3 weeks with BT Broadband - How to cancel?

It seems by reading these forums that I'm not alone in having problems with BT broadband. I switched from Sky to BT for my broadband on the 5th September 2014 an have had constant issues and problems with the service and quite frankly it is not fit for purpose. At the moment I'm not able to use the broadband service at all as it is constantly dropping out literally all day.
An engineer is coming out on Thursday to look at my issue, but I was wondering if anyone has been able to successfully cancel their BT broadband contract so soon after it started and what the process is for doing so? I'm not getting what I paid for so far - a dial up connection I had 20 years ago was better than what my homehub 4 gives me!

you need to give BT time to sort out your problem and first step is the openreach engineer you have coming. hopefully that will fix your problem. if BT do not agree to let you out of your contract - there is no cooling off after activation and this has been covered in many posts - you will face a high cancellation charge
cancellation charges
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First 4 weeks with BT Broadband

Hi All
This is my first post and covers my experience with BT broadband since my connection came live on 23 August 2010.
I had been with Freesaerve, Wanadoo and then Orange and had a stable connection giving me around 2400kbps, in fact on the 23rd while still connected to Orange I used BT speedtester and that gave me an IP profile of 2500 with a download speed of 2323.
24th August, now with BT, I checked my speed and was pleased to see I was getting 2485 so was well pleased. For the first time I look at the e-mail address I choose when ordering BB and enter the password given to me by BT.
Surprise, surprise I have over 2600 e-mails in my in box, 2 are from BT to me, but the rest are in the name of a lady, I am male, and I have a couple of lady friends none of who I recognise.
I try to change my password but cannot as my details are not recognised. Phone the helpline and speak to a gent who has no idea what is going on but resets my personal details and then I am able to change password and delete all existing information.
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25th a friend visited and told me my phone was not working, that came as a surprise as I was online at the time. Tried to make a call in from mobile and sure enough no ring tone. Reported fault to BT but was still able to use internet.
26th phone and internet completely dead and I discover many people in the village have similar problems or have crossed lines.
Openreach engineer visits 2nd September and gets phone and internet working again. Check speed, it is 1950. I assume I will now be back up in the10 day stabilisation period.
Well it is now 20 September and my speed seems to have stabilised but at 1450 or there about. BT speedtester now tells me my IP Profile is 1500.
I am plugged into the test socket and the following are my Hub stats.
ADSL line status Connection information
Line state
Connected
Connection time
0 days, 18:53:33
Downstream
2,528 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.3 dB / 20.0 dB
Line attenuation (Down/Up)
50.0 dB / 27.5 dB
Output power (Down/Up)
17.5 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
623 / 16
CRC Errors (Down/Up)
2 / 2147480000
HEC Errors (Down/Up)
nil / 9
Error Seconds (Local)
2
I clarify that I did switch off the HomeHub last night to see if it might reset to a better speed but I can assure you that prior to that it had not been switched off since 2nd September. Also the noise margin and Line attenuation figures are not changed since my days with Orange.
It seems to me that BT Speedtester is no different from any other speedtest as all it does it tell you what your current speed is and your IP profile follows that.
Sorry if this is all rather long but I wanted to ensure I laid out all that has happened since I changed to BT and am now on a lower speed when they say you will be on the highest speed possible.
Is there anything I can do about this and many thanks for any interest shown.

Hi Solpuerto,
Thanks for the post and welcome to the forum.
By the sounds of it your broadband has been affected by the problem you had with your telephone service. It may take the broadband connection a bit of time to recover from that. From the stats that you have supplied your sync speed is recovering, if this remains stable then your IP profile should increase to 2000 within 72 hours of your reset.
If your connection is dropping at all then this will delay the recovery. If your speed has not improved at all by now then please drop me an email to the address in my profile, include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Also what happens to the router etc.

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I have today requested, received and used my MAC code so that I can move broadband providers, only reason for move is that my usage is increasing majorly with 3 kids at home.
Question 1: Will the "Broadband Talk" which is obviously linked to my broadband account automatically stop when the migration is complete? (I pay an extra £5 a month on my broadband bill to have free calls on the hubphone), obviously dont want to pay for something i can't use.
Question 2: Will the "ToGo" phone (which is on a different account number) also automatically cancel when my migration is complete? I have never used the ToGo phone from day 1 never wanted it but was given it with a new hub upon recontracting last time.
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Hi Stigfish,
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Not too sure about the ToGo if its under a different account number but if you drop me an email with all your BT account details then I can double check the order if you like and make sure everything is going through ok.
Just send to [email protected]
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Craig
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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3 weeks with BT Broadband - How to cancel?

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