3.1.3 won't install, though 3.0 is on system

A3.0 is on my MacBook Pro, but 3.1.3 installer won't install, saying it requires 3.0. ?? Anyone had similar problems?

That was the problem. It was called "Aperture 3".
Many thanks.

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Dreamweaver cs6 installation won't install on windows 7 64 bit system

I'm trying to install dreamweavr cs6. It downloads using the adobe download assistant but after it initializes the intstallation nothing installs. What do I do?

run the cleaner: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
then trying re-installing.

Rescue and Recovery 4.5 won't install to Win 7 64 bit system

When installing Rescue and Recovery 4.5 to my ThinkPad E431, this message appears: "There is not enough free space on your computer to install or upgrade the Rescue and Recovery environment." This is a Windows 7 64 bit system, It has 7.5 Gb useable ram, 370Gb free space on the C partition of the drive, 7.75 Gb virual memory. What am I missing?

run the cleaner: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
then trying re-installing.

LR 4 won't install on Mac Book Pro

LR 4 won't install on Mac Book Pro. System requirements have been met. Installer "fails" contact software maker

Mac OS XLion 10.7.5
LR 4.0
Message reads "The installation failed" The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
I just installed Photoshop CS6 with no issues.
Thanks,
CC

24" iMac won't install any 'large' Apple software updates from the internet

I am having a serious issue with my iMac and neither the people on the phone at Apple Care or the 'Geniuses' at the Genius Bar have been able to assist. So, maybe someone here can:
First - here is the background information about what happened and what I've done:
A few weeks ago when the new iTunes 10 came out I went to upgrade. The upgrade failed it said. So, I thought perhaps Apple was having issues with the new software or something. So, I thought - Ok, I'll give it a day or two.
I come back and try again from Apple.com - no luck. Hmmmm - well, I just happened to see my 'software update' icon pop up and there was iTunes. I thought "Great! Now I'm sure it'll install!" No luck.
So, I think - well, perhaps I've done something to corrupt my profile. So, I create a new profile and try again. No dice.
So now I'm really confused and figure - ok, let me try a partition and I'll try again. Still nothing.
Finally I figure - ok, something is wrong here. So, since nothing is working I backup my music and important files and wipe out the hard drive and start over. No luck. And, in fact - since I had gone back to 10.5.4 or whatever - software updates needed to install to get me back to 10.5.5. Those wouldn't install through software updates OR when downloaded from Apple.com - Smaller downloads like, flash, java, firefox, etc - all download and install without issue.
I decided to engage "Apple Care" and they call me at the time I specified and we begin to do some tests on the hardware and everything came back ok. We tried from Apple.com and software updates again - still won't install the software. Keeps coming back with "Software installation failed" something about the package installer was corrupted during downloading.
The guy at Apple care thinks perhaps its my network corrupting something. This begins to make a little sense and I think, maybe he's right. My wireless router isn't that great so, maybe I'll just go replace it. However, while I'm checking out I begin to think that maybe its NOT my wireless router - because I do have 2 other computers in my house who haven't had issues downloading anything. So, this is unlikely. But, I didn't like the wireless router anyway - so I went ahead with the purchase.
I get it home - set it up and try again. STILL not working. So, I make an Appointment at the "Genius Bar". I take it in - show them the screen shots of the errors and we get started. They try to do the install of either iTunes or the combo update on THEIR network - still won't work. The genius thinks I have a bad HD and takes the computer for 2 days to look at it.
I finally get to go pick it up - excited that I'll have my iMac (which I use for work) back and functioning again. I go pick it up and they decided that it wasn't my hard drive - but likely my RAM. They couldn't prove it was the RAM but figured since I bought the RAM after I bought the iMac that this must be the issue (even though it was up to exact Apple standards and was from Crucial). So, I think - well, while I have a blank slate I'll go ahead and install Snow Leopard. So, I pick up Snow Leopard and get new RAM too and go home to install.
I get the computer home, put the new RAM in, install snow leopard and get ready to work! After snow leopard install is done - it has some new updates it needs to install. And the update FAILS to install again. Oh, and they never replaced the HD.
So, I call Apple Care again - they have no clue. They suggest making an Apple Genius Bar appointment. So, I take it in again. They run diagnostics on it from their 'Triage' external hard drive and everything checks out. He says its probably the hard drive (same conclusion they came to the first time) and said that they would replace it.
I get the computer back - take it home. Everything is up to date. All the software updates were back in place including iTunes 10. However, I still want to test and see if I can download iTunes and/or do updates. So, I uninstall iTunes and download it again. Same problem. STILL won't install any large software downloads. But, again - Smaller downloads like, flash, java, firefox, etc - all download and install without issue. Just no core Apple updates or things like iTunes will download and install on my iMac.
I then took it to a friends house - set it up on his network - same issue.
So to sum up:
I have re-imaged the hard drive several times
I have replaced the ram
I have replaced my networking hardware (even though other machines on the network have no issues)
I have taken it in twice to the Genius Bar and they still haven't fixed it
The Problem followed the machine and exhibited the same issues in store as it did in my home (so we know the problems stays with the machine)
I have tried it on yet a 3rd network and the issue still exists
The people at the Genius Bar told me that If I still have issues then its with my network - even though its been proven it wasn't.
Its only larger downloads like Combo Updates and iTunes that won't install.
Any ideas? Sorry for the long post but its been quite an ordeal.

Yes, I have tried the updates directly from the Apple website and a different issue occurs. When I do that I get various different errors - the most common saying 'Codec overrun'. This has happened both before and after complete software OS reinstalls (Completely wiping the HD clean).
I did a video of my issue on my iPhone. I had to cut it and compress it to get it off my phone without syncing (because I can't sync it since I can't get iTunes installed now). So, its about a minute long if anyone wants to see it:
http://www.youtube.com/watch?v=8leWwEoIeXI
And yes, we tried to repair permissions a couple times but didn't seem to have any effect on whether it would install these updates. Again, it's NOT all software downloads/installs. It seems to be limited to LARGER pieces of software. Example: Firefox, Flash, Java and Silverlight have all downloaded and installed without error on my iMac. Apple combo updates and iTunes won't install at all.

Windows 8 Won't Install over 29 Updates

I have an ASUS laptop and about 3 months ago it got some updates that it won't install. It downloads and says it installs them, and when I go to restart the computer it gets halfway done and says "failure to configure updates, reverting changes."
I have literally tried everything. My computer has found corrupted files and it cannot fix them. Maybe I should start there? Not sure what to do though! HELP!

Hi,
Apologize for the late reply.
2014-06-02 16:46:50:989 4660 1e84 Handler FATAL: CBS called Error with 0x800705b9,
2014-06-02 16:46:50:991 4660 1a50 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x800705b9
2014-06-02 16:08:41:654 1016 19c4 DnldMgr WARNING: CheckIfDirExists returned error 0x80070002.
2014-06-02 16:09:04:016 1016 1e54 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
2014-06-02 16:08:32:776 1016 10c8 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070490
What is the situation by now?
The Windowsupdate.log shows error 0x80070490, 0x800705b9, which means some of the windows components are corrupted.
Windows Update error 0x80070490
Fix Windows corruption errors by using the DISM or System Update Readiness tool
ADD infor: Windows Update error "0x80070002" or "0x80070003"
As DISM tool we have already tried, please take a look for the other methods mentioned in the KB aritcle I posted earlier.:
"Failure configuring Windows updates. Reverting changes. Do not turn off your computer" error when you try to install Windows updates
Best regards
Michael Shao
TechNet Community Support

ITunes won't install on my computer, Windows 7 64 bit.

The computer is current on Windows update. I originally had iTunes installed and it worked fine, but would absolutely NOT update-- it would download the first 25.50 MB, then never finish downloading the rest of it, time out, and give me an error message. I just got an iPhone 5, so I can't connect my iPhone to my computer anyway, because it requires iTunes 10.7 to work.
After restarting and trying a variety of fixes to see if I could get it to work, I decided to uninstall iTunes AND ALL OTHER APPLE PRODUCTS, just to be safe, ran a complete hard drive check on both my main and secondary hard drives to make sure there were no errors, and try installing it again from scratch.
But now, the installer will download, but it won't install anything. If I double-click, or right click and hit Run as Administrator, it pulls up a dialog box briefly, then closes out. It will not run. It does not give an error, it just pops up a dialog box then closes without telling me anything. At all. I've deleted it, redownloaded it, restarted, verified that my computer is up to date at least 5 times, and it never, ever, works.
I just ran across another suggested fix that suggested I extract the files and try installing the individual components separately. When I tried doing that, I got this error message:
! C:\Users\Chloe\Downloads\iTunes64Setup.exe: The archive is corrupt
So. What the **** is going on? I am downloading directly from Apple. If I could download the entire ~300+ MB file directly to see if it would work, I would, but I can't find it anywhere. I am really frustrated with how much time this has taken. Otherwise, my computer runs fine.
I've downloaded iTunes on Mozilla Firefox and Google Chrome, I also tried deleting all cookies and temporary internet files in between installations. I've tried a lot of stuff. This is driving me absolutely bonkers.
Thanks for any help you've got.
I'd be happy to share any other computer information that might be pertinent, just ask.

Hi sahgin,
The issue eventually resolved itself, I still don't really know why. I kept up with Windows update, and attempted downloading iTunes again from the Apple website, and it just... worked. It now works fine. I don't know why it took approximately 4 months to work, though.
I'm sorry I don't have any more helpful information. Posting here was my last resort, and clearly Apple never bothered to reply.

HP LaserJet M1005 MFP and Windows 7 - Won't Install

I have just acquired an HP Notebook which connects well to an old HP LaserJet 6L as a local printer, but it won't connect to the HP LaserJet M1005 MFP. It does not find drivers when it searches on the net, and the drivers won't install from the CD which came with the printer either - it just hangs after a while.
I read some posts from other people who also have related problems. Can anybody help please?

The Windows 7 32-bit Print/Scan driver software can be found here <http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1839459&...>.
The Windows 7 64-bit Print/Scan driver software can be found here <http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1839459&...>
You are correct though, the installer on the CD does not support Windows 7 and there are no driver in Windows 7 or in Windows Update for this product. Hope this helps.

Latest Firefox (23.0.1) won't install

Firefox crashed (not uncommon) so I went through the restart routine.
It decided to install the latest version, got as far as "Checking Compatibility of Add Ons" and sat with the 'scanning green bar' sliding happily grpm end to end.
After 6 hours I gave up, did a CTRL-Alt-Del and it said it wasn't responding when I tried to close it.
tried several times, all with the same result.
I Googled "Firefox won't install" and ended up deleting the Firefox folder in Program files (there go my add ons and everything else), manually downloaded, manually started the install...
Exactly the same result...!!!
Win XP, SP3, Fujitsu Siemens Esprimo 3000
Troubleshooting Information doesn't work as I'm having to use Chrome...

I'm getting very confused (but I'm in my 60s and am not a techie, so maybe it's to be expected...
I can't "Cancel the operation of checking the plugins" as the CANCEL button does nothing. The only way I can do that is with Windows Program Manager, where it tells me that it's "Not Responding" so I "End Task" and finally it shuts down.
If I then run the Profile Manager, absolutely nothing happens...
"If the Profile Manager window does not open, Firefox may have been running in the background, even though it was not visible. Close all instances of Firefox or restart the computer and then try again."
As far as I can see, at this point in the proceedings, Firefox isn't running - it's not showing anywhere and I have no idea how to find it if it is 'in the background'.
I'd really like to retain the Bookmarks and Passwords, and probably some other things I don't understand, if I can (it's an old age/memory problem - all the important birthdays were in ReminderFox for example), so I have created a backup copy of the profiles folder on a memory stick in hope...
Within Application Data\Mozilla\Firefox\Profiles\uxbwtgou.default, there are five extensions files - extensions.ini, extensions.log, extensions.rdf, extensions.sqlite and extensions.sqlite-journal...
Do I delete all of these?
Thanks

Adobe acrobat 8 won't install with Indesign and Dreamweaver CS4

I have a client who I had to build a new computer for which is Windows XP Pro. On her original machine I had AA8, InDesign CS4, DreamWeaver CS4, Contribute CS5, Adobe Reader 9.3 and Adobe Photoshop 6. I have tried puting AA8 on the new machine that has all of the above on it and I get a response that I have a newer version of AA and it won't install. I don't have any AA on this machine so I'm not sure what to do. She says she can't edit PDFs or combine them and that she can't create a PDF ind Word and Xcel and edit them. Should I tell her to upgrade to AA9 so that it is compatible to the CS4/5 products?
Thanks,
Lgarn

Thank you Bill for replying.
I have been able to install the disc but it tells me that I have to activate it with a time limit of 30 days and counting. Activation fails each time I've tried. As I'm nearing the end of the time limit I decided to contact Adobe for advice. They gave me a download package and new serial number but it's only suitable for OS XP and Windows 2000 so I'm unable to download it. I was told by the advisor if I still had problems to use the forum as a means of support so that's why I'm talking to people here.
I have uninstalled Adobe Acrobate Pro 7, so I might try reinstalling the disc to see if it gives me another 30 days grace, that, at least, would be a way around it.
I'll now follow the link you've given me. Though I do suspect I'm in a bit of a cul de sac.

Hf901-00001 won't install at all on some instances.

Hi,
We have multiple servers with CF 9.0.1 installed, all with the multiple servers configuration and all with multiple instances.
Yesterday I started patching to hf901-00001 (http://kb2.adobe.com/cps/890/cpsid_89094.html). It worked properly on 30 some instances over 4 servers but for a few instances on one server it just won't install.
The server in question has 7 instances + 1 main cfusion instance. The patching worked fine for 4 of them, but with the others it blew up the CF admin and I had to restore my CFIDE from a backup.
Right now I am trying to get cfusion up-to-date here's what I see.
Server Product: ColdFusion
Version: 9,0,1,274733
Edition: Enterprise
Serial Number ******
Operating System: Windows 2003 OS Version 5.2
Adobe Driver Version: 4.0 (Build 0005)
JVM Details Java Version: 1.6.0_17
Java Vendor: Sun Microsystems Inc.
When I try to update with the hf901-00001.jar file, everything seems to work as it should. I get the "For the hotfix to get applied, you must restart the ColdFusion Service." so I restart Macromedia JRun CFusion Server and it starts up fine.
However when I go back to the CFAdmin I still see
Version 9,0,1,274733.
I don't see Update Level /C:/JRun4/servers/CF_Academic2a/cfusion.ear/cfusion.war/WEB-INF/cfusion/lib/updates/hf901 -00001.jar
So I assume that patch isn't going through. If I look in C:\JRun4\servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\updates\ I can see the hf901-00001.jar files though. At this point if I proceed with the rest of the patching (Copying CFIDE, WEB-INF, etc) the CFAdmin starts throwing error --- class def not found on some critical CF parts.
As anyone else had issue with this patch or have any suggestion as what to try next? Any pointers would be greatly appreciated.

Charlie,
Thanks for the reply, ok going to double check everything point by point. Going to use my main cfusion instance for my testing.
Before patching:
My CFIDE is mapped to C:\inetpub\wwwroot\CFIDE (from the mapping section)
C:\JRun4\servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\updates has only one file empty.txt
ColdFusion version is 9,0,1,27473 from the CF administrator information section.
Version confirmed by dumping server.coldfusion.productversion (9,0,1,27473)
Patching process:
Using hf901-00001.jar from update (http://kb2.adobe.com/cps/890/cpsid_89094.html#main_ColdFusion_9_0_1)
Successful, I get "For the hotfix to get applied, you must restart the ColdFusion Service"
Restarting "Macromedia JRun CFusion Server"
C:\JRun4\servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\updates\ now has 2 files, empty.txt and hf901-00001.jar
Checking log for the restart in C:\JRun4\logs\cfusion-out.log, everything start up as it should but there's an error. No details though, see dump below.
Starting Macromedia JRun 4.0 (Build 108858), cfusion server
02/25 09:18:42 info JRun Naming Service listening on *:2904
02/25 09:18:43 info No JDBC data sources have been configured for this server (see jrun-resources.xml)
02/25 09:18:43 info JRun Web Server listening on *:8300
02/25 09:18:43 info JRun Proxy Server listening on *:51020
02/25 09:18:43 info Deploying enterprise application "cfusion-ear" from: file:/C:/JRun4/servers/cfusion/cfusion-ear/
02/25 09:18:43 info Deploying web application "Adobe ColdFusion 9" from: file:/C:/JRun4/servers/cfusion/cfusion-ear/
Ignoring invalid file in updates directory: hf901-00001.jar
02/25 09:18:45 INFO License Service: Flex 1.5 CF Edition enabled
02/25 09:18:45 INFO Starting Flex 1.5 CF Edition
02/25 09:18:45 user FusionReactor: FusionReactor Rev. 3.5.0, Build: FusionReactor.74.14844
02/25 09:18:45 user FusionReactor: Initializing configuration
At this point if I continue with the manual steps and copy the file in CFIDE and WEB-INF it break the instance and I can't access it without restoring from a backup. (ClassDefNotFound errors). So the jar isn't being applied for some reason, the log is quiet as to why it's rejecting the file or think it's invalid. It's the same file used to patch the other instances. I suspected a corrupted jar and redownloaded it, same result for those 4 instances only after I patched another production server, our development, acceptance and lab servers the same way.
One thing that I noticed, the one that did patch correctly have chf9000001.jar in their /lib/updates directory which is hotfix1 for CF 9.0.0. I am under CF 9.0.1 so it shouldn't be required right? Not sure why it's missing from the cfusion instance.
I tried copying chf9000001.jar and restarted and it shows up as my update level in CFAdmin. I still get the invalid file error for hf901-00001.jar though.
I never installed Cumulative Hotfix 1 (CHF1) for ColdFusion 9.0.1 (http://kb2.adobe.com/cps/862/cpsid_86263.html) as Adobe only recommend it if you experience one or more of the issue listed.
Other points I checked following your post:
1) neo-runtime.xml does have <var name='/CFIDE'><string>C:\inetpub\wwwroot\CFIDE</string></var> so as far as I can tell I am using the correct /CFIDE
2) You say "Or are you using the external web server (IIS or Apache)? If trying one, what happens if you try the other?"
I am using IIS default website to access it (it's currently bound to port 8080). How do I try the other? In JRun Launcher I see my Web port as 8300 for cfusion but if I go to http://localhost:8300/ I get a blank site (it just shows Index of /)
The only thing I have to go on is that the jar isn't loaded as per the log, but there is no error or anything so I am kind of at a lost as to what I can try next.

10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart

10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart. Anyone can help

Ok will check, as of right now I have 82.57gb free, that's plenty of space will check the disk though using disk utility. Also I am now downloading the update from the apple website instead of going through software update

Logic Pro X additional content will download but won't install

Hi,
I have Logic Pro X (10.0.1) installed on my 2012 Macbook Pro i7 2.6Ghz 8Gb Ram. I am able download the addition content but now just hangs & it has only installed the producer patches, surrond reverbs, garage band 11 sounds & instruments & the jam packs which I believe were there from my Logic Pro 9.
I have read support forum threads where peiople have downloaded it in smaller sections 1 or 2GB at a time with success, I have tried this & in smaller sections with no success.....it just still hangs saying "installing Orchestra" or whatever section I'm trying to install.
Can anyone help?
I went through **** to install the program itself as the initial installion just hung too on the "Essential Sounds and Instruments for Logic Pro & Mainstage", I finally installed after getting the content download link from a support thread.
Apple support is s***, I emailed about them about the download (after spending my £139.99) only to wait 24 hours for them to say delete it & try again (like we wouldn't have though of & done that already). After repling to say that & waiting another 24 hours they said here is an email address to our Tech support or a premium number to call WFT!!!!
Now the additional content won't install, between my Macbook Pro & Logic Pro X the money I've spent - Apple are taking the ****.
Please can some one help?
Thanks

Install on my Core2Duo 17" MacBook Pro went flawlessly, but install on my 8 Core Mac Pro suffered this problem. Many thanks for the solution Don, it worked for me ;-)
I am trying hard to supress an ironic chuckle though, reading other posts in this thread .... suggesting that people should call Apple Tech Support and expressing incredulity that people weren't doing this as their first option.
Well I can say say that after several calls to Apple Tech Support, amounting to several hours on the phone, and well over an hour on the phone with them today, I was informed that this problem is a known bug, and that Apple are working on a solution. They couldn't tell me what the bug is, what machines are affected, or what else might trigger it, or when a bug release might be due.
Their troubleshooting steps basically involved various reboots, repairing disc permissions, reseting the user home directory via terminal, booting up in recovery mode (but not safe mode as per this solution) trashing various preferences files, and, as a final step, uninstalling and reinstalling from scratch.
Only when all that failed was I told that there is a known bug that Apple are working on.
I came here to see what the community was saying, as the Tech Support guy did say there was likely to be some info on the forums. Lo and behold, a solution is posted and it works.
Why are Apple's Tech Support (in the UK at least) not aware of this?
Oh well, at least I'm up and running on my Mac Pro now.
Thanks again Don,
Cheers,
Nigel

P6N Diamond - Vista/XP won't install.

I have Vista Home Premium x64 and I went to install for testing before I registered it. I then see I can install any version of Vista, so I decide to try Vista Ultimate to see how different it is from Home Premium. Anyway, the trial period for Ultimate expired and I can't seem to install Winodws at all now, not even XP. Vista just sits at the device screen and shows no drives at all and I try to load drivers and still nothing. I even tried turning on RAID with no help. I have used the drivers from MSI's website as well as nvidia's and nothing.
When I try XP though, it BSOD and locks up completely just as it goes into the first page of installation after setup has loaded drivers and such. I ran chkdsk /f and reset BIOS and nothing helps. I can still log into my expired Vista install just fine and vista see it there and all is fine in the BIOS as well. I even grabbed another HD with same issues.
I find it very strange Windows boots up on the drive, but won't install to it?
I just looked at MSI's website and 3.1 is still the current BIOS. Did MSI completely dumps this board? It's been almost a full year since the last BIOS was released and nvidia has released several fixes to the BIOS since, so I know there are available patches to install. I sure hope they plan to provide support for this flagship motherboard when it was released, I mean they provided like 3-4 months of support and then dump it?
Thanks for any help on getting this drive to work on Windows.
-=Mark=-
ps. I just finished installing ubuntu on it with no problems at all.

Quote
Code: [Select]
format c: at the DOS prompt
Yeah just re-install it from scratch, it would be easier.
Quote
Anyway, the trial period for Ultimate expired and I can't seem to install Winodws at all now, not even XP. Vista just sits at the device screen and shows no drives at all and I try to load drivers and still nothing.
I find it very strange Windows boots up on the drive, but won't install to it?
Gee, maybe another of M$'s tricks. They want you to buy the full version of Vista Ultimate?

Zen Xtra fails PlaysForSure Firmware update - Now it won't install a firmw

Zen Xtra 40 - Was upgrading from .30 firmware to 2.0.03 to support WMP and VistaFirmware Upgrade to Failed to Complete
Downloaded and ran PlaysForSure Firmware 2.0.03
It identified my Zen Xtra and started the upgrade, Zen Xtra rebooted and just sat there. 2 hours later I disconnected Zen Xtra and its in Recovery Menu. Reboot says Firmware Problem and goes to the recovery menu again.
If I plug it back into my system it says it found a 20mb 'Portable Device' MTP and lets me open the device but nothing is on the 20mb partition.
If I run PlaysForSure Firmware 2.0.03 again it says I must plug in the device, even though its definitely plugged in and recognized as an MTP device.
Seems like the PlaysForSure Firmware 2.0.03 isn't designed to identify the device after a partial upgrade? Tried older .30 Firmware install program, it can't identify the device either. Device shows up in Device Manager as Nomad Jukebox Zen Xtra using a Microsoft Driver.
I've installed the latest JB3MV2_PCWDRV_US_2_0_00.exe drivers and it does not help. Device still detects as a Nomad Jukebox Zen Xtra. If I uninstall Windows Media Player it won't install any drivers and won't accept the PCW Driver either.
Where can I get a firmware updater that will function when my Zen Xtra wants to be an MTP device?I tried another computer with WM9, just PCWDRV 2.0 drivers, and it will not detect and install the drivers when I plug the device in. Says it can't find suiteable drivers for this device.
Tried Cleanup, Reload OS, Reboot.
Boot v.4 and HW v0.0. Any ideas?

Wow after searching hundreds of documents on this forum I got my firmware updated
!!! I took my notebook, which I had recently upgraded from WMP9 to WMP after I could not get it to recognize and upgrade my Zen. I uninstalled WMPI uninstalled WMP RuntimeRebootedI went to Microsoft and get WMP0 specificallyInstalled it and closed itI ran the ZenXtraPS4Audible_PCFW_LB_2_0_03.exeOn the Zen I selected Reload OS, I click to have it reload OS, while it was doing that I plugged it into the notebook. The Firmware Tool Detected the Device again!!Current version 2.0.03Upgrade will be 2.0.03I click Upgrade!?It upgraded this time!!?The bummer is ALL MY MUSIC is wiped off my device. I didn't format it, but I guess the upgrade does it for you. Which means I just lost hundreds of dollars worth of songs since WMP doesn't have a license transfer and all my music was on the ZEN. So even though I have the files on my computer, they won't play because I don't have the license any longer.

3.1.3 won't install, though 3.0 is on system

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