burn cds. Does anybody know how i can fix this? My windows media player burns cds just fine.

    I am having this same issue with Windows XP. The exact message that I get everytime that I open iTunes is :
    The registry settings used by the iTunes drivers forimporting and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes. I have deleted and reinstalled iTunes three times. I also have a problem with iTunes randomly opening itself.

  • I had an error that said I need to reinstall Itunes. I uninstalled and attempted to reinstall, but now I'm getting a pop up that says Service Apple mobile device failed to start. verify that you have sufficient privledges to start system services. Help!?!

    I had an error that said I need to reinstall Itunes.  I uninstalled and attempted to reinstall and got a pop up "Serivce Apple Mobile Device failed to start. verify that you have sufficient privledges to start system services. Help!?!?

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Hi, I need to re-format my hard drive, as it has a virus, so will lose all my data including itunes. I therefore need to reinstall itunes - but if I do this will I lose all the music that I have bought? How do I reinstall music to the new itunes?

    Hi, I need to re-format my hard drive, as it has a virus and is corrupted- so I will lose all my data including my itunes software. I guess I will need to reinstall itunes again - but if I do this will, I lose all the music that I have bought or imported into my library? How do I reinstall my library/playlists to the new itunes?
    Thanks

    Make a backup of your media and other important files.
    Just to be safe, make a backup of your entire iTunes directory.
    Restore computer or do whatever it is you need to do.
    Restore your media and other important documents.
    Install iTunes.
    Try using search next time... this gets asked way too frequently.

  • TS1717 I need to reinstall itunes as I have a message saying that this copy of itunes is corrupted or not installed correctly. Is there a link to reinstall without losing all my music stored? Thanks.

    I need to reinstall itunes as I have a message saying that this copy of itunes is corrupted or not installed correctly. Is there a link to reinstall without losing all my music stored? Thanks.

    Just reinstall iTunes. I done the same thing without losing my iTunes library.
    BUT if you did lose your music follow through these:
    Downloading past purchases from App Store, iBookstore, and iTunes Store.
    How to use your iPod to move your music to a new computer
    In the near future, check through these (if nessessary):
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

  • ITunes is not installed properly. If you wish to import or burn CDs you need to reinstall iTunes .

    I have installed iTunes on my new Windows 8 laptop and I get the "iTunes is not installed properly.  If you wish to Import or burn CDs you need to reinstall  iTunes." 
    I have worked with Dell technicians and we have re-installed iTunes numerous times.  We modified the Registry by adding the Upper Filters key and we removed the CD player in Device Manager and allowed it to be automatically reinstalled by the computer.  All of this failed.
    Please help!

    Hello ,
    Thanks for using Apple Support Communities.
    I understand you've already uninstalled iTunes previously to troubleshoot this issue but make sure to follow the steps in the following article to remove iTunes and all of its components in the specific order listed.
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/ht1923
    If the issue persists, continue troubleshooting with the following article.
    iTunes for Windows: Troubleshooting CD issues caused by device filters
    http://support.apple.com/kb/TS2372
    Take care,
    Alex H.

  • HT1349 I tried to install an itunes update yesterday on my Dell Laptop.  I kept getting an error message.  Now it says I need to reinstall itunes on my computer.  Will I lose all of my music and how do I go about doing this?

    I tried to install an itunes update yesterday on my Dell Laptop.  I kept getting an error message.  Now I cannot access itunes and it says I need to reinstall itunes.  Will I lose all of my music?

    Installing, and uninstalling, applications never touches or removes the data.
    Clean out and uninstall all the apple programs and software thru Programs and manually.
    Might want to use Revo and CCleaner
    I always use manual standalone installers (and keep a couple backup versions)
    itunes 10.5 may affect iTunes media playlists, not sure, depends on what you have.
    A search of these forums will show some threads.
    I'd clean up vista, you need SP2 or later, and specific error message?
    I wonder as you arenot the first with a dell if maybe the OS or included software.
    Security programs like Norton and older versions of Kaspersky have been implicated.
    Also settings in IE that affect pop-ups and plug-ins.

  • HT1926 When I open itunes, this message keep popping up, "itunes was not properly installed. If you wish to import or burn CDs you need to reinstall itunes".

    When I open itunes, this message keeps popping up, "itunes was not properly installed.  If you wish to import or burn CDs you need to reinstall itunes."

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • TS3299 iTunes was not properly installed.  If you wish to import or burn CDs you need to reinstall iTunes

    I've installed iTunes 10.6 on my Windows 7 machine.  Everytime I start it I get this message:  iTunes was not properly installed.  If you wish to import or burn CDs you need to reinstall iTunes.
    Reinstalling iTunes made no difference.
    So I found this article http://support.apple.com/kb/TS3299  and updated the registry like it said and it still didn't work but it also had the effect of making my CD drive no longer work for anything, including playing movies.   Before following those instructions I could read and write cds using Windows Media player.  Fortunately, I had backed up my registry leaf and restored it.
    So I've been trying to figure out how to burn a cd from iTunes for close to two months now with no luck.  Does anybody know how to get rid of the above error message?
    Thank you!
    David

    Hi B Noir,
    I ran the diagnostics and here are the results:
      Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
    Compaq-Presario FQ582AA-ABA SR5710F
    iTunes 10.6.3.25
    QuickTime not available
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver Not Available
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00D0ACBC02C48EA0
    Current user is not an administrator.
    The current local date and time is 2012-07-03 17:21:27.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA , NVIDIA GeForce 6150SE nForce 430
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.3.25 is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    No drivers in UpperFilters.
    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
    Also, I am attaching an image of  my driver details:
    David

  • HT1923 I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit. I keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinst

    I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?

    I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?

Maybe you are looking for

  • Can you sort a multi value field in descending order on a BC?

    Hi We have a date field which is a multivalue field on our Enrolment BC. The field comes from our Attendance BC. The Enrolment BC has a one to many relationship with an Attendance BC. We would like to sort this date in descending order for use on the

  • Front Row won't play playlist

    I've worked with Apple Technicians on 3 different occasions and we have done everything to try and fix this problem. I have 2 iMacs ICD that you can't play playlists on iTunes using Front Row. We've re-loaded the music, re-loaded iTunes from scratch,

  • Premiere CC 7.1 Update is not showing up

    Hey, Is anyone seeing the update to 7.1 showing up? It says on the Adobe blog that it is being released today, but I don't see it: http://blogs.adobe.com/creativelayer/brilliant-visuals-fluid-workflows-over-150-new-pro-vi deo-features-coming-to-creat

  • Can't get Manual Print to Stick

    I can't get the "Print all pages from: Tray 1 (Manual)" to stick in the print dialog. I change it on the screen then under presets go to 'Save' and give it a name. Next time I try to print using this saved name, the Paper Feed option has defaulted ba

  • Upgraded to Firefox 4 browser from 3.7 ..and had problems. Removed it and went back to 3.7. I have Windows XP!

    I upgraded to Mozilla Firefox 4 from 3.7. I have Windows XP on my computer, and I had all kinds of problems. I had to remove 4.0 and reinstall 3.7. Will there be improvements made so I can eventually upgrade? Geo Grodesky