3 weeks after installing Yosemite Flash Player has stopped working
Hi Apple Community,
Is anyone else experiencing this problem?
I installed OSX Yosemite about 4 weeks ago, no problems until now.
Just this week Flash Player has stopped working on an education site I belong to.
The college say there's no problem at their end or for the other students.
I am using Chrome which I understand updates Flash Player automatically; has there been an update this week or something that might have caused this problem?
I have tried every suggestion I can find on the internet:
- uninstalling Flash
- tried using Firefox, Chrome, Safari and Opera
- installing the latest Flash
- Rebooting
- checking Flash is installed (it is)
Is there anything else I can try?
Or is Flash simply not compatible with Yosemite now?
Hi ...
No problems with Flash on Safari 8 with Yosemite here so try testing with Safari.
First, make sure Allow Plug-ins is selected in Safari > Preferences > Security
Then from your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Now open System Preferences > Flash Player then select the Advanced tab.
Click Delete All under Browsing Data and Settings
Then delete the cache. Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that doesn't help, troubleshoot Safari extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.
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Version=1
EventType=BEX
EventTime=130102897802900390
ReportType=2
Consent=1
UploadTime=130102897803623046
ReportIdentifier=ad6de88a-a3d8-11e2-9bd0-bc5ff4572552
IntegratorReportIdentifier=ad6de889-a3d8-11e2-9bd0-bc5ff4572552
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FlashPlayerPlugin_11_7_700_169.exe
Sig[1].Name=Application Version
Sig[1].Value=11.7.700.169
Sig[2].Name=Application Timestamp
Sig[2].Value=5155fb9a
Sig[3].Name=Fault Module Name
Sig[3].Value=NPSWF32_11_7_700_169.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=11.7.700.169
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5155fd7e
Sig[6].Name=Exception Offset
Sig[6].Value=000b98aa
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=00000000
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=389d
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=389d5569fec7712bc4af6cc460bf9818
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=fd05
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=fd058154fb8a8c334279579bcb43a205
UI[2]=C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_169.exe
UI[3]=Adobe Flash Player 11.7 r700 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_169.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\WININET.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[7]=C:\Windows\syswow64\user32.DLL
LoadedModule[8]=C:\Windows\syswow64\GDI32.dll
LoadedModule[9]=C:\Windows\syswow64\LPK.dll
LoadedModule[10]=C:\Windows\syswow64\USP10.dll
LoadedModule[11]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[12]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[13]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[14]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[15]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[16]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[17]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[18]=C:\Windows\syswow64\shlwapi.DLL
LoadedModule[19]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[20]=C:\Windows\system32\version.DLL
LoadedModule[21]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[22]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[23]=C:\Windows\syswow64\iertutil.dll
LoadedModule[24]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[25]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[26]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[27]=C:\Windows\syswow64\ole32.dll
LoadedModule[28]=C:\Windows\syswow64\IMM32.dll
LoadedModule[29]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[30]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[31]=C:\Windows\system32\USERENV.dll
LoadedModule[32]=C:\Windows\system32\profapi.dll
LoadedModule[33]=C:\Windows\syswow64\urlmon.dll
LoadedModule[34]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\WINMM.dll
LoadedModule[36]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[37]=C:\Windows\system32\Secur32.dll
LoadedModule[38]=C:\Windows\system32\MPR.dll
LoadedModule[39]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[40]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[41]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll
LoadedModule[42]=C:\Windows\system32\uxtheme.dll
LoadedModule[43]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[44]=C:\Windows\system32\dwmapi.dll
LoadedModule[45]=C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_169.dll
LoadedModule[46]=C:\Windows\system32\DSOUND.dll
LoadedModule[47]=C:\Windows\system32\POWRPROF.dll
LoadedModule[48]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[49]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[50]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[51]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[52]=C:\Windows\syswow64\NSI.dll
LoadedModule[53]=C:\Windows\system32\mscms.dll
LoadedModule[54]=C:\Windows\system32\mlang.dll
LoadedModule[55]=C:\Windows\System32\MMDevApi.dll
LoadedModule[56]=C:\Windows\System32\PROPSYS.dll
LoadedModule[57]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[58]=C:\Windows\system32\mswsock.dll
LoadedModule[59]=C:\Windows\System32\wshtcpip.dll
LoadedModule[60]=C:\Windows\System32\wship6.dll
LoadedModule[61]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[62]=C:\Windows\system32\DNSAPI.dll
LoadedModule[63]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[64]=C:\Windows\system32\Iphlpapi.DLL
LoadedModule[65]=C:\Windows\system32\WINNSI.DLL
LoadedModule[66]=C:\Windows\system32\rasadhlp.dll
LoadedModule[67]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[68]=C:\Windows\system32\avrt.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Adobe Flash Player 11.7 r700
AppPath=C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_169.exe
Version=1
EventType=APPCRASH
EventTime=130101882892587890
ReportType=2
Consent=1
UploadTime=130101882894091796
ReportIdentifier=60075641-a2ec-11e2-a42a-bc5ff4572552
IntegratorReportIdentifier=60075640-a2ec-11e2-a42a-bc5ff4572552
WOW64=1
Response.BucketId=3518770049
Response.BucketTable=1
Response.type=4
Response.CabId=-690012942
Sig[0].Name=Application Name
Sig[0].Value=FlashPlayerPlugin_11_7_700_169.exe
Sig[1].Name=Application Version
Sig[1].Value=11.7.700.169
Sig[2].Name=Application Timestamp
Sig[2].Value=5155fb9a
Sig[3].Name=Fault Module Name
Sig[3].Value=NPSWF32_11_7_700_169.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=11.7.700.169
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5155fd7e
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=007b588e
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_169.exe
UI[3]=Adobe Flash Player 11.7 r700 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_169.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\WININET.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[7]=C:\Windows\syswow64\user32.DLL
LoadedModule[8]=C:\Windows\syswow64\GDI32.dll
LoadedModule[9]=C:\Windows\syswow64\LPK.dll
LoadedModule[10]=C:\Windows\syswow64\USP10.dll
LoadedModule[11]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[12]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[13]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[14]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[15]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[16]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[17]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[18]=C:\Windows\syswow64\shlwapi.DLL
LoadedModule[19]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[20]=C:\Windows\system32\version.DLL
LoadedModule[21]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[22]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[23]=C:\Windows\syswow64\iertutil.dll
LoadedModule[24]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[25]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[26]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[27]=C:\Windows\syswow64\ole32.dll
LoadedModule[28]=C:\Windows\syswow64\IMM32.dll
LoadedModule[29]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[30]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[31]=C:\Windows\system32\USERENV.dll
LoadedModule[32]=C:\Windows\system32\profapi.dll
LoadedModule[33]=C:\Windows\syswow64\urlmon.dll
LoadedModule[34]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\WINMM.dll
LoadedModule[36]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[37]=C:\Windows\system32\Secur32.dll
LoadedModule[38]=C:\Windows\system32\MPR.dll
LoadedModule[39]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[40]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[41]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll
LoadedModule[42]=C:\Windows\system32\uxtheme.dll
LoadedModule[43]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[44]=C:\Windows\system32\dwmapi.dll
LoadedModule[45]=C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_169.dll
LoadedModule[46]=C:\Windows\system32\DSOUND.dll
LoadedModule[47]=C:\Windows\system32\POWRPROF.dll
LoadedModule[48]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[49]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[50]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[51]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[52]=C:\Windows\syswow64\NSI.dll
LoadedModule[53]=C:\Windows\system32\mscms.dll
LoadedModule[54]=C:\Windows\system32\mlang.dll
LoadedModule[55]=C:\Windows\System32\MMDevApi.dll
LoadedModule[56]=C:\Windows\System32\PROPSYS.dll
LoadedModule[57]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[58]=C:\Windows\system32\mswsock.dll
LoadedModule[59]=C:\Windows\system32\DNSAPI.dll
LoadedModule[60]=C:\Windows\system32\Iphlpapi.DLL
LoadedModule[61]=C:\Windows\system32\WINNSI.DLL
LoadedModule[62]=C:\Windows\system32\rasadhlp.dll
LoadedModule[63]=C:\Windows\System32\wshtcpip.dll
LoadedModule[64]=C:\Windows\System32\wship6.dll
LoadedModule[65]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[66]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[67]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[68]=C:\Windows\system32\avrt.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=iData=1/nDumpFile=//Upload//iCab//7b68e4c1b59841918a5c29551c92a632-5dbda545 8abaa906ce159cc652059f6d-1--776197247-AppCrash32-6-1-7601-2.cab/nDumpServer=watson.microso ft.com/nResponseServer=watson.microsoft.com/nResponseURL=//dw//StageFour.asp?iBucket=-7761 97247&szCab=7b68e4c1b59841918a5c29551c92a632.cab&EventType=AppCrash32&BucketHash=5dbda5458 abaa906ce159cc652059f6d&MID=BFFCD447-13D7-441A-93AF-B4B94630CA0B/nBucket=-776197247/nBucke tTable=1/nResponse=1/n
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WER8E92.tmp.WERInternalMetadata.xml
File[0].Flags=851971
File[0].Type=5
File[0].Original.Path=C:\Users\zahmniva\AppData\Local\Temp\WER8E92.tmp.WERInternalMetadata .xml
File[1].CabName=AppCompat.txt
File[1].Path=WERAB52.tmp.appcompat.txt
File[1].Flags=851971
File[1].Type=5
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File[2].CabName=minidump.mdmp
File[2].Path=WERB1EB.tmp.mdmp
File[2].Flags=2949123
File[2].Type=2
File[2].Original.Path=C:\Users\zahmniva\AppData\Local\Temp\WERB1EB.tmp.mdmp
File[3].CabName=Report.cab
File[3].Path=Report.cab
File[3].Flags=196608
File[3].Type=7
File[3].Original.Path=Report.cab
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe Flash Player 11.7 r700
AppPath=C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_169.exeCan you please tell us your operating system and browser version? In addition, please try going to this page to see if Flash Player loads and reports its version.
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Dear Adobe,
Many sites including YouTube have stopped showing flash content (the ads on YT do work though) after an update to 11.1.102.64. The flash player is simply not showing anything, although it is there (right-click menu shows). This is surely a GPU issue, but I'm on OSX, so there are no drivers to update...
This is the environment:
FP: 11.1.102.64 (non-debug, haven't tried debug version yet)
Chrome: 18.0.1025.56 beta
Mac:
Software Mac OS X Lion 10.7.3 (11D50b)
Processor 2 x 2.8 GHz Quad-Core Intel Xeon
Memory 6 GB 800 MHz DDR2 FB-DIMM
Graphics ATI Radeon HD 2600 XT 256 MB
with all updates installed.
Is there anything I can do to get this to work?
Cheers
Bas
Here's a screenshot:Hi Bas,
Could you try clearing your Flash Player cache to see if it helps out?
How do I clear my Flash Player cache and settings?
Are you able to see video on the following page?
http://labs.adobe.com/technologies/flashplayer10/live-player/
Thanks,
Chirs -
Any suggestions as to why my Flash Player has stopped working?
I have an HP notebook with Windows 7 and I use IE 10 as my browser. I have recently noticed that some types of video won't play so I downloaded the newest Flash Player. I can see the animation on the "Flash Player Help" page but I still cannot see the animations on other sites, e.g. speedtest.net. It says that I need Flash Player to view. I have made sure that ActiveX Filtering is off in Safety and that Shockwave Flash Object is enabled in Add-Ons. I have also set all of my internet options to default and cleared all history, cookies, temporary files, etc. The Flash Player Help page says that I have version 11.8.800.174 beta so I'm wondering if this beta version is having issues? Any help would be appreciated as I am tired of seeing black boxes on websites where videos should be (I do have audio). As a side note when trying to download Flash Player again, thinking maybe there were errors, the progress bar reaches 50% then says to close Explorer. When I close Explorer and hit the retry button it still thinks Explorer is open and refuses to complete download....
I checked the drivers for both the Intel and Radeon cards, I went to task manager and stopped IE, I hit retry on the Flash Player Install. It completed install and said successful but yet I still am unable to view speedtest.net or find Flash Player anywhere on my computer. I am so frustrated. Does anyone have any more ideas?
Edit: I don't know why I didn't try earlier but apparently if I use Chrome as my browser Flash Player works just fine. I just can't use it with IE even though all my internet settings were set back to default. Does anyone know how to make them compatible again? -
My flash player has stopped working
I tried uninstalling and re installing, i checked all settings as per your website. On your website when checking to see if flash is installed it says not. I'm running windows vista 32 bit and all updates are current. On you tube it says you need to upgrade your flash. And no amount of re installing works.
Hey guys, I am having the same problem with my Flash player! 2 days ago, I was playing Candy crush on FB and everything was fine! Last night I logged in and tried to play and it said I needed to upgrade my Flash Player! I looked in my control panel (add/remove programs) and Adobe Flash player 12 active X is listed and well as the plugin and they are both enabled in IE and FireFox! Went to Adobe.com to try to re-install and as I click on Install now, it just takes me to the Adobe.com homepage! I am running Windows XP. I have, of course, noticed I can not watch alot of my videos, etc. I did the Adobe Flash player CHECK and it says that it is not installed at all.... I of course, did nothing to the computer, ie.. install new programs or delete or anything of the sort, it is just so weird, it just stopped running all together! Help Please!!!
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Adobe Flash Player has stopped working on my Touchpad
I cannot watch any videos that use Adobe Flash Player, How do I reset or install a new flash player? My operating system is HP webos3.0.5.
Can you please tell us your operating system and browser version? In addition, please try going to this page to see if Flash Player loads and reports its version.
http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
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