3 week old Galaxy s5 is shot...Verizon won't honor their transaction.

Question

I upgraded to this phone on my birthday.  It took hours to get the upgrade done in the store, which was frustrating.  Now, three weeks later, all of a sudden my screen with go white with multi-colored pixels, then go blank.  I called and they had me hard start it, then run it in safe mode, at which point they told me it was one of my apps causing the problem.  I lived with it for a few days, then decided to start off-loading apps to identify which one it might be.  Unfortunately, I started having the problem constantly, even in safe mode.  hard starting the phone doesn't work, so now they've decided they sold me faulty equipment.  However, due to their policy, because it's more than fourteen days since I got the phone, they will only replace it with a used one.  I paid these guys nearly $300 for this phone which, over the twenty five days I've had it means it's costing me the annual equivalent of over $4,000.  This company should be ashamed of itself.  The words customer and service are obviously not ones that they've ever thought to use in a sentence together.  If I had broken the phone, I'd pay the insurance premium, call myself an idiot and move on.  This problem occurred through no fault of my own, but Verizon has neither the honor nor the sense of common decency to do the right thing.  In fact, despite the hours, and hours, and hours, I've spent on the phone with them (customer for quite a few years and probably spend over $4,000 on my phone bill) they have done NOTHING whatsoever to try and make amends for the problem they caused.  Beware.

Answer 1

The warranty is via Samsung.  Vzw has an agreement with the manufacturer so that they can provide with equipment without having to wait 10 days to get your phone back if you send it in. I haven't had any trouble with my replacement device so go ahead and do it and be more productive with your time.