3 People Can't see the same messages in a Shared Mailbox

Three of us at work monitor our Boss' shared mailbox (demanding VIP).  We all have the same permissions.
It has become insanely common that collectively we do not see the same "Inbox" messages for our boss.
Generally we see the bulk of the email.
On increasingly frequent ocassions: A & B see message X  (C doesn't see it in the INBOX)
or A & C have message Y (B Doesn't see)
or B &C see message Z (A doesn't see)
Collectively A has - X & Y
                   B has - X & Z
                   C has - Y & Z
The content is all there but someone always seems to be left out.
It is really leading to some confusing conversations and mismanagement of activities in our office. Especially when the Boss asks C (the only person left at work) why the boss didn't get something about message X (of which C cannot see).
How do we fix this?
Summed up: A shared mailbox with equal permissions is not displaying the inbox equally across those it is shared with.
Filters are turned off/not active or otherwise not part of this problem.

Hi,
Does the issue only happen on the Boss’ shared mailbox? How about other shared mailbox? Also confirm whether the issue occurs in OWA view.
Please try to remove all share permissions on Boss mailbox and re-add one user to check whether the user can view all emails in shared mailbox. If there is any Event log, it would be helpful to post it here.
Thanks,
Winnie Liang
TechNet Community Support

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