30 GB recognized by itunes, new 80 GB locks up itunes...help please

i have a 30 gb video ipod, works great no problems at all. i connect it to my computer and it connects with itunes just fine. ive downloaded the updates, and everything is perfect. i got a new 80 GB video ipod, and i try and connect it to itunes, my computer recognizes it, itunes begins to think, and then locks up.
i then restart itunes by ending the program (ctrlaltdel)
then reopen itunes, plug in the 30 GB works fine, coneects perfectly, plug in the 80 GB itunes begins to think, then locks up.
i took it back to the store thinking bad hard drive on the ipod. return home, try plugging in the 80 GB, exact same thing! these lockups are driving me nuts!
any suggestions?!?!?
gateway Windows XP brand new works great!

oh also. i forgot a few things. first, itunes completely stopped recognizing my ipod, so i can't change my name back to what it used to be.. every time i try to plug it in, the same error message comes up.
and, also, when i said "it had me download the software updater, but that didn't do anything and it still doesn't register" i mean that its still not being recognized by itunes.
when i looked at the link for restoring factory settings, it didn't make sense to me. i couldnt do the first steps because itunes isn't recognzing anything... i downloaded the updater it told me to, but it wouldn't let me do the whole "start" "run" thing, and i'm not really sure how to do that or how its relevant to what i downloaded, so if whoever helps me out on this could either clarify those instructions or give me different ones, i'd appreciate it.
sorry this is so long-winded.
I just got this last week, i'm kinda sad/annoyed that i'm having problems already.
thanks for any help in advance.

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30 GB recognized by itunes, new 80 GB locks up itunes...help please

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