3 months old HP Envy won't stop printing same thing.

Question

Hi,I bought this all in one printer because it  seemed to be amazing value. I haven't done any 'serious' printing until today when I printed an 80 page document after which I attempted to print some labels. However, the printer will print zilch other than the last  pages  of the 'serious' document. On Following the instructions given in previous answers I found that whereas  the latter  told one to  arrive at spool print (I think ) before accessing  the folder containing the  repeating file  and deleting it, instead of 'spool print'   I found 'exe'  and then nothing. I'm feeling stressed over this as it's my  3rd  printer      ( not hp )    in just over a year  and I'm going to  have a lot of printing to do. So I would hugely appreciate some advice          

Answer 1

Hi, Based on the output, probably you know which workstation was/is printing. My suggestion: please go to that workstation and perform a clear queu:     hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers
    delete the job inside this folder
    reboot the machine
If output is from the Cloud, it may come out from Printable item. Must be someone in your office simply touched few icons on the printer control panel. If that's the case, you may have to cancel it from HP Connected. Hope this helps.