30 GB iPod Turns on, but not working

I need to HELP! My daughters videa iPod turns on (the backlight ONLY), but it does not show the apple logo or a menu. I have tried a soft reset (pressing the menu button and the top of the middle button at the same time)and it DOES NOT WORK! So it lights up/turns on, and that is it. Any recommendations?!

Have you tried plugging it into the USB cable and the computer then doing the reset? I had an error like that and I could not reset the iPod until I had it connected to the computer.

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