3 Missed broadband appointments and counting!!

Hi,
  I'm hoping someone can help me out, advise me, or just listen to me rant for a few minutes.  I ordered BT infinity 2 and a BT phone line at the begining of November and was given an instalation date of the 18th.  A couple of days before I recieve a SMS text regarding the appointment, so I ring BT and I'm told they can't install the broadband on the 18th but couldn't tell me why until the 19th when someone would call me back, the lady did make a vague reference to the word 'port' which is all I was told.  The 18th comes around and an engineer turns up and installs the phone line, no issues.
On the 19th I'm called and told they don't like to install the broadband until they know the newly installed phone line is working, which although annoying concidering they made the appointments, is understandable.  I am then told they have to cancel the order and start a new one, which the lady does, she tells me theres no problem, nothing to worry about even tells me they will sort me out with compensation once the broadband is installed.
The new install date was the 2nd of December which was another 2 weeks but I was ok with that, plus it gave me time to arrange the day off work.  A couple of days later I recieve a SMS txt telling me someone was going to call me 2 days later regarding my order.  The 2 days pass and I call BT and I'm told the date has been changed to the 5th, it's no problem, nothing to worry about.
By now I've put my holiday in at work, so now my wife has to book a day off for the 5th.  Today (26th Nov) I have recieved an SMS text regarding 'The delay in activation of your services', someone will call me in 2 days to discuss this.  I rang BT on the number given in the text and spoke to a guy, the only piece of useful information I got from him was that there are no ports available in my local exchange and they need an engineer to install aditional ports into the box before my broadband can be connected.
I'm guessing I now have to wait the 2 days for someone to call me at which point they will no doubt cancel my order and rearrage another.
So far me and my wife have used 3 days holiday with more on the cards, and it annoys me that when I spoke to BT on my first call they obviously new the problem was there were no ports available.  I actually feel a little cheated that they waited until the phone line was connected before raising any issues. 
If anyone can help me get this sorted out, point me in the right direction that would be great.  Me and my wife don't have many holidays left and can't afford to waste them on missed appointments.

Sounds like they've run out of FTTC Ports in the cab. It might take some time for an Engineer to fit a new Fibre Card, it's a specialised job that only certain engineers can do...
Also if they have to pull in new Copper Tails to the PCP from the DSLAM then that will take even longer!

Similar Messages

  • 2 missed broadband appointments

    BT have missed 2 appointments to fix my broadband. They now say they will come in another 2 days. I work from home and a week without broadband has cost me a lot. I really need them to fix it today. Can anyone in BT reallocate an engineer to fix my broadband today? Does anyone know how I can speak to someone who manages the engineers in my local area? I can only speak with an outsourced call centre who can only book appointment slots and apparently have no means of escalation. Is this really a sensible way to look after your customers?
    Solved!
    Go to Solution.

    My broadband was fixed today. It is interesting that the engineer told me that a Control Team based in the UK looks after communication between the outsourced call centre in India and the engineers. He said the Indian call centre can communicate with the Control Team and get updates on the whereabouts of engineers. This seems sensible  but in my case the Indian call centre said that they had no way of communicating with the engineers (which it seems I was right not to believe).
    The engineer was surprised that I had two missed visits with no communication. I suspect that the engineer bookings were never made because of a system or human error. I will never know.
    Hopefully this may help someone else who has a similar problem.
    Now onto getting my £10 compensation per missed visit ....

  • I keep missing my appointments and reminders

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    I get the same thing with my 4S on Verizon while I am at home. It's due to poor reception here. Once I leave home I get 3G. Sounds like this is your problem. You can try another phone, switch carriers or live with it.

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  • Loss of Broadband - 16 days and counting

    Over the past 2 months my broadband has got more unreliable to the point that in the last 16 days it has been virtually unusable.
    I have a second broadband in to the house that is rock solid with no issues.
    What seems to happen is that the SN margin for the downstream goes from it's normal 9db to 3 or even 0 or a minus figure and the CRC and HEC errors go through the roof and eventually after slowing to a crawl the broadband disconnects and remains that way.
    I have tried a different hub, the filter has been changed to a 2000 type , an iplate was also tried with the original NTE and all internal wiring has been disconnected. Openreach have been out and changed the NTE and checked the line with their new "Hawk type" tester and declared the line clean but it is still the same.
    What has not been changed or looked at as far as I can see is the DSLAM connection.
    Rebooting the hub cures things for a little while as the Sn margin goes back up but I have stopped doing that in the hope someone not reading from script can find the problem.
    I have rang the broadband helpdesk countless times over the past weeks , been told I will have a call back and apart from one I've never had one. In addition I have been asked to use a cable connection and reconfigure the hub to use a different "domain" and given a 0808 number and pin to access the "wholesale team" to have them look at the faults to be told it is progressing and then later on another call being advised it has never been passed to Wholesale and that number is for Wholesale.
    Today's latest in the saga is that an "exchange" engineer appointment had been booked for Monday only for a call 3 hours later to say they can't do it and I'm to await a call on Monday to book an appointment so we shall see if this materialises.
    Through all of this I have been unable to use BT Vision, which I pay a subscription for, as well as my Broadband phone to any degree.
    As a customer I feel frustrated by the long drawn out saga and though the helpdesk are polite I can't seem to get anything moving to resolve the issue so if a mod is around I'd appreciate some help.
    Latest hub stats below which shows disconnected and a steady amber broadband light. The hub has remained on and not rebooted to hopefully give someone a pointer.
    DSL Connection
    Link Information
    Uptime:
    1 day, 2:59:03
    Modulation:
    G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    448 / 4,320
    Data Transferred (Sent/Received) [MB/MB]:
    15.71 / 338.59
    Output Power (Up/Down) [dBm]:
    11.5 / 19.5
    Line Attenuation (Up/Down) [dB]:
    31.5 / 49.0
    SN Margin (Up/Down) [dB]:
    19.0 / -1.4294967291
    Vendor ID (Local/Remote):
    TMMB / ALCB
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
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    FEC Errors (Up/Down):
    0 / 0
    CRC Errors (Up/Down):
    0 / 2,786,728
    HEC Errors (Up/Down):
    0 / 110,452
    Line Profile:
    Fast

    Hi Stephanie
    Well the engineers came and checked the line and could not see any issue with it.
    The replacement hub that I had used to narrow down the issue was then rebooted and wouldn't sync so they tried their test hub and that worked. I was asked to put my origonal hub back on, the one I had removed some weeks ago as part of trying to diagnose this fault, and that worked so before leaving I was told that they would:
    - Send out a replacement hub just in case.
    - Recommend a lift a shift or rebuild of software to Wholesale. Though they did state that Wholesale might not do this as they could find no fault.
    About an hour later the hub rebooted and I had 5.2Mb sync rate, 4.5Mb throughput and a SN margin of 18/6. This is as fast as it as the line has ever been. I'm not sure what was done at the exchange as I didn't get an update.
    Sadly later that night whilst wtching something on Vision the video stream stalled and I got the same issues again in that the SN margin went down to this time 18/4.0 with lots of errors/loss of input/signal. This morning the sync speed is down to about 4.2Mb and throughput 1.94Mb and the SN margin is 18/9.
    So no further forward really.
    So either I've got 2 faulty hubs..unlikely though I suppose possible
    The DSLAM was not lift and shifted or the software rebuilt as no fault could be found.
    If the lift and shift or rebuild hasn't been done then can this be progressed?
    The only other thing is that my line is permanently in fast mode due to previous attempts by BT to resolve isssue with my Vision service when it was in  Interleave mode. I suppose this could also be contributing to the issues?
    I really do need this sorting and as I say I have another ADSL service in to the house and that is rock solid and sync's at over 5-6Mb.

  • EXHAUSTED!!! 25 DAYS AND COUNTING FOR INSTALL!

    Well its got to the point where i think ive just about had it with BT im appalled by them now!!!up to now ive been kept well informed as to what's been going on without me having to ring them .Then Last Friday the day that finally i was gonna get my final appointment (the 4th appointment) i was told yet another excuse/reason as to why this wasn't going to happen and that it will take 48 hrs to sort, so tuesday will now be the day i get my appointment, i was then sent a text with a number and to call  if it wasn't sorted by tuesday which is when they were suppose to ring me again with an update but i didn't get the call (the 1ST time)?
    so i called the number i got texted and its the infinity call centre in Dundee well guess what? the problem still persists and that they sent a request but it still hasn't been answered so it could well be another 48 hrs until openreach respond, i asked for a manager to call me back because the person at the call centre was just not bothered atall about my situation and sounded uninterested,well that didn't happen either.
    My MAC code runs out on the 20th that will be a month since i ordered, just over infact!!! i ordered 17th march.And just to add insult to injury my BT account states that the total order was complete on the 7th april(my 3rd appointment date)and they will be taking the 1st month broadband payment off me by DD on the 23rd april. I KNOW ITS HARD TO BELIEVE BUT ITS ALL TRUE!!!
    SO I WARN ANYONE THINKING OF DEALING WITH BT THINK HARD AND LONG???
    days off work,3 engineer appointments,25 days and counting for install,paying for a service i havnt got and uninterested customer services and managers not returning calls.WELCOME TO BT!!!
    WATCHDOG,CISAS,OFFICE OF FAIR TRADING AND THE MAN HIMSELF IAN LIVINGSTON. all getting emails.

    I read through your thread Boostmonkey like you say similar in alot of ways,only i wished id read your thread earlier as i mite have got things done sooner(infact i don't know how i missed it).Ive had some progress today but im not saying anything as im still waitng for some concrete confirmation.
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    My original query got sorted, but additional regexp_substr and count help is required further on down!
    Hi,
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    FROM       export_jobs
    WHERE      exp_id =  p_exp_id
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                    from export_jobs
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    SELECT     SUBSTR (sql_stmt,
                       INSTR (sql_stmt, '<', 1, LEVEL),
                       INSTR (substr(sql_stmt, INSTR (sql_stmt, '<', 1, LEVEL)), '>', 1, 1)
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    FROM       my_tab
    CONNECT BY LEVEL <= (LENGTH (sql_stmt) - LENGTH (REPLACE (sql_stmt, '<')))it runs blisteringly fast in comparison, except when the substr'd sql_stmt is over 4000 chars, of course! Using dbms_lob instr and substr etc doesn't help either.
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    Is anyone able to suggest a better method of trying to extract my tags from the clob column, please?
    Message was edited by:
    Boneist

    I don't know if it may work for you, but I had a similar activity where I defined sql statements with bind variables (:var_name) and then I simply looked for witch variables to bind in that statement through this query.
    with x as (
         select ':var1
         /*a block comment
         :varname_dontcatch
         select hello, --line comment :var_no
              ''a string with double quote '''' and a :variable '',  --:variable
              :var3,
              :var2, '':var1'''':varno'',
         from dual'     as string
         from dual
    ), fil as (
         select string,
              regexp_replace(string,'(/\*[^*]*\*/)'||'|'||'(--.*)'||'|'||'(''([^'']|(''''))*'')',null) as res
         from x
    select string,res,
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    from fil
    connect by regexp_instr(res,'\:[[:alpha:]]([[:alnum:]]|_)*',1,level) > 0
    /Or through these procedures
         function get_binds(
              inp_string in varchar2
         ) return string_table
         deterministic
         is
              loc_str varchar2(32767);
              loc_idx number;
              out_tab string_table;
         begin
              --dbms_output.put_line('cond = '||inp_string);
              loc_str := regexp_replace(inp_string,'(/\*[^*]*\*/)'||'|'||'(--.*)'||'|'||'(''([^'']|(''''))*'')',null);
              loc_idx := 0;
              out_tab := string_table();
              --dbms_output.put_line('fcond ='||loc_str);
              loop
                   loc_idx := regexp_instr(loc_str,'\:[[:alpha:]]([[:alnum:]]|_)*',loc_idx+1);
                   exit when loc_idx = 0;
                   out_tab.extend;
                   out_tab(out_tab.last) := regexp_substr(loc_str,'[[:alpha:]]([[:alnum:]]|_)*',loc_idx+1);
              end loop;
              return out_tab;
         end;
         function divide_string (
              inp_string in varchar2
              --,inp_length in number
         --return string_table
         return dbms_sql.varchar2a
         is
              inp_length number := 256;
              loc_ind_1 pls_integer;
              loc_ind_2 pls_integer;
              loc_string_length pls_integer;
              loc_curr_string varchar2(32767);
              --out_tab string_table;
              out_tab dbms_sql.varchar2a;
         begin
              --out_tab := dbms_sql.varchar2a();
              loc_ind_1 := 1;
              loc_ind_2 := 1;
              loc_string_length := length(inp_string);
              while ( loc_ind_2 < loc_string_length ) loop
                   --out_tab.extend;
                   loc_curr_string := substr(inp_string,loc_ind_2,inp_length);
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                   out_tab(loc_ind_1) := loc_curr_string;
                   loc_ind_1 := loc_ind_1 + 1;
                   loc_ind_2 := loc_ind_2 + length(loc_curr_string);
              end loop;
              dbms_output.put_line('');
              return out_tab;
         end;
         function execute_statement(
              inp_statement in varchar2,
              inp_binds in string_table,
              inp_parameters in parametri
         return number
         is
              loc_stat dbms_sql.varchar2a;
              loc_dyn_cur number;
              out_rows number;
         begin
              loc_stat := divide_string(inp_statement);
              loc_dyn_cur := dbms_sql.open_cursor;
              dbms_sql.parse(c => loc_dyn_cur,
                   statement => loc_stat,
                   lb => loc_stat.first,
                   ub => loc_stat.last,
                   lfflg => false,
                   language_flag => dbms_sql.native
              for i in inp_binds.first .. inp_binds.last loop
                   DBMS_SQL.BIND_VARIABLE(loc_dyn_cur, inp_binds(i), inp_parameters(inp_binds(i)));
                   dbms_output.put_line(':'||inp_binds(i)||'='||inp_parameters(inp_binds(i)));
              end loop;
              dbms_output.put_line('');
              --out_rows := DBMS_SQL.EXECUTE(loc_dyn_cur);
              DBMS_SQL.CLOSE_CURSOR(loc_dyn_cur);
              return out_rows;
         end;Bye Alessandro
    Message was edited by:
    Alessandro Rossi
    There is something missing in the functions but if there is something that may interest you you can ask.

  • Broadband Usage and speed problems.

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    Andy_N wrote:
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    I loose Internet connection 3 times per week, so I need push reset button on hub.
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    Many Thanks for reply!
    Hub Stats
    Line state
    Connected
    Connection time
    1 day, 3:31:03
    Downstream
    10,124 Kbps
    Upstream
    1,022 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    8.8 dB / 4.9 dB
    Line attenuation (Down/Up)
    31.0 dB / 15.5 dB
    Output power (Down/Up)
    20.9 dBm / 12.4 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    139453 / 426
    CRC Errors (Down/Up)
    24 / 2147480000
    HEC Errors (Down/Up)
    nil / 61462
    Error Seconds (Local)
    16

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    I have attached the code I'm working on - it's not very pretty at the moment and has a few inputs that have not been hooked up yet because the core logic is not working properly. I know that my signal is extremely consistent but the periods in the output array indicate otherwise (I have thuroughly tested the signal generator I'm using to create this signal - I know that it is not the problem). Here's a sample:
    There seem to be a lot of missing or incorrect periods - it should have the (relatively) same period for 35 samples and then 1 period should be roughly 2 times that of the previous period.
    Any idea what I'm doing wrong or how I can do it better?
    Thanks!
    Attachments:
    trigger_test.vi ‏27 KB

    Thanks for getting back to me!
    First an update on my signal. After reviewing my sensor configuration there is a slight change in the way the signal works - the period is still ~x2 that of the previous but the pulsewidth is no longer the same size, it should also be ~x2. The signal looks like:
    This didn't effect the consistency of readings though, as I have already retested multiple configurations.
    As for frequency, I don't know the exact RPM of the engine yet but I would guess the max RPM we'll see is around 3kRPM. So, with a 36 tooth trigger wheel I'm at 1.8 kHz.
    Regarding the producer/consumer model - will I be able to use this to (roughly) synchronize my other acquisitions to the trigger wheel? My hardware is more broken up than I like it to be but that's a constraint of the class I'm taking. I'm using a MyDAQ and a USB-9201. The data I'm really concerned about synchronizing is all collected on the MyDAQ - I'm using both analog input channels and would like to align the analog data to the trigger pulses (I'm collecting temperature and, more importantly, manifold pressure so knowing manifold pressure relative to crank position is important).
    Thanks!

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