30G Video iPod not recognized by PC/iTunes

I've just moved to a brand new PC with Vista 64bit.
I installed iTunes64 no problem. When I plug in the iPod it is not recognized by Windows or iTunes. It does not even look like it appears in the Device Manger list under USB Controllers.
Looks like other people are having the same problem but no one can help them. Just adding another voice to the choir.

Nevermind I was able to figure it out elsewhere.
iPode was showing in Device Manager under Other Device. I was able to select and install USB drier and it worked

Similar Messages

Video iPod not recognized correctly in iTunes

Hi--
I recently bought an 30gig iPod video [5th generation] and tried using it with iTunes.
while iTunes was able to move music onto my iPod, it would not move videos.
using another software, I converted all my videos to mp4, a format which is supposed to work with video iPods.
I went to a friends house and downloaded some of his videos, which worked fine.
but I still cannot get videos onto my iPod through my computer.
my sister, who uses the same computer, runs into the same problem, so this is not a problem with our iPods.
what's going on?
Thanks.
30gig iPod video Windows XP

Just to check, are any of the videos labeled as TV Shows?
Videos Labeled TV Shows Don't Appear on iPod
Also, is all of the software up to date?
iTunes
iPod Updater
Updating iPod's Software
btabz

Ipod not recognized by windows, itunes, and will not charge with pc.

yesterday, when i went to sync some new music onto my 1gen nano, it did not work (duh). i plugged it in 3 times:
-1st, it displayed the "do not connect screen" for one second, and itunes flashed the screen it shows when your ipod is connected, but then the ipod disconnected itself after that one second.
-2nd, windows gave me a message saying the hardware could not be recognized.
-3rd, nothing at all happened, as has been happening each time i try to plug it in since then.
i've done the 5 R's .. and i've tried all the suggestions shown on posts that sound like mine, including these: Windows XP cannot detect an iPod.
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
my ipod will charge when plugged into a wall charger, and it plays normally. also, my brother's ipod (2nd gen nano) is recognized by windows/itunes.

Hello
I have been having nearly the same problem as Crashcup for the past month. Differences being I am operating with Windows Vista and my iPod is a 160GB Classic. I have gone through all the steps in the troubleshooting documents to no result. I attach my iPod and it is not recognized by Windows, iTunes or even in Device Manager. Not even as an "Unknown Device".
I know there is nothing wrong with the USB ports as two different external hard drives and a video game controller work perfectly fine through them. Same goes with the iPod itself; it continues to play and function normally, and is recognized by a charging device completely separate from my laptop. Just when attached to the computer there is no sign of it.
I am very frustrated that there is no further instruction with regard to what to do with an iPod Classic (as referred to by Crashcup: "...it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC????)
Any help would be much appreciated.l=

IPod not recognized by Windows / iTunes

Hello,
I hope someone here can help. So far my first experience with Apple support has NOT been a positive impression.
I searched for info on this problem, but the other ones I see all seem to be related to freezing or battery issues.
iPod Classic 120GB, I don't sync very often, and just finished doing a bunch of cleanup in iTunes (album artwork, song info, etc.) and want to re-sync the pod.
When I connect to the PC with the USB cable, Windows doesn't seem to recognize the device, and it doesn't show up in iTunes.
It is charging through USB, however. The battery is fully charged.
I tried 3 different USB ports on the PC.
Tried restarting iTunes.
Tried restarting the computer.
Went to Apple support website, tried the troubleshooting assistant:
Reset the pod.
*Had already tried different USB ports.
*Had already trired restarting the PC (Although it mentions checking for the latest software updates - I didn't do this. WHAT software updates should I look for? Device drivers? OS updates? WHAT???)
Re-installed iTunes. (Was already at v 9.2.1.4)
*Did not try the restore. Reading the instructions, it appears that the iPod has to be connected to do this, and that's the problem -won't connect!
Also read something about disk mode. I set the iPod to disk mode, but it's not recognized that way, either. When connected by USB in this mode, the iPod screen still says "OK to disconnect".
I tried the link "iPhone, iPad, or iPod is not recognized by Windows".
I do not see the "Apple Mobile Device USB Driver" anywhere in Device Manager. I suppose this is the problem.
However, continuing with the instructions, it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC?????
(These instructions also say to disconnect the device, but nowhere says when to connect it. Why do they put half-baked troubleshooting instructions on their web site???)
Is there anyone from Apple support on this list who can help? I believe the driver needs to be reinstalled somehow, but it didn'thappen when i re-installed iTunes, so how do I do this?
Thanks
Keith

Hello
I have been having nearly the same problem as Crashcup for the past month. Differences being I am operating with Windows Vista and my iPod is a 160GB Classic. I have gone through all the steps in the troubleshooting documents to no result. I attach my iPod and it is not recognized by Windows, iTunes or even in Device Manager. Not even as an "Unknown Device".
I know there is nothing wrong with the USB ports as two different external hard drives and a video game controller work perfectly fine through them. Same goes with the iPod itself; it continues to play and function normally, and is recognized by a charging device completely separate from my laptop. Just when attached to the computer there is no sign of it.
I am very frustrated that there is no further instruction with regard to what to do with an iPod Classic (as referred to by Crashcup: "...it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC????)
Any help would be much appreciated.l=

New 30g video iPod not fully accessible.

Hi all,
I looked around but couldn't find any replies specific enough for my sitch.
I just got a brand new 30g video iPod last week. I tried to load it up this weekend using my 2002, 1ghz, 17" flat panel iMac (usb 1.0/firewire).
I'm able to load playlists/music on my iPod (10.75 gigs so far) but I can't load videos. When I try, I get a message saying , more or less, that "the video can't be loaded on this iPod". Also, in iTunes, I only get tabs in the iPod section for:
Summary
Music
Podcasts
Contacts
And, under summary it reads: n/a for Software Version and n/a for Serial Number. And it says - Format: Windows. Since it was brand new out of the box, I figured it would have configured itself to Mac automatically?????? And "Software Update" and "Restore" are grayed out and not useable.
I thought all this might have something to do with using a usb 1.0 port on my iMac but I used a PC laptop with usb 2.0 and iTunes to check the iPod with and got these results:
I got more tab choices for the iPod such as: Movies, Photos, etc. and it showed the Software Version and Serial Number of the iPod but when I tried loading a video, I still got the same message saying that the video couldn't be loaded on this iPod.....huh????
Anybody know what's going on. I want to use the iPod to it's full capability and I want to use it mainly with my iMac because that is where I have all of my music and movies/videos (total of about 19 gigs worth of music and video). I'd rather not have to transfer all that to the PC.
Do I need to use Disk Utility to erase the iPod? I just don't want to mess it up.
Thankxx
vanessa_b

Hi, just to be clearer guy's:
1. I'm not trying to upload movies from DVD's just digitized, downloaded videos.
2. I am only using iTunes to manipulate the iPod, thought that was clear.. :/
3. I tried the different video formats just to see if any at all would load.
I'll try to restore on the PC laptop. I'm still confused as to why the box says "PC/Mac" but upon connecting it to my iMac right out of the box, it was Windows formatted???
Oh well, let me give the PC restore a try. I'll let you all know.

Video Ipod Not Recognized as 5th Gen.

I had the 20G Ipod, exchanged for the new 30G video ipod. Removed all old ipod software, installed new ipod s/w and new itunes. Still won't let me add a quick time video even tho it shows a video icon in the left panel. Cannot add photos at all, even tho I set up the sync process in options. Any ideas?

Hello, this is my first message and i was wondering if apple will take back my 20gb color iPod in exchange for the new 5th generation? I have had it in the case all its life and it works perfect. Any suggestions. Thanks!!!
~Nick~

Video ipod not recognized by windows at all

My new video ipod suddenly cannot be recognized by Windows. I'm not really sure what happened - one day I was able to plug it in and have iTunes automatically start and sync, and now whenever I plug it in I just get the message "do not disconnect." Also, the iPod is not recognized by Windows - doesn't even show up in "My Computer," though it does show up in "Device Manager" and in the "Safely Remove Hardware" dialogue.
What could be wrong? I already uninstalled iTunes and Quicktime and reinstalled them, to no luck. I also installed the new iPod system software 1.3 but also no luck. Finally, I uninstalled all of my USB ports and forced Windows to reinstall them, but that didn't work either. The first time I put in the iPod after that I got a dialogue box that it had recongized the new hardware and was installing the iPod, but nothing ever came of it.
However, both iTunes and my video iPod are fully functional, and I have taken VERY good card of the video iPod.
Any idea what could be wrong???

I tried it, setting it to E. It didn't work. Tried the same thing after setting it to disk mode and it didn't work. Just the same old BS about "Do not disconnect," but it isn't recongized anywhere on the system except for Device Manager and the Disk Management tool you mentioned. No acknowledgement from iTunes or in My Computer. Meanwhile both iTunes and my iPod work fine, but they can't communicate with each other.
I AM GOING INSANE!!!!!!!!!!!!!!!!!!!!! I have tried every trick in the book that I could possibly think of. Not only did I uninstall and reinstall iTunes, QuickTime and the iPod helper, but after I uninstalled them I COMPLETELY nuked them, eliminating every file and clearing extraneous references out of the registry. Then I reinstalled from the CD going by the instructions by the letter. I thought for sure it would work now but for some ridiculous reason it doesn't.
I am completely at my wits' end.................. What the heck can I do???
PS: I also have Linux installed in a secondary extended partition, which is on my hard drive but not counted as C. Not sure if that makes any difference.

Desperate plea: ipod not recognized by Windows/itunes

I apologise ...
for being yet another forum user who pops up with a desperate plea.
I am fairly geeky and done everything I can think of.
I have 2 ipods. One is a brand new video ipod, the other a 2nd generation. Both ipods work on one one laptop, my video ipod refuses to work on my Sony Vaio (whereas the 2g ipod is fine)
Specifically: I connect via USB and a "not recognised ... device malfunctioning" error occurs. Using exactly the same USB port, cable and a different (the 2g) iPod it works fine.
I have removed and reinstalled itunes and ipod updater.
I went to the mac store's "genius" bar and the ipod was given the all clear.
So, there's clearly a conflict between my video ipod and my Sony Vaio (running XP: have tried this with and without SP2) My question is what should I try next?
I've done everything I can think of, and as the other ipod works (and this video ipod works with other systems!) I am at a loss at to which variable to try next.
I apologise for bothering you regulars, but rest assured significant googling and more have turned nothing up ...
I wait in hope!
To make a little clearer as my post was not particularly eloquent: my 2g ipod works fine using the same USB cable and USB port. The 5g is not recognised. I am trying to establish the variable between these so I can fix it. Any ideas?

Thanks for the speedy response.
I am afraid, no, there are no errors when nothing is plugged in or, indeed, when the 2g iPod is plugged in. I've followed other threads on here and been sure to have usbstor.inf etc all in place.
When I plug in the 5g, windows says a device attached to the system is malfunctioned or unknown. In device manager it says the device is unknown.
The ipodservice is running and all other software and processes are there/have been reinstalled/restarted etc. I've done every I can logically think of!
I am really at a loss as to why my 2g iPod works and my 5g iPod won't. Annoyed as well, obviously, as the Mac store formatted my iPod today during the troubleshooting. Thus this morning I had 25GB of music and no ability to update, now I have 0GB of music and no ability to update (I still have all the music on my laptop, I mean simply I can't get it on to the iPod at the moment)
Can anyone think why one iPod works and one doesn't? Is there anything in the USB 1.1 or 2.0 side of things that could be playing up?
So grateful for any help!
Tom

Re: iPod not recognized by Windows / iTunes

My 80gb iPod classic is recognized by my PC (Windows XP) but not in iTunes. I have gotten iTunes to give me a prompt to restore the iPod, but after that when iTunes says that the iPod will restart and will appear in the left-hand pane, it never does, and I get an iTunes message that there is an improperly connected iPod detected.
I've uninstalled and reinstalled iTunes (I also have an iPhone, so I can't downgrade to an old version of iTunes), restarted my computer, tried connecting the iPod in disk mode, etc. I ran CopyTransDoctor and got a message that the iPod is corrupted. Same with trying to defragment the hard drive in the iPod using the Windows utility. Once that has happened, is there any way that the "geniuses" at the Apple Store can save my iPod? Or am I going to have to shell out another $200+ (this is my second iPod--my iPod 3rd Gen died in 2007) on a product that seems to only have a lifespan of 3 years?

Start here:
iOS: Device not recognized in iTunes for Windows

IPod not recognized by Windows / iTune

When I connect my iPod using USB 2.0, I now get a "USB device not recognized" error on Windows XP. iTunes also does not recognize that iPod is connected.
I believe this problem may have been caused when my iPod was connected to a friend's speakers. When it first connected, the following error message appeared:
"FireWire connections are not supported. To Transfer Songs, connect the USB cable provided".
After pushing the Selct button to gt rid of the error, iPod worked fine in the speakers and continues to work fine with my FM tuner and other devices.
I've tried the following to fix this problem:
1. 4 of the 5 Rs. (Can't find a way to restore as I can't get iTunes to recognize my iPod).
2. Reinstalled iTunes.
3. Simple restart on computer.
4. System restore on computer.
5. Tried to update USB drivers.
6. Tried to load iPod in disk mode.
7. Went through all of the Apple Support articles for this problem and tried all of the reccomended steps.
As mentioned, my iPod works fine otherwise and I'd hate to have to send it away to be repaired if there is a simple fix. Also, my wife's Nano is working without problem on the same PC, so I have a feeling that this problem is iPod related rather than PC related (though, I could be wrong!)
Does anybody have any suggestions?
Is there a way to restore iPod manually (i.e. without iTunes)?
30 gb 5th gen. Windows XP
Windows XP

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
http://support.apple.com/kb/TS3694#error1602

Ipod not recognized by updater/itunes

I've gone through all the steps listed on the help pages. I've done as many of the 5 r's as I can. I just got a video ipod last weekend. I have the latest updates on itunes and ipod updater. I know the ports arent the problems because when I plug in my old ipod the updater reads it. The ipod shows up under my computer, it just doesn't register with itunes. If anyone can help me with this it would be greatly appreciated. Thanks.

Hello,
I guess no one knew anything about this, but I have some things you can do, and hopefully this info will help:
Format your iPod via "My Computer":
Go to "My Computer".
Right-click your iPod there.
Click on "Format".
Does the iPod format correctly? Check if it works after this.
Format your iPod via "Control Panel":
Windows users: If you are not able to restore the iPod, you can try to format it:
Open Control Panel
Click the "switch to classic view" link, if necessary
Double click "administrative tools"
Double click "computer management"
Under "storage" click on "disk management"
Find your iPod's listing
Right-click on it and click "format"
Select "FAT32" and start the format
Also, check this out:
iPod shows up in Windows but not in iTunes.
I think this will help some, or maybe solve your problem!
~~Kylene

Ipod not recognized after installing itunes 7.3

I've upgraded to itunes 7.3 on my Windows Vista desktop and now none of my IPODs are recognized and I'm getting the following message:
"your IPOD needs to be reformatted for use with Windows"
I've double checked and my IPOD shows that it is formatted for windows. And, when I go to try to restore my IPOD, I get an error message saying that it cannot be restored.
I do NOT have this problem on my Windows laptop - everything works fine with iTunes 7.3 on my laptop.
Is this a problem with Windows Vista and iTunes 7.3??
Does anyone have any ideas?

macfixit.com has instructions on how to go to oldapps.com and revert to iTunes 7.2 :
iTunes 7.3 (#3): Downgrading to iTunes 7.2; Deleting and restoring the library for -50 errors; more
Downgrading to iTunes 7.2 For many serious issues with iTunes 7.3, the only viable fix is reversion to iTunes 7.2. Unfortunately, Apple does not maintain old versions of iTunes. As such, if you did not keep a copy of the iTunes 7.2 installer (as described here), your options are limited. Fortunately, OldApps has a mirrored copy of iTunes 7.2 available for download.
In order to downgrade to iTunes 7.2, follow these steps:
1. Delete the following files:
The iTunes 7.3 application (located in /Applications)
com.apple.iTunes.plist (from ~/Library/Preferences)
iTunes.pkg (from /Library/Receipts)
iTunesX.pkg (from /Library/Receipts)
2. Download and install iTunes 7.2

HELP!!! 30 GB Video Ipod not recognized by 2 computers

I have 2 ipods. I has been unable to connect my 30 gb video Ipod to my laptop for a while. Today I installed a new 8gb ipod and it works just fine, even with the same cable, on my laptop. I tried all the "R" except general reset cause my other computer with i tunes and old songs is dead. Tried to connect my 30GB ipod in disk mode and nothing works, even on a 3erd computer running vista. Either Xp or Vista does not recognize my 30 gb ipod on standard or disk mode... no recognition at all. Just installed the other 8gb ipod today and it just works fine. I read almost all topics and find no answer, HELP!

Nevermind I was able to figure it out elsewhere.
iPode was showing in Device Manager under Other Device. I was able to select and install USB drier and it worked

30G video iPod not playing podcast video

My video iPod won't play podcast video. I get sound, but no video, just a still picture. Video plays fine on my computer. I just recently upgraded iTunes, but I was having the problem before that. Any suggestions?

My video iPod won't play video files. I get sound, but no video, just a still picture. Video plays fine on my computer. I used to be able to play the same video files before. When I do a "Get info", the files are of MPEG-4 type. Any suggestions?
By the way, I have played around with the video settings also.
Sony Vaio Windows XP
Sony Vaio Windows XP

IPods not recognized after installing iTunes 7.3

After installing 7.3, none of the iPods in the house (a Mini, a Nano and an iPod Photo) will boot up into iTunes. I have gone through the first four "R"s, but am unable to even attempt the "restore" as it requires that iTunes recognize my iPod.
"1) Make sure you've reinstalled the latest version of iTunes.
2) Open iTunes, and then connect your iPod to your computer.
3) After a few moments, it will appear in the Source list in iTunes."
By "Source list", I assume they mean the entries under the heading "Library" (Music, Movies, etc.) because that's where the iPod usually shows up, right?
In any case, none of our iPods will show up anywhere on the iTunes.
I have the installation disc from our most recent purchase (the Nano last fall or summer, IIRC). Would it work to re-install it or does anyone have any other suggestions?
My apologies if this has been covered here. Thanks in advance from an Apple Discussions newb.
imac Mac OS X (10.4.1)

macfixit.com has instructions on how to go to oldapps.com and revert to iTunes 7.2 :
iTunes 7.3 (#3): Downgrading to iTunes 7.2; Deleting and restoring the library for -50 errors; more
Downgrading to iTunes 7.2 For many serious issues with iTunes 7.3, the only viable fix is reversion to iTunes 7.2. Unfortunately, Apple does not maintain old versions of iTunes. As such, if you did not keep a copy of the iTunes 7.2 installer (as described here), your options are limited. Fortunately, OldApps has a mirrored copy of iTunes 7.2 available for download.
In order to downgrade to iTunes 7.2, follow these steps:
1. Delete the following files:
The iTunes 7.3 application (located in /Applications)
com.apple.iTunes.plist (from ~/Library/Preferences)
iTunes.pkg (from /Library/Receipts)
iTunesX.pkg (from /Library/Receipts)
2. Download and install iTunes 7.2

30G Video iPod not recognized by PC/iTunes

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