3 letter email address no longer valid??

I have been unable to get my email address back ever since my latest BB device upgrade to a Bold 9900. I wanted to switch my bb email address which is [email protected] (note that those x's represent 3 letters.) When I called my carrier to ask them to connect that email address to my current PIN they said they are unable to do so, as they are getting error messages that emails must have a minimum of 4 characters, and that I must take my concerns to blackberry support. Talk about passing the buck, but I guess I will give it a try. Is there anyway I can get my email back or is it history?
Thanks!

Hey galleon,
Welcome to the BlackBerry Support Community Forums.
Can you send me a private message with the email address you want and the PIN number so I can investigate?
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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