30 day free trial terminated within a week and still getting bills

Question

Acc no **** .. 30 day trial started on 9/12 .. I was not satisfied with service so called up customer service got the services terminated and returned the equipment on 9/19 through ups.. I was assured that since I have terminated within the first month I owe nothing.. But I am still getting bills.. Frustrated explaining this to customer care
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Answer 1

Update on all that hullabaloo.  I sent a message to the BBB and the Attorney General about this AT&T U-Verse 30-day moneyback shenanigan..... and mentioned the waiver of installation and activation fees. While waiting, AT&T U-verse is still sending me bills for installation costs, non-return of equipment and a month's worth of service.   My wife, in an attempt to get AT&T to leave it alone, she sent them a check for the 10 days of service we used (before we quit them) along with a long letter describing how their handling of our situation makes for nothing but bad business.  We promised if they didn't get the hint, we'd take additional steps with the BBB & State Authority. I received a call from an AT&T representative.  She asked me several questions regarding my short-lived customership with AT&T - I answered with mention of all the same issues regarding 30-day money back if service was terminated within the 30-day period.... that the equipment was returned that same day the technician came out and disconnected service.... then She mentions "Yes, and you also sent in a check to cover partial usage of service."  I was surprised this AT&T representative was so well-informed.  She updated the account to show $0.00 and refunded the amount of the check we sent. Wonders sometimes cease.... and then show up like they never ceased.