30GB 5G only recognised in Device Manager

Hi,
wondered if someone could help. Although new to the forum i have extensively read many of the other posts along with apple support and realise there is a problem with the 5G ipods and windows XP; however, no suggested solutions (even from apple, e.g. 5 R's) have worked. I do have Norton installed, however i have negated this problem already (see below).
I have had a number of ipods connected to my computer (3G 15GB, Mini, 4G) and none have had a problem. to set up my latest ipod i firstly uninstalled all previous itunes and updaters, installing what was given on the CD and updating when prompted.
Despite this, the ipod is not recognised in either, iTunes, My Computer, or disk management (so i can't even change the drive), and ipod updater comes up with 'service error'. the only place it is recongnised is device manager but with a yellow ? stating that the drivers are not installed.
Now, i have tried it in other computers in the house all with XP pro and with ipods and itunes already installed. On all computers the ipod is recognised in both itunes and windows. futher negating possible conflicts i have used different leads, tried it on my other computer using Norton and all of these worked. This suggestes that the problem must be isolated to on my main workstation.... However, further confusing the issue all my other ipods work with the newly installed itunes on my main workstation! hum?
ultimatley my problem is how to get windows to to recognise my 5G drivers?

hiya!
just checking to see where you are in the troubleshooting process.
Despite this, the ipod is not recognised in either, iTunes, My Computer, or disk management (so i can't even change the drive), and ipod updater comes up with 'service error'. the only place it is recongnised is device manager but with a yellow ? stating that the drivers are not installed.
following up on the Ipod Service Error, have you checked through these possibilities yet?
iPod for Windows: Fast user switching in Windows XP is not supported
iPod shows up in Windows but not in iTunes
following up on the message about the drivers, have you seen the techniques in this MarkJones post yet?
MarkJones: Re: Windows XP (SP2) Laptop only finds generic "New USB 2.0 Device"
love, b

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