3 out 4 isn't bad, the 4th one is shutting down

I just got 4 822's Friday. 3 of them work fine, the 4th one is
shutting down. So we have been doing the pull the battery routine.
I called customer service on Sunday. They were very helpful,
said we have to do a full software reload as the first step, if this does not
work call us back and we will ship you a new phone. Very professional and I
felt good after the call.
I called today, because the software reload did not fix the
issue. A different Verizon answered. The Verizon "customer service" I
got today was up sale central. Can some logic be applied to your phone scripts?
If I just upgraded everything 4 days ago, do you really think I want again so soon?
Also if I am calling back on a repeat issue, do you feel I will be in the mood
to listen to the sales pitch? After today's call, I am frustrated and concerned
that there will be mistakes made in which phone I need replaced and if they
made changes to my account.
After saying no every way I know how, they finally decided to
send me a replacement phone. Hopefully this one will be like the other 3.

Try to ping 4.2.2.2 .
If you get replies from the same number then try to ping yahoo.com and see if you get replies.
If you get replies from 4.2.2.2 and not from yahoo.com then try to assign a static DNS address.
Open network connections. Right click on wireless network connection and go to properties. Select internet protocol V4 TCP/IP and click on properties.
Select the option ' Use the following DNS server addresses'. In the preferred DNS server type 192.168.1.1 and in the Alternate DNS server type 4.2.2.2. Click OK.

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3 out 4 isn't bad, the 4th one is shutting down

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