30GB 5th gen wasn't recognized by computer or itunes

This is for info only as my ipod is working again. On 3/15 I plugged my ipod into my computer to sync what I just bought from the itunes store. I had upgraded itunes the week before to 7.6.1.9 and when I plugged my ipod in was prompted to upgrade it to 1.3. The ipod started syncing but then the Do Not Disconnect window went away, but itunes thought it was still connected. I went thru different things and ended up somehow upgrading to 1.3 but then my ipod only had the album I had purchased that morning and one song purchased the week before. My over 3GB of music was no longer on the ipod! (but weird, my pictures were still there.) My computer would then see the ipod for like 2 seconds (no exageration) and then nothing. itunes thought it saw it but I'd try to restore and an error came up (1418 or -50). (I downloaded itunes upgrade again, reset the ipod, restarted my computer, but I stopped short of reloading itunes.) I plugged it into my husband's computer, it saw my ipod and then I tried it on mine (after removing the 1.3 files from the upgrade directory) and I was able to get version 1.2.3 back on my ipod and all my music back on it too. I don't know what the deal was but it seems pretty coincidental that the two version upgrades were done and then this. I've had my ipod for over a year and never a problem. If anyone does have an idea what the problem was please post it. I won't upgrade my ipod until 1.3 is gone!

hi, i was having the same problem as u did, is my first time to encounter this, i was suppose to sync my 6th generation ipod classic but then instead of syncing automatically a dialog box showed up asking for my ipod's name, so it means the initial set up was initiated, i canceled it instead of clicking ok.then what i did was i restarted my comp and opened my computer, but i was surprised because once itunes recognized my ipod, the drive f ( that's my ipod) on my comp would suddenly turned off and disappear, meaning if my my comp would recognize my ipod, itunes would and vice versa...my itunes version now is 7.4.1.2 i downloaded the new version, until now i wasn't able to resolve the probelem hope u can tell me what i did, i dont have any other comp to test my ipod with..thanks

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IPod nano (5th gen.) being recognized by computer (Windows XP) but not iTunes. Please Help.

Hello everyone,
When I plug in my iPod nano 5th generation, my computer is recognizing it, but iTunes is not. I just recently bought it off of a friend and it was working perfectly. Today is the first time that it wouldn't connect to iTunes. I have tried using different USB ports and that didn't work. I plugged in my sister's iPod Touch and it worked fine. I don't want to have to try to uninstall/reinstall iTunes for fear of loosing some of the information on there. I have also read several things that say that that doesn't work, so I don't see any reason to take a pointless risk. If there is anything that I can do to get it to work? I would try another computer, but my home computer is the only one that I have. I really need to get it to work ASAP. PLEASE HELP!!

If you check other error problems linked to this issue (example errors 1437 and 1439), you will note that these recognition issues have been prevalent for a lot of iPods (not only nanos and suffles) since iTunes version 7.5 went away. Seems like Apple doesn't have a clue, and doesn't want to have a clue. Many people all over the world have come up with things that have worked for them, but none of those fixes are working for me any more. Maybe this is just Apple's way of forcing people to buy their brand computers. It stinks. I am at a total loss as to what to do to get my Nano recognized at all in iTunes, and my Shuffles to sync. Obviously we are all venting our frustrations on an Apple hosted discussion board. Equally obvious is that no one at Apple is reading this stuff, further displaying that Apple simply does NOT CARE.
If I ever in the next couple of years or so (see, I am not very optimistic) get an HONEST answer out of Apple, or a workable solution elsewhere around the internet, I'll do a follow-up post here. But, I am not very hopeful. I think my iPods have just become expensive chunks of junk, because I am NOT going to buy an Apple computer just for them.
[ Nano 2nd gen, shuffles 2nd gen ]

5th Gen Ipod not recognized by windows or itunes. Have tried it all. Any Ideas?

Hello everyone. I have a 5th generation Ipod I recently purchased that I'm having what seems to be an common issue. When I connect the ipod to my computer via USB, the Ipod is not recognized in windows or Itunes. Occasionally the Ipod will charge when connected but not always. Though this is the same for the old wire I used and the new one I purchased today. Even when shown charging the Ipod is not recognized and there is no noise that a device has been connected. I have tried the 4 R's (without Restore) which I can't do, chaninging the drive letter, disabling start up software,uninstalling and reinstalling all Apple Software. I have tried connecting to another computer and have gotten the same result. When I check the diagnostic screen on the ipod it shows that a usb cable is detected. I have upgraded all my driver software, disabled and reenabled them. I'm almost 3 hours from the nearest store so that it out of the question. I'm curious if anyone has any other ideas and will try anything you think might be the issue and fix. Thank you for time.

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

Video Ipod 80G 5th generation not being recognized by computer or itunes.

My ipod is not being recognized by my computer or itunes at all. I bought a new cable and nothing happens as well. however when i connect it in my car it works fine. did any resolve this issue? I am not sure if its the new software that has the issue but i am almost certain it is.

Many people are reporting problems with connecting there fifth-gen iPods after the update to iTunes 9. I had the same problem, and when I downgraded to iTunes 8, everything worked again.
I tried cables, resetting, and all the other steps. My solution turned out to be iTunes 9 itself.
My problem came from using a replacement hard drive-an adapter that allows me to retrofit my iPod with a Compact Flash card instead of a hard drive.
The problem is NOT the adapter. This system functioned perfectly until iTunes 9, and when I switched back to iTunes 8, it worked again.
Summary: I have a modded iPod, and it consistently works with iTunes 8, but not iTunes 9.
Reason: Apple is sooooooooooo afraid a Palm Pre user will be able to use iTunes that they are breaking the sync code on purpose.
Downgrading iTunes:
1. find the download of iTunes 8 for your OS. (not posting links, as they may change)
2. go into your iTunes 9, and export EVERY playlist to a text file. This is the only way to preserve your playlists.
3. Uninstall iTunes 9 from you computer, install iTunes 8.
4. Configure iTunes 8 to use your music folder (especially if you moved your music to a different location other than the default)
5. Add your music to iTunes-this may take awhile.
6. Import you text files and your playlists will return.
7. Backup your iTunes 8 library files.
Happily enjoy your modded iPod. Mac Users: Don't accidentally install iTunes 9 from an Apple Update.

How to reformat Ipod Nano 5th gen when not recognized by Windows or iTunes?

I've done all the steps on the site to correct this problem up until the reformatiing part except I tried to update the driver software but Windows says that it encounters an error when trying to install the new software.
So after going through the steps I noticed that the iPod I just bought was formatted for Mac. It says that in order for me to reformat, I have to restore my iPod in iTunes but since it isn't recognized my my computer or iTunes, I can't do it.
Suggestions anyone?

Hello there, HateKnuckle.
The following Knowledge Base article offers a pretty thorough step-by-step for troubleshooting your issue:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

5th gen Ipod not recognized and not charging on any computer.

Hello
I have a 5th gen Ipod with an odd issue. I have an Ihome radio with Ipod dock in which my Ipod charges and plays everthing just fine. I usually just keep it there to charge and only hook up to my computer if I want to buy something or put other music on it. I tried syncing the other day and nothing happened, would not sync, charge, my computer would not even recognize it. I have tried 2 differnt cables, reset, have tried it with itunes started and not running on my vista computer and have also tried just to charge on a computer with XP that doesnt have Itunes installed. My daughter has in Ipod Touch that works just fine with both my cables and computers.
Any ideas of whats wrong with my 5th gen?
Thanks

Try restarting your computer with your ipod plugged in. You might also try using a different USB port. If all else fails downgrade to itunes 6 here http://www.apple.com/support/
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Ipod video 30gb 5th gen connection problems

my 30gb ipod video 5th gen wont connect to the computer, show up in itunes, or device manager. the screen comes up white in 4 different languages saying connect to computer, restore with itunes. ive tried reseting it by holding the middle button and menu and play/pause all that crap and nothing happens. i put a new battery in it charged it same message displays. i swapped hard drives with a known good one didnt work. usb cable is good because my other apple products work fine including another video 5th gen. anyone have any ideas??

Hello slapshot09,
Thank you for using Apple Support Communities.
For more information, take a look at:
iPod not recognized when connected to Windows laptop over USB
http://support.apple.com/kb/ts1401
Have a nice day,
Mario

ITunes 7 does recognize 30gb 5th gen and will not update to 1.2

Upgraded to iTunes 7, program no longer recognizes 30GB 5th gen. Windows does pick it up. So, I plug it in, explorer window for removeable drive appears, iTunes does not launch. With iTunes open, explorer window opens and there is no effect in iTunes.
By restarting the Windows iPod service, plugging in the iPod and launching iTunes manually I am able to sync the library. At this point I am prompted to update iPod to software version 1.2. If I choose to, iTunes seems to begin the updating process, but within 10 seconds the iPod becomes safe to disconnect and is effectively ejected from iTunes. The progress bar indicating the software update continues indefinitely (I have let it run for over an hour like this, nothing actually happens.)
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OK, I've had a similar problem and spent a few weeks banging my head off my desk in frustration. The iTunes 7 "upgrade" effectively made anything connected to my USB 2 ports unrecognized by Windows. After a lot of forum searching, following all relavent Apple help articles and such, I was no further along. I finally got up and running again, but I have to use iTunes 6, which means I cannot upgrade the iPod software. I'm waiting for a few updates down the road before I upgrade again. Be sure to create a system restore point before trying to upgrade again! I can't stress this enough! Anyway, to see the steps I went through to eventually solve my problem (and hopefully yours) go here:
http://www.techsupportforum.com/showthread.php?t=121214
It's my opinion that with a lot of users, iTunes 7 corrupts the windows registry somehow... C'mon, Apple, fix this buggy piece of crap already! As it stands, the only reason I use it is for my iPod, otherwise I rip, burn, organise, and tag with Musicmatch... no worries so far with that...
Dell Dimension 5100 Windows XP 2GB RAM

I have an iPod Video. (30GB 5th gen) The headphone jack only works if I push the headphone cable input to one side and hold it t here. If I leave it alone it either doesnt play at all or I hear a crackling sound. Any suggestions? Thanks.

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There are threads ongoing on similar topics. This is not a suitable topic for this forum.
I will pass on any comments from the other threads and original post in this one, but I'm closing this topic and any further petitions like this as it will just result in "Creative-bashing" and unproducti've comments.
Cat

Nano 5th Gen will NOT reset or connect to iTunes

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If none of the suggestions mentioned in the iPod Nano 5th Gen. User Manual and on the iTunes & iPod Hints & Tips website, you should take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you. If you have Apple Care, take advantage of it by calling them.

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Ipod touch is not recognized by computer or Itunes. Tried it on Windows XP OS and also Windows 7. Error message OxE8000068, unknown error, appears. Thanks for any help!

Try here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

I installed a ipod shuffle, named it differently, now my ipod classic is not recognized by computer or itunes. How do i fix?

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Hello BLTNO,
Start with this Apple support document related to your issue. Make sure to work through each and every single troubleshooting step as necessary.
http://support.apple.com/kb/TS1369
B-rock

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worked until this am (though I think I had this once before, a couple years ago, too often follows itunes updates)
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can't find it looking in Explorer
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**** Device Connectivity Tests ****
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
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Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: Y(I removed info)
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
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How do I unlock ipod when it is not being recognized by computer and itunes

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Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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To restore from backup see:
iOS: How to back up
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