$30 Gamer Club Unlocked Coupon Won't Work ("already redeemed")

i'm an elite plus member and received the $30 2-year renewal coupon for GCU. i went to 2 different best buys and my coupon would not work because it said "already redeemed." the stores refused to help and said i should call 1-800-Bestbuy. I called twice and kept getting the runaround by service reps who said they knew nothing about the promotion.
very frustrating - how do i resolve this!? i thought BB had a policy about providing SOLUTIONS to customers?
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Hello ceg002,
I regret to hear that you attempted to renew your Unlocked membership with the coupon at two separate Best Buy stores to no avail.
At this time, the $30 coupon is for active members or members whose memberships may have expired since May 1, 2013 and this is a one time use coupon. I would like to further review your account with you, if you are able to send me your member ID by clicking on the "Private Message" link near my name below.
Thank you for your time,
Kelly|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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I have never received my coupons for having the game club unlocked.

I have never received my coupons for having the game club unlocked. They are not in my spam folder or anything like that also. Thanks for any help you can give. I want to use my 50% off coupon for a strategy guide,

Hello TheMaggot38,
Thanks for joining Gamers Club Unlocked! I'm pleased to have you on board, and I'm sure you're enjoying the added benefits to your My Best Buy experience.
Some of the first benefits should be the welcome coupons, and I am sorry to hear yours were never delivered. I will look into this and send you a private message with additional information. Please watch for this shortly.
To check your messages, while logged into the forum click on the envelope in the upper right page corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamer Club Unlocked - Special Welcome Coupon?

Hello, I purchased the Gamer Club Unlocked subscription a week or two ago and I did not receive my Special Welcome Coupon as advertised. How do I go about receiving this?
FWIW: I have checked all of my spam folders, etc.
Best Regards.

Hi mgsocom,
Sorry to hear that! Gamers' Club Unlocked welcome packets typically only take 2-3 business days to arrive by e-mail, so it'd be difficult to determine why you wouldn't have received yours by now. I've sent you some information though, so make sure to check your private messages when you get the chance.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamer Club Unlocked Membership Status

Can anyone tell me where to see my membership status, like when my Gamer Club Unlocked membership will expire (or has expired)?

Hello omatsei,
I'll be happy to answer your question, and thank you for being a My Best Buy member.
Without providing specific purchase information I can say that your membership would have expired last fall were it not for the complimentary extension we offered members. That being the case, your Unlocked membership benefits were extended until Feb. 10, 2014.
You would have been eligible for a $30 renewal coupon if you were interested in renewing, and we were recently able to offer an added time frame to provide those. Please see our post linked below for more information on how to receive a coupon.
Gamers Club Unlocked Renewal Coupon Requests
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Can't pay off pre-order to join Gamer Club Unlocked in weekly ad?

So I got the Best Buy ad this moring in the paper and saw the "Join Gamers Club Unlocked for $30 when you buy any new game $39.99 or above." Knowing I still had 3 preorders outstanding, I called up the Rewards Zone 866 number and asked them if I would be able to take my preorder in and just pay it in full to satisfy the requirement so I could join. Of course is what I was told and just to take my pre-order receipt into customer service.
I head into Best Buy in Castleton, Indiana (#229) and head to customer service as told with the ad and explain I called the RZ 866 number and they told me to bring it to them. After the lady handling the registered called someone, he told me that it would be no problem and he would just have to cancel my preorder and then to just pull the game card and one of the Gamers Club Unlocked cards and the register would take care of it.
Then that is when everything went South.
I hand the individual the two cards and he proceeds to tell me I could join the GCU for $30 when I buy a game. When I told him I wanted to pay in full for the game he told me I could not do that because "it's two different systems." I explained that I had already spoken to the RZ folks as well as customer service and then he told me "well I should know, I'm the video games guy." I then told him I would just come home and call the RZ folks again, asked for his name and store number which he gave me in a smug tone and I left. As I was walking out the sliding glass doors he said "have a nice day" in a condescending tone. That set me off. I turned and asked the security guy for a manager to complain about the terrible customer service and attitude and the manager was apathetic in helping me. After explaining what I was trying to do, he said he "thought" he could help me. At this point I was overly annoyed so I told him to forget about it and left.
If you look at the add, nowhere does it say you can't pay in full for a preorder game to satisfy the requirement. Obviously it can be done because the folks on the 866 number said it would be no problem and I've seen multiple posts on several video game forums of people doing it at their local store. This is probably the third time in the last year I've had issues with associates at this store on advertised deals. So what gives? Lack of training? Employees that just don't care?
So now my dilemma is do I go to another location to see if they can help me or do I just cancel all of my preorders and find a new retailer?

Hello Jason,
Enuf is spot-on: since in-store pre-order deposits are not considered to be actual purchases, bundle offers such as our current Gamers' Club Unlocked promotion do not apply. If the title you reserved is released and you pick up your copy while the offer is still in effect, then you would be able to take advantage of the bundle savings during the final sale. Otherwise, you will need to purchase another title $39.99+ to be eligible.
As far as why your thread was moved is concerned, all My Best Buy Gamers' Club-related inquiries -- including those on promotional offers, benefits, and pre-order bonus certificates -- belong in this board. Our In-Store Purchase board is intended as a place for customers to post general policy inquiries, share their in-store experience, and obtain support for existing/prior purchases.
Thanks for your understanding, as well as for taking the time to post!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamer Club Unlocked for sale online?

I tried using my coupon in the store for $60.00 off and after about an hour of managers and calling best buy, getting transferred 6 times, and finally I was told to go online and order Gamers Club Unlocked and then call back and they could credit me the $60.00, I can't seem to find it for sale online... does anyone know if that is even possible? At least the cahier Brian bought me a soda..

Hello jameshinsvark,
I am sorry to hear of the trouble you had with your Unlocked discount coupon. It does sound as though there may have been some user error on the part of the store associate assisting you in your check-out process.
I have replied to your private message, but as BrianJason mentioned, Gamers Club Unlocked can only be purchased in-store. As you had a manager there aware of your situation and offering assistance I would recommend you return and speak with him or her.
Thank you for being a My Best Buy member. I hope the store is able to assist you in getting Unlocked as you had desired.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked coupon

A lot of people have gotten coupons via email for 50% off a two year subscription to make it $60. I'd love to do this but I never get these coupon emails.

Hello tboth7,
Thank you for your interest in Gamers Club Unlocked. We would love to have you in the program!
Only a limited number of customers were sent an invitation to enroll at a discounted cost, and we do not have the ability to submit or replace these coupons upon request. Thank you for being a My Best Buy member. Please let us know if you have additional questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Coupons

I signed up for the Gamers Club Unlocked on Sunday 5/25 and I was wondering how long it usually takes to get the welcome coupons as I have yet to get mine.

Hi fenners and chucked,
Thanks to you both for signing up for Gamers Club Unlocked (GCU)!
As Aaron said above, you should have received your welcome kits by now as they generally only take 2-3 business days to arrive, and I apologize if you’re yet to receive them! To further assist, I’ll be sending you both a private message with further information. To check your private messages, make sure you’re logged into the forums and click the small envelope on the top right of the screen.
Thanks for posting, and you’ll both be hearing from me shortly.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamer Club Unlocked Is not showing expiration date??

I recently got GCU with the promo they had, the day I got it i had it activated but now there is no date shown, it just shows the GCU Banner and Club Benefits, but no expiration date, I was wondering if I still GCU?? Thanks in advance

Hi JRapp,
As the email you received stated, your Gamers Club Unlocked membership does show to be valid until 10/31/2016. The expiration date appearing or not appearing in BestBuy.com should not cause any problems when trying to utilize the 20% discount or any of the other associated benefits. I am showing that your BestBuy.com and My Best Buy™ accounts are linked, so the 20% discount should reflect on BestBuy.com too. I just tested your account and the 20% discount seemed to be working just fine.
Let us know if you have any other questions!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Did not receive gamer club unlocked discount

So i went to pick up my pre order of the order, it was until i bought it and got home that i realize i did not get my gamers club unlocked discount even though the guy scanned my member card, anything i can to to get the small refund?

Hello JuanAndrade,
Thank you for purchasing The Order:1886 from Best Buy. I'm sorry to hear you may have had trouble with your Gamers Club benefits.
I will need additional information in order to determine what we may be able to do to assist you today. Please watch for a private message from me shortly. To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Membership Won't Show Up

Hi, I recently purchased a $40 game to get GCU for $30 and returned both the game and GCU. I did get refunded $70 then I bought a $15 phone and got GCU for free. The other day it said my membership expires november 1 2018 then I got my refund of $30 from the first GCU I bought. Now I don't see any expiration date. I'd like to know if I'm still a member or not. Thanks
Solved!
Go to Solution.

Hi SomethingNanika,
Welcome to the My Best Buy Gamers' Club! I have to admit I'm surprised you were able to return your initial Unlocked subscription -- they're techncially non-returnable, non-refundable items -- but I'd be glad to help you out.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked discount suddenly not working

So my GCU subscription doesn't expire until 2/11/2016, and up until a few days ago, it was working just fine. Now when I add games to my cart, the discount is nowhere to be found.
Thoughts?

Hey DoverDemon,
Glad to hear it! Let us know if you need any additional assistance.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Front facing camera audio won't work (already cleaned speakers and microphones)

so today i attempted to rake a video and was soeaking, but when i went to watch it, the audio was not working, as you could not hear me talkingg, because it was very faint. when i took a video with to camera that faces outward it worked perfectly fine and the audio was clear. i have already cleaned the microphones and speakers. please help! thanks

Did you hold the phone in a different way, using the front camera? Did your hands cover the microphones or do you have a case around the phone?
Does the microphone work if you use the voice recording app?
If your voice is too faint or sounds unclear using iPhone, or iPod touch - Apple Support

Two Member IDs and Game Club not working

I just realized that I have multiple Best Buy Member IDs and would like to merge them. Also, I know I have Gamer Club Unlocked but it is not working online, how can I find out what ID it is associated with?
thanks

Greetings viper1080,
Thank you for signing up for the forum and for your continued patience.
I should have no problem merging your two My Best Buy™ accounts, as long as they share the same information (name, phone #, mailing address). Any active points/certificates that are currently in the secondary account would transfer over to the primary account during the merge, including your Unlocked membership.
I will need some additional information from you before I can look into potentially merging your two accounts, so please send me a private message with the information below by clicking on the blue button in my signature. Once I have had the opportunity to review your accounts, I will follow up with you right away to see what I can do to further assist.
Name
Phone #
Mailing address
Email address
Merging My Best Buy™ Accounts
I hope you have a fantastic day and game on!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Where should I be able to see my Gamers Club Unlocked?

I bought Gamer Club Unlocked about over 2 weeks ago and I still have not seen it appear in my account rewards overview page. It shows that I got the points for purchasing it but it does not display me as a member. Did I not get fully registered? I did notice that the person who registered me only scanned the first barcide but not the second that is covered by a yellow tape.
Solved!
Go to Solution.

Welcome to GCU you`re one of the many new members and trust me there`s alot to the program, I`m a vet and I still learn stuff everyday.
This is the easiest way to ensure you get the 20% discount in-store
1- At the beginning of the transaction have your MyBB card scanned or the phone # attatched to the MyBB account with GCU entered.
2- When processed correctly a popup box/prompt will appear on the cashiers screen staring something like "Welcome Gamer`s Club Unlocked Member", this happens BEFORE you`re required to verify your info on the keypad. There are times when the pc may incorrectly bring up the popup box/prompt for "Gamer`s Club" at that time the transaction needs to start over.
Once the prompt is confirmed everything will then work automatically.

$30 Gamer Club Unlocked Coupon Won't Work ("already redeemed")

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