30 times/day broadband disconnect

A couple of months ago I started to notice occasional dropouts. Just over a week ago they became much more frequent. I have a BT installed filter faceplate, but the dropouts are identical if I remove the faceplate an use a line filter into the master. I have only one socket in the house, and the router plugs into that (no extensions). When it is connected the speed is great, and the line is silent when I do the silent line check (though I've never managed to be doing that when it has dropped out). I have tried 2 different routers and cables, with no difference (which hasn't stopped BT sending me another one to try - with the expected same result).The 30 or so daily disconnections are spread randomly across the day and night. The disconnects cause the homehub3 to flash amber on the broadband, then reconnect, and the duration is from 45 to 90 seconds.
Is there a way to automatically monitor line quality so I can catch any random noise? The line test done by BT always succeeds, but then it is unlikely to ever co-incide with a dropout.
My understanding is that I may be wired directly to the exchange without a cabinet, since it is pretty close.
Any suggestions?
thanks.
Current ADSL settings (it has just recovered from a dropout):
Line state: Connected
Connection time: 0 days, 00:02:15
Downstream: 18.93 Mbps
Upstream: 1.14 Mbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.1 dB / 6.3 dB
Line attenuation (Down/Up): 10.9 dB / 6.1 dB
Output power (Down/Up): 20.1 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 32 / 40
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 80 / 7
Error Seconds (Local/Remote): 32 / 1
Speedtest gives me 15618 and 877, with a profile of 17100

Yes - I'm afraid it isn't a wireless issue (wish it was though), and it happens through the night which also rules out interference from most appliances in the house. I have DECT phones nearby, but the disconnections continue even with those removed completely (and batteries removed from handsets to be doubly sure).
Noticed today that the latency is now FAST, whereas it was INTERLEAVEDwhen I first started logging the disconnections last week. It is behaving exactly the same wither way, but odd that it would change for no reason.....does that happen automagically?
Don't suppose there is some sort of device I can plug into the phone socket for a night that will detect any anomalies or intermittent line noise etc..?

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My broadband is constantly disconnecting. I have been trying to watch a YouTube video for an hour! Every time my broadband disconnects about 3 seconds in! This is very annoying!
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Same here, have had no problems with BT since joining at start of year. Since "Major Fault" they had last Friday ive had nothing but problems including ignorant staff on other side of the world telling me to reset my router and hanging up on me when ive been trying to get through to them for half an hour i kid u not, phone was picked up then was put down. Now they tell me its my hub at fault and will be sending out a new one in 2 or 3 days?!?! Isn't it obvious its still the same fault as last week?? A few friends r with BT (poor sods) and are having the same problem as me AAAARRRRGHHHHHHHHHHHHHH HELP HELP HELP!!!!! Not impressed.

Broadband disconnects approx 10 times a day

My broadband disconnects about 10-15 times a day. this is driving me mad as i have to upload large ish files for work quite often.
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Download Speed
4482 Kbps
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For a month or two i have been having problems with our phone line and broadband connection. The phone line is extremely noisy (interferance) and when you make a call or recieve a call the broadband disconnects. I have tried different filters, routers and wires but no good. I have conducted a quiet line test and the result was i could hear nothing on the line. When i unplug the hub and just have the phone connected to the socket the noise on the phone has gone and their is no problem, connecting the hub make the noise come back. As a result of all this my broadband speeds are very low.
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Connection Information
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Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
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Error Seconds (Local/Remote):
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Hide details
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0.81 Mbps
0 Mbps
2 Mbps
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Download speedachieved during the test was - 0.81 Mbps
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Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
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Solved!
Go to Solution.

your drops in connection have at one point reconnected with a far lower speed than normal resulting in the low ip profile. if you stay conencted 24/7 for 3/5 days the profile will correct itself for your current connection speed
I would as john46 suggested connected to test socket with a new filter and see if that helps
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Disconnecting what?
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I have a MacBook Pro, a Desktop PC running Windows 7 and a wifi router connected to the Broadband Internet. All devices share the same local network.
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Wow! Thanks so much for such a prompt reply and for trying to help me, I really do appreciate it.
Your reply is so detailed because, unlike me, you are an expert, so I’ll try to answer the questions you are asking, however I’m not that good at computers so please be patient and excuse me.
1. Network layout.
What is the wifi router you have??
Answer: I’m connected to the internet through my ISP (centurylink formely Qwest) modem, ZyXel Q1000Z, I went to my modem page and copied this for you, it hope it helpsModem Status
Modem Parameter
Status
Firmware Version:
QZZ001-4.4.015.1-Q1000Z
Model Number:
Q1000Z
Serial Number:
S110Y12050750
WAN MAC Address:
40:4a:03:f4: I deleted some #s to post it
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Upstream Rate:
892 Kbps
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PPPoE
Encapsulation:
ATM - LLC Bridged
I presume this is modem as well.. please give all the details of the modem router .. make and model and what role it has in the network.. ie main router or bridged. If wireless is running what you do with it. Are devices connected to the modem router and so some devices are connected only indirectly to the TC?
Answer:
Make and model listed above, not sure about the bridge thing but in the image above it says something about encapsulation, does that help? If the wireless is running, (I assume you are talking about TC) I usually backup my MBP and my Windows PC, I also have a Seagate 3T Connected to the TC and I save music, photos and files on it to share within my network. Yes there are tons of devices connected to the modem, eg. Mac, MBP, MAir, Ipads, AppleTVs, iphones, printers, etc. Although when I first set-up time capsule (about 1 ½ years ago) I created a wireless network connection, Nobody ever connects to that network to access the internet, the only person that connects to the TC is me and that will be either through my MBP or my pc.
I think I should mention that my ISP modem is connected to my PC through and Ethernet cable, although I connect wirelessly to it and my TC is also using an Ethernet cable to connect to the modem, however I sometimes connect to TC wirelessly. Not sure if you needed to know that be just in case.
What setup and role does the TC have.. ie is it router or in bridge. If the main modem is also router than the TC must be bridged.
Answer: Not sure??
What firmware is the TC running?
Answer: 7.6.4
Has this been stable in the past and now has failed.. or was it always bad?
Answer: Yes!, it used to be stable before, I really never had issues, this has happened since last November I think.
2. Initial changes to get the ball rolling.
Let me strongly recommend you do these thing...
Comment:
I’m about to do your recommendations after I finish typing this, however I thought I should mention that while on Windows 7, I am only able to see the TC on Airport Utility as soon as I unplug the TC and plug it back in, other than that TC doesn't show up on it, I am only able to see the TC through Windows Explorer/Network. Also sometimes while I’m doing something else, like being on the net, I notice the HD connected to the TC seems to be reading something
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When doing the factory reset do I need to this SMB thing? I’m a bit confused here, you are talking about me doing manually, so I can type something like this right?
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Good 2.4ghz wireless name. TC24ghz
Good 5ghz wireless name TC5ghz
Exactly what format is the USB drive? Is it partitioned GUID and formatted HFS+ on the Mac?? this is the only way really.
Answer: The Hard Drive connected to the TC is a Seagate 3t, I did do a partition GUID and half of it is to be used in my mac and the other in pc, I had no issues in the past with these partitions, I was able to save files from my MBP to the HD and from my PC to the HD, and then later able to see either files on both my mac or pc.
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I'm also enclosing a couple of photos of my windows airport utility, I am not sure if they will help you know something, I deleted my name and Ip address.
Thanks again LaPastenague

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