3 WEEK old itouch will not update/restore!!!

I have a fairly new itouch.
As I was on itunes and apparently had an update for my itouch software i clicked this to update.
It then went into recovery mode and I cannot get this to restore now.
I have the latest version of itunes, i have restarted the laptop, i have followed lots of advice and nothing has worked!
PLEASE could anyone help me?
The error half way through the restore is error code no 14. When I click more info it takes me to a page which describes my problem exactly but none of the advice works :'(
If I take this into Apple will they charge me to have it fixed even though this is their recognised problem???

As you are still under warranty, there should be no charges to fix your ipod.
Did you try to connect in recovery mode and see if you can restore it? http://support.apple.com/kb/HT1808

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