3 Weeks of no service or minimal service

Well where to start.
Basically since the network problems 3/4 weeks ago my broadband went from a respectable 1.2-.14mb connection (I live quite far from the exchange so have my expectations matched accordingly) to dire 1-10kbps speed.
After the BT fault was fixed I expected my connection to come back to the speeds it was originally. This didn't happen so I called the internet help desk, went through all the "power cycling", Microfilter, PC stuff. I even went out and bought a better more noise tolerant router.
So they send an open world engineer out, he comes tests the socket and extension cable I use. 1.8mb at the socket and 1.7mb through the extension cable. Both perfectly fine for my usage (gaming, email general surfing etc)
After the engineer visited, I received and email confirming my activation.......well thats odd cause I have been activated since the 8th of march and had a good service. 
Just like to point out that I had to pay a deposit for my service and that I am paid up in advance till September.
I ignored the activation email thinking it was just a system generated thing based on my helpdesk call.
So with no improvement I emailed a mod on the forum and contacted @BTCare on twitter.
They said my line was going through the stabilisation period and to wait till the 17th of this month. I waited and then on the 17th of this month my DSL connection stopped. It didnt stabilise just stopped.
I called India at 8am sunday morning am now having another engineer come out tomorrow. This will be the second morning I have had to take off work just to fix something that wasnt broken for months.
Basically I want to know where the service that was fine and paid for is? 
Can one of the mods please contact me as tell me whats going on please.
Thanks
Glen

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