3 security questions error
when i was dowloading apps it suddemly ask for 3 security questions. I got an timeout error every time. cant get past it.
Ilooked at some forums and there was asolution to go to itunes and chance questions her. but i did not work for me.
Everytim i try to save i got and wrong password. ??? wathever i do i cant save, cause i got this error.
i start to get frustrated and cant figure out whats wrong.
I have offcourse tryed to turn it off and on.
anyone who have a solution to this problem ??
1) Quit App Store in multi-tasking.
•From the Home screen, click the Home button twice.
•Tap and hold on the app.
•When it starts to jiggle, tap the red in the top corner to close it;
***Please close all open apps on your phone***
2) Tap Settings.
3) Tap Safari.
4) Tap Clear History.
5) Tap the Clear History button.
6) Tap Clear Cookies and Data.
7) Tap the Clear Cookies and Data button
Similar Messages
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HT201363 SECURITY QUESTION ERROR
Dear Reader
I have forgotten my security questions for my apple ID. So I sent myself an email, which shoul tell me how to make new questions, but i did not get it. Everybody tells me, that I must send it to my recover email, but i doont have a recover email. So now I just don't know what to do. Could anybody help me please?
Thank YouYou can only set up and/or change a Rescue Email Before you forget the questions/answers.
pavlosfromche wrote:
I have forgotten my security questions for my apple ID. ... i doont have a recover email.
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions -
I have an iPad 2. Whenever I attempt to purchase an app it asks me to register security questions but won't let me choose any. I cannot upload apps without surpassing this step. Any ideas?
The reset link only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the option then that indicates that you don't have a rescue email address, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
to download an App the 3 security questions are required. But at the end, apple is not able to complete the task and gives an error message. No more downloads are possible. What can I do?
Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Do they launch OK while in Safe Mode? -
After answering the three security questions to update an app on itunes connect the submit button is grayed out. It looks like an error on the website. Has anyone ran into this problem before? Any help would be greatly appreciated.
Hi evanVIT,
Welcome to the Apple Support Communities!
I understand that issues like the one you are experiencing can be very frustrating. For this situation however, for update errors in the range of 3000-3020, I would recommend the troubleshooting steps located in the attached article. Please use the steps and information as a reference.
Error 3194, Error 17, or "This device isn't eligible for the requested build"
Cheers,
Joe -
Here is my problem:
Need to change my email with the one that currently I'm using for rescue
Planed to change first the rescue email with a new one.
But:
I Forgot the security questions
Followed the reset security questions instructions.
Got the email on the rescue address but The link I've got on my rescue email to reset my security questions is invalid. By now the 3 hour window for the validity of the link is gone.
If I go via Apple ID, I login successfully but when I select Security I'm thrown back into Manage your Apple ID screen that displays now as well this message "An unknown error has occurred"
Tried several times, the same again and again.
On top of the long hours on the forums I spent 20 minutes over the phone with the US support on international charge, eventually I hanged up while waiting too long for the 3 rd expert but got an email later on indicating to clear my browser history and try again, which didn't work. Case number 519598448. Used my laptop with IE and my iPad, same result.This problem now appears for me too.
When using iforgot.apple.com email-verification clicking the reset link results in the "Invalid Link" error.
The error, that caused me to do this (password failing to verify against iCloud) has vanished since though. -
Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
A family member has a new Ipad 2 and has made errors or has forgotten so much of the set up info that I cannot figure out how to help him. I think it would be easier to start from scratch. Security question entered wrong. Email account entered belongs to someone else etc... Please help!
FYI
Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
Guide to Built-In Apps on iOS
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/guide-to- built-in-apps-ios
You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
Cheers, Tom -
Running Vista Ultimate. Itunes 10.6.1 is now asking to answer 3 security questions before accessing the store. After entry I get "error in the itunes store -1202" I cannot purchase music at this point. Any help is appreciated.
This problem is resolved. I deleted the old iTunes (with write permissions turned on for my account) and reinstalled successfully. Removing the deleted iTunes from Trash was troublesome even with root but after playing around with permissions and flags, I was able to remove it.
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I have some problem when I want to download app in iTunes some security question ask me about my visa when I right my visa number I got an errors and on top of the page told me go to iTunes support I do these things and now what should I do
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You can contact iTunes Support via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I forget my answer of two security questions, there is a typo error in rescue email address. How to resolve this so that I can use my Apple ID for online shopping?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to correct your rescue email address for potential future use -
When i sign in to itunes it now asks for security questions and when completed i get error 1202
When I sign in to itunes it now wants me to setup security questions. When completed I get error 1202 and therefore cannot purchase from the store.
Use this article: iOS: Forgotten passcode or device disabled after entering ...
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I receive an error message when I try to save my 3 security questions. As a result you can't download apps
Congratulations on your new phone, Nonaleigh.
We would love to get to the bottom of your message mystery.
I'm guessing you are getting the error for all messages you attempt to send, is that correct?
What type of phone did you upgrade from? We ask because if you have switched from an Apple device (e.g., iPhone) to a non-Apple device (e.g., Android, Blackberry, etc.) and previously used the iMessage service, you may experience issues sending/receiving SMS/MMS messages with Apple device users. You need to deactivate the iMessage service within your Apple account to restore normal SMS/MMS functionality.
TamaraH_VZW
Follow us on Twitter @VZWSupport -
Hello
I have a problem with security questions and i cant reset to my email
The error was
Exceeded Maximum Attempts
We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
Click here for assistance.
i waited more than eight hours. and back to my account but it is the same ( no change ) i cant find forgot your answers
http://www.traidnt.net/vb/attachment...134863-333.jpg
can you help me pleaseAlternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
When I enter my password to purchase a song, I need to create new security questions. When I finish writing them out and I hit submit, a box comes up with the words: "An error has occurred. We could not save your changes." What does that mean and how do I make it go away?
Potentially the issue may be the combination of actual distance and the presence of any Wi-Fi interference at the location of the AirPort Express that may be the culprit here. The bottom line is you would want the Express to be within a 25+ dB range of the Extreme to be sure that it can consistently stay connected to it.
For more details on proper base station placement, check out the following AirPort User tip. Please post back your results.
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