3 Out Of 4 STBs Do Not Work And I Cannot Get Any Help At All.

Question

Last night at 10:30 the 3 7100s stopped working, they are stuck at Starting Up One Moment Please.  My 7232 is working just fine, so is my Phone and Internet.  So I call in and I am prompted through the exact same steps I have already taken, unplug box, unplug coax, turn on, turn off.  Nothing, same result.  She then states there isn't a signal from the boxes I need to locate the splitters in the house and disconnect them.  I say it is after midnight and pouring, as they are all outside.  Repeated this sequence 3 times before I had to raise my voice, "They are all outside where it is pouring."  Her reply is there is nothing she can do until I disconnect them and reconnect, NOTHING, click.
So after work today I come home, disconnect every coax lead there is, unplug the boxes, unplug their coaxes, hook everything up and still Stuck on the Starting Up Screen.  I tried 2 chats and each one is exactly the same, unplug, plug in.....  Then it is the whole house reset, that drops connection and the chat and rep are gone.  Now, mind you, they have my cell number because  they ask for it in case of a disconnect, but they never use it.  Nothing has changed, only the 7232 works and I am getting ready for another phone call, to go over the exact same script again and again. 
You wonder why a customer is already angry when we finally talk to someone, why do you think?  You want your payment for services not rendered, a service call is out of the question and your phone reps. don't have a clue.  All they can do is read the script and repeat the same steps that have been done already.  Isn't there a record of every call and chat and can't they see it and then use their common sense and try to deal with a problem?
So we are stuck with 3 boxes that aren't working, apparently they are not getting a signal so sending another one won't fix this either.  Seems something is seriously wrong but no one can help.
Dave
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Answer 1

I was having the same problem.. TV went out on wednesday, called verizon and was on the phone until midnight doing the stupid little unplug **bleep**, but the TV just kept on that red fios screen. They said they would send out a new DVR box to replace the one I have (mind you I just started with verizon on the 18th of July). I get the new DVR on Friday and at last I plug it in, get all excited to watch the NFL preseason games and of course, the **bleep** doesn't work, just a black screen. I call verizon again and on hold for an hour before I had to leave. Come back, screen is still on black and call them and wait another thirty minutes before its answered, they did everything on their end for trying to manually activate the box, and still nothing..... he then gave me a reference number for the technician scheduled to come the next day (Saturday) from 8am to 9pm, of course i wasn't happy with the open schedule but I sucked it up and dealt with it, canceled my plans for Saturday so I can be home when the verizon tech shows up and find myself calling verizon at 930pm asking where the hell this tech was, they told me the office is closed and they open at 8am tomorrow. Well its tomorrow and I call them back, just to find out that its not open until MONDAY at 8am......................................................................................................................................................................................................... and so now I have to wait yet another day to try and get my **bleep** fixed that I'm paying for and havent even had a month.... yea good luck getting me to pay verizon