3050A J611 full software install: Scan options gone under Win7; existed on Vista

Bought a HP 3050A J611 for my laptop running Windows Vista and loved all the scanner options provided via the Windows Desktop icon/HP Scan utility. Bought a refurbished HP Desktop running Windows 7(64-bit) Home Premium Service Pack 1, downloaded and installed
HP Deskjet Full Feature Software and Drivers ► 2011-05-23 , Version:23.0.0, 90.08M
but now I'm not seeing any of the scanning options nor the HP Scan utility. User error? Defect? Really need the full scanner functionality!
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Did the software install properly? Also have you checked the HP folder in the start menu for all the HP applications? In the mean time I suggest running the HP Print & Scan Doctor to see if it is able to find any specific installation errors or connection issues. If it does not resolve the issue, post back with any new details and we will continue from there.
Thanks!
Sean
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HP Printer Assistant Software Missing Scan Option on DeskJet 2542

I have installed the Printer Assistant Software on both an HP Desktop and a Lenovo Laptop. I have two HP DeskJet 2542 Printers in two different physical loactions that I connect to with the Laptop. On the Desktop computer the install of the software has a SCAN function Button that launches a SCAN mode where I can scan files to PDF, etc. That option does not appear on the Laptop. I have re-installed the software on the Laptop and still cannot get that function. Why? Makes no sense that it woud install and show up on the Descktop computer, but not the laptop. Is it because the Desktop is HP and the laptop is Lenovo? How can I get the SCAN button and functionality in the Printer Assitant software on the Laptop???
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Hi.
Uninstall the software, then reinstall its latest version from the HP site and not from the supplied CD:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-117577-4&cc=us&dlc=en&lc=en...
Please let me know if that may help,
Shlomi
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Failure to install Windows XP Mode under Win7

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Hi,
I would like to suggest you perform the following steps to install Windows XP Mode.
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2.
Install the
System Update Readiness Tool for Windows 7
3.
Temporarily uninstall the third party antivirus program and firewall
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Boot into
Clean Boot
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Download and install
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I want to install Photoshop cs5 (!) under Win7. Where can I download the 64bit Version (German)?

Where can I download the 64bit Version (German)?
Thank you.

Per the Photoshop CS5 specs:
Photoshop CS5.1 runs 64-bit native on Mac OS X, Microsoft® Windows Vista®, and Windows® 7 platforms. It can also run in 32-bit mode across all platforms, including Windows XP. 64-bit users should realize noticeably greater gains in performance, in some cases as dramatic as ten times the previous speed.
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Accessing printer software for HP Deskjet 3050A J611 series with Windows 7

There is currently a problem with the HP Deskjet 3050A J611 series software on my computer. It used to be when I clicked on my desktop icon (or launched this program from my start menu) I would see a list of option such as check ink levels, scan a picture, search for help, and so forth. Now the screen shows only this:
http://i174.photobucket.com/albums/w82/RedComet01/HPscreen.jpg
Clicking on HP Printer Assistant does nothing.
My computer is a Dell Inspiron 620 with a Widows 7 Home Premium (64 bit, service pack 1) operating system.
Does anyone know what might be a solution to my problem?

Installing the latest full software package from HP should fix the problem of the buttons disappearing. These printers use the same basic software, and what I said is true for both. HP fixed the problem in version 28.8 of the software. I'll link it below for the 5514 and the 3050A.
Deskjet 3050A: HP Deskjet Full Feature Software and Drivers
Photosmart 5514: HP Photosmart Full Feature Software and Drivers
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Why can't Adobe do something as simple as giving us a desktop shortcut? Or even better allow us to access direct from print option as we could do if we had the software installed?

Why can't Adobe do something as simple as giving us a desktop shortcut? Or even better allow us to access direct from print option as we could do if we had the software installed?

Now that I know you are talking about Cloud (not the focus of this forum -- a forum on Acrobat that does provide the icons and the reason for wondering what you were talking about). The Creative Cloud that I have does include the icons on the desktop. However, I am not familiar with the cloud service other than CC. If it is some other product, then exactly what is the product name. As far as CC, I get the icons on my desktop, so I am not sure what your problem might be.
If you did not like the tone, I am sorry, But I honestly had no clue what you were talking about because you only said that Adobe icons were not coming up. You provided no information on the product or operating system that are fundamental to providing help. Adobe (the company name) has about 150 forums dealing with different products probably numbering close to 100. So saying no Adobe icons was meaningless to me and thus the question. I was trying to get information to help you. If you took it as an insult, I am sorry.

PE9 scanning options change after installed new printer

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This tech note may help
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Photosmart 5520 - Scan Option disappears from Mac OS X 10.9 to 10.10 update

I have been searching this problem for the last 2 hours. I have already installed, deleted, reinstalled drivers from this website and Apples site.
Under printers and scanners in my System Preferences, I can choose and easily print from our HP 5520, but the scan option button has now disappeared from my 10.9 to 10.10 update. My wife has the exact same computer as me and we are both connected to the exact same 5520 printer, but she is still on 10.9 (scan option is available and works) and I am on 10.10 (scan option is gone and HP Scan doesnt work either).
Solutions please!
Solved...

Hello @caking1s,
Welcome to the HP Support Forums! I understand since doing the Mac update from 10.9 to 10.10 now you are unable to scan with your HP Photosmart 5520. Please go ahead and follow the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Photosmart Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
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DJ 3050A J611 is not discovered

I'm using a laptop with Windows 7 professional SP 1. I connect the printer DJ 3050A J611 with USB and the printer is seen in "Devices and printers". I installed the complete software from HP.
But the printer is not discovered by the software. When I start "Printer setup&software" and choose "connect new printer", then "USB", the rpinter is not discovered.
How to debug this problem?

Hi liwu203,
I suggest using the HP Print and Scan Doctor (PSDR). The PSDR helps resolve and identify many printing and scanning errors, network connection problems, and driver issues. Click here to download and run.
Please let me know if this resolves the issue. if you require further assistance, please provide me with any additional details you can, such as the outcome of the PSDR, thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP OfficeJet 8620 Scan Options Disappeared

I ran the scan doctor program on my scanner. When I reopened my scanner dialog through the print menu all of my options for scanning are gone.
I have uninstalled and reinstalled my printer twice and it has not corrected this issue. I have also restarted both my printer and computer.

Hi there @vks84 , Welcome to the HP Community
I read through your post about how when you were done running the Print and Scan Doctor,
the scanning options were missing from the software. The type of driver is the first thing to come to my mind when I see this.
Could you check your Devices and Printers on your computer and let me know if you have the Class Driver installed or "8620 Driver" or something similar to that?
Check this post for screen shot examples of checking in the Devices and Printers folder: officejet Pro e All-In-One x64 print driver for Windows Vista Home Premium (64-bit)
Also, when you uninstalled the printer, did you completely restart your PC before you reinstalled? Where exactly did you run the installation from (disk, or download), and which driver did you install (post me a link if you downloaded it).
Thank you,
R a i n b o w 7000I work on behalf of HP
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HP 3050A J611 Wireless Connectivity issue

I have an HP 3050A J611 which I have used (successfully) wirelessly for a couple of years. I have used a MiFi 2200 Verizon internet device to connect wirelessly to both my laptop and the printer, printing and scanning successfully. I recently changed to an Ellipsis Jetpack 523C (Verizon), and I'm attempting to connect the printer (3050A) to the laptop via this Jetpack. I can't figure out how to communicate the printer and the Jetpack. I can't find the place on the printer control panel where I enter the Jetpack password, or where the printer shows available networks......anyone?

Hello cmw71,
Welcome to the HP Forums.
I understand that you're having issues getting the Deskjet 3050A back onto the wireless network since changing to an Ellipsis Jetpack. I will do my best to help you with this.
I have located a document for you that should be helpful in resolving the issue. The reason why you cannot find the setting on the printer would be due to that fact they don't exist. As explained in the document, there are only two was to connect this printer Wirelessly. Via Auto Wireless Connect, or USB setup of Wireless.
Installing the Printer Software for a Wireless Network Connection.
Please follow the document for your operating system. Let me know if you encounter any errors or difficulties and require further assistance.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

How can I setup a Deskjet 3050a/J611 to my Chromebox?

HP Deskjet 3050a-J611.
- Setup the printer, and once on, it printed the alignment page.
- Went through the menu on the printer, but it has no option to print the "information sheet." All I could get it to print is the configuration sheet, which has no email listed.
- Went to setup the eprinter in Google Chrome browser settings, but it just links me to the HP site.
- No instructions on how to use this printer with a Chromebox/Chromebook in the manual. HP offers Linux drivers, but never on their CDs, but the Chromebox doesn't do CDs, of course. And wow, is that print is really small to my 50-year old eyes.
- Says it is connected wirelessly and the printout confirms that, although I also have the USB cord connected to the Chromebox.
- Google offers no support, just pushes me to the HP website, which asked me to sign in using my "new eprint email."
What do? Thanks!
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View Solution.

The issue is that this printer is set up via USB, or something called auto wireless. The autowireless configuration requires a windows or mac computer to connect.
The alternative is the WPS setup method, if your router supports it you go to the wireless menu on the printer, there should be a WPS option, and then when you have pressed ok on that push thr button on the router. This will link the two devices together, and the printer will have a full connnection.
There is another alternative but it can be hit or miss.
In the wireless menu of the printer there should be an option to restore the defaults, select that.
Next on your chromebox if you look at the available networks you should see a network for your printer, likely labelled something like HP-print-3050a, connect to that.
In your web browsers adress bar type in 192.168.223.1 - it should load up a webpage for the printer.
In there you should be abl to go to network at the top, then wireless on the left, then there should be a wireless wizard to put in your home network name and password.
After this you should be able to get the info page by enabling web services, and then use google cloud print for printing from the chrome box.
Jon-W
I work on behalf of HP
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HP LaserJet CM1415fnw Full Software Installation Problem

Now I have a large useless as a boat anchor printer in my office. Hello Jeff,Thank you for contacting HP Customer Support.We apologize for the inconvenience, however, you have reached the warranty department.
For assistance with your HP product and services please visit www.hp.com/support.HP also offers the following free self-help tools.
• HP Support Assistant is a tool built right into your PC that is immediate and always-on, and provides problem solving, automatic updates, and diagnostics. To access HP Support Assistant go to www.hp.com/go/hpsupportassistant.
• Join the HP Support Forum to find solutions, ask questions, and share tips. To access the HP Support Forum go to www.hp.com/go/supportforum.
• HP Print and Scan Doctor is a downloadable tool to resolve common Windows printer problems. To access HP Print and Scan Doctor go to www.hp.com/go/tools.Sincerely,
Tanushri DasHP appreciates your business.For information about HP privacy practices, read the online privacy statement at www.hp.com/privacy. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Full Software wont install. Installation errors with Debug or Cancel. If I debug with Visual Studio 2015 this is the exception: System.TypeInitializationException was unhandled
Message: An unhandled exception of type 'System.TypeInitializationException' occurred in hpbcsiCommonTools.dll
Additional information: The type initializer for 'Microsoft.Practices.EnterpriseLibrary.Logging.Logger' threw an exception. I would never create a mass produced package with Enterprise Library. That is asking for trouble especially on a developers machine. I am sure I have a Microsoft package that uses a later version or something screwing up the machine.config>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Hey , Welcome to the HP Support Forum. I see that you're unable to install the drivers for your HP LaserJet Pro CM1415fnw Color MFP. I'd like to work with you on this. I have some suggestions that might result in a viable setup. Try the following steps: Clear Temp Folder: Open the Run box by pressing the Windows + R keys'. In the box that pops up type %temp% and hit enter.When the Temp folder opens select Ctrl + A at the same time on your keyboardOnce everything is highlighted in the Temp folder select 'Delete' on your keyboard to delete the files within the Temp folder. No files and folders on your actual computer will be removed. This will only delete Temporary files. If a file is still be used by a program on your computer you will get the pop up to 'skip' the item.Once the Temp files are deleted close the windowOn your Desktop, right click on the Recycling Bin and select Empty Recycling BinNext, run Microsoft Fix it. Click here to install. This utility might solve the install problem. I also suggest updating the printer's firmware. Connect your printer to the PC via usb (if possible) and click here to complete the firmware update. If none of these steps are helping, you can do a selective start up on your PC working directly with MSCONFIG to try and determine what, if any Windows service or program is interfering with your ability to install the drivers. Here's how: Click on the Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when promptedAfter you reboot, try the install again. If you're able to finish the setup we can safely assume there is a background program or service on your computer blocking the install. You will need to enable one service at a time on your computer to locate the program that's blocking your printer from printing. Here's how to undo the above-noted MSCONFIG steps: Click the Start icon.In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Normal Startup'Click Apply and OKRestart your computer as prompted. Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution. Thank you for posting in the HP Support Forum. Have a great day!

3050A J611 full software install: Scan options gone under Win7; existed on Vista

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