32-bit or 64-bit version of CFX_FMakeTree.DLL

Hello,
We migrated our site to 64-bit Windows 2008 recently. The consequence of the migration is that DLL files that were compiled in 16-bit systems would no longer work in Windows 2008 -- specifically the CFX_FMakeTree.DLL which is throwing an "unable to load library" error. Does anybody know if there's a 32-bit or 64-bit version of that DLL? If not, what are you using as a replacement? Thank you.
Best regards,
Chung Lee

If nobody uses CFX_FMakeTree.DLL, what do you use to build a dynamic sitemap? Thanks again.

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How to install 64-bit version on 64-bit OS

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You got it mixed up here. Microsoft decided that Program Files is always meant to mean the native version, which means that for Windows 64 bit, any 64 Bit applications get installed there. Program Files (x86) is for 32 Bit applications that will run inside the Win32 subsystem in Win64. Most NI Toolkit and driver installers only install into 32 Bit. So if you use LabVIEW 64 Bit you will usually have to copy the files from the Program Files (x86) directory into the according Program Files directory, making sure you maintain the same hierarchy.
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a division of Test & Measurement Solutions

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Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
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I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
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dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes.

Even though I have a 64 bit version of iTunes, whenever I connect my iPhone it asks me to install 64 bit version of iTunes

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I am sending the result of the diagnostics
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. NX90Jq
iTunes 10.5.3.3
QuickTime 7.7
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0041AD5C0337DA28
Current user is not an administrator.
The current local date and time is 2012-03-05 16:27:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 335M
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.5.3.3 (x64) is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch running firmware version 3.1.3
Serial Number: 9C8113AB14P
iPhone 3GS running firmware version 5.0.1
Serial Number: 870031DL3NR
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
The exact error message is
This iPhone cannot be used because the required software is not installed. Run the the iTunes installer to remove iTunes, then install the 64 bit version of iTunes.

This iPhone cannot be used because the required software is not installed. Run the the iTunes installer to remove iTunes, then install the 64 bit version of iTunes.
That usually indicates that your Apple Mobile Device Support has not installed. That's also what is being shown by the diagnostics (the driver is there but the application isn't).
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

HT1923 Each time i connect my ipod touch i get a message along the lines of 'This ipod is not reconised in this version od itunes. Uninstall this version and reinstall the 64-bit version'. I have done this from Apple's website twice now but I still get th

Hi
Can anyone help? I am trying to connect my sons iPod to burn some music to it but I keep getting a message pop up stating that this version of iTunes is not compatible with this iPod and I need to remove my version of iTunes and install the 64-bit version. I have done this twice now, both times using the 64-bit download from Apple's download page, but the same message appears and the iPod is not recognized.
If anyone knows where I am going wrong I would be grateful for your advice.
Ta.

Hi Tintin01,
Thanks for visiting Apple Support Communities.
If you're being repeatedly prompted to install the 64-bit version of iTunes, I'd suggest first completely uninstalling iTunes and all its related components using the steps found here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Once you've uninstalled iTunes and its components, install the latest version of iTunes found here:
iTunes 11.0.4 for Windows 64
http://support.apple.com/kb/DL1615
Best Regards,
Jeremy

Macbook Pro w/ Boot Camp - Best way to reformat the 32bit Windows 7 and install 64 bit version without affecting the Mac side?

Hi guys! I have a new Macbook Pro purchased from Best Buy yesterday. I had the Geek Squad upgrade the RAM to 8 gigs (They only had PNY brand, I was concerned but went with it anyway). I had them install Boot Camp Windows 7 Ultimate. Today I picked it up and when I started playing with it I learned that they installed the 32 bit version of Win 7 Ultimate instead of the 64 bit version, why, I have NO IDEA.
So, I want to replace the Win 7 installation with the 64 bit version but have read that this can be tricky. What is the proper way to do this? I'm not sure I trust the Geek Squad to do this for me.
I assume I need to reformat the Windows partition, defragment and then install the 64 bit version of Win 7 Ultimate, but am not completely sure. I want to be sure that I do NOT do anything that could affect the Mac side
What do you guys think?

yorkeystyl wrote:
Hi guys! I have a new Macbook Pro purchased from Best Buy yesterday. I had the Geek Squad upgrade the RAM to 8 gigs (They only had PNY brand, I was concerned but went with it anyway). I had them install Boot Camp Windows 7 Ultimate. Today I picked it up and when I started playing with it I learned that they installed the 32 bit version of Win 7 Ultimate instead of the 64 bit version, why, I have NO IDEA.
So, I want to replace the Win 7 installation with the 64 bit version but have read that this can be tricky. What is the proper way to do this? I'm not sure I trust the Geek Squad to do this for me.
I assume I need to reformat the Windows partition, defragment and then install the 64 bit version of Win 7 Ultimate, but am not completely sure. I want to be sure that I do NOT do anything that could affect the Mac side
What do you guys think?
I think you should take it back to the Geeks and tell them what you want, I also think you should backup before you do.
You do not need to reformat or repartition, you need to reinstall Windows from a 64bit copy, 32 & 64 have identical requirements as far as partition and format go, defragmenting has nothing at all to do with your needs.

Unable to install 32 bit version of Office 2013

We had several computers deployed with the 64 bit version of Office 2013. Due to some unforeseen compatibility issues, we needed to remove the 64 bit version and then install the 32 bit version. While we have been able to remove the 64 bit version,
we are not able to install the 32 bit version. After we click setup.exe, We simply see the Office 2013 splash page that mentions "Please wait while setup prepares the necessary files" and then it disappears. Nothing in the event log either.
Any idea what is going on and how to resolve this?

Hi,
Do you mind telling us which category of Event viewer have you checked?
Most of the setup error log may be stored in Setup category, and some in Application category.
If there are some error logs, please upload, they'll help us to troubleshoot this issue.
Then, this issue also may be due to the remain of Office 2013 64bit. I recommend we remove it manually and clean the registry key:
==========
Method 1
Open C:\Program Files\Microsoft Office 15\root\integration\
Delete all C2RManifest*.xml files in that folder.
Open an elevated command prompt. Tap on Windows, enter cmd, right-click on the result and select run as administrator from the menu.
Type cd "C:\Program files\Microsoft Office 15\root\integration".
Type integrator.exe /U.
To remove the Office 2013 preview scheduled tasks run the following commands.
Type schtasks.exe /delete /tn "FF_INTEGRATEDstreamSchedule"
Type schtasks.exe /delete /tn "FF_INTEGRATEDUPDATEDETECTION"
Type schtasks.exe /delete /tn "FF_INTEGRATEDOffice 15 Subscription Heartbeat"
Keep the command prompt open.
Open the Task Manager with Ctrl-Shift-Esc.
Click on the Process tab and kill the following processes: integratedoffice.exe,
appvshnotify.exe, firstrun.exe and setup*.exe.
Type sc delete OfficeSvc at the command prompt.
Open Windows Explorer and delete the Microsoft Office 15 folder
Open %ProgramData%\Microsoft and delete the ClickToRun folder
Open %ProgramData%\Microsoft\office and delete the
FFPackageLocker file
Press Windows, type regedit and hit enter to open the Registry editor
Delete the following Registry keys.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Office 15 - ProfessionalRetail - en-us
Note that the name of the last Registry key depends on the installed version of Office.
Delete Office 2013 start menu shortcuts
Open %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs and delete the Office 2013 folder
Go to the command prompt and run one of the following commands:
If you are running an x86 version of Office 2013 and an x64 operating system run the following command:
MsiExec.exe /X{50150000-008F-0000-1000-0000000FF1CE}
If you are running an x86 version of Office 2013 and an x86 operating system run the following command:
MsiExec.exe /X{50150000-007E-0000-0000-0000000FF1CE}
If you are running an x64 version of Office 2013 and and x64 operating system run the following command:
MsiExec.exe /X{50150000-008C-0000-1000-0000000FF1CE}
Run the following command afterwards: MsiExec.exe /X{00150000-008C-0000-0000-0000000FF1CE}
Method 2
Open the %windir%\Installer folder. Make sure you can view Hidden files and folders on your system
Select View, then Choose Details
Select Subject, type 340 in the width of the column and click ok. This may take several minutes before subjects appear.
Select View > Sort by > Subject
Locate all .msi files that have Microsoft Office 2013 product names and uninstall them.
Use Windows-R to open a run box
Enter services.msc and hit the enter key
Locate Office Source Engine and right-click the service and select
Stop from the context menu.
Open the %CommonProgramFiles%\Microsoft Shared folder or
%CommonProgramFiles(x86)%\Microsoft Shared on a 64-bit operating system
Delete the folders Office15 and Source Engine from the folder list.
Open the %ProgramFiles%\Microsoft Office folder or %ProgramFiles(x86)%\Microsoft Office on 64-bit systems
Delete the Office15 folder.
Open the MSOCache folder on the root of the hard drive
Open the All Users folder and delete every folder that contains 0FF1CE} in the name
Open the folder %appdata%\microsoft\templates
Delete the following files Normal.dotm and Welcome to Word.dotx
Open the folder %appdata%\microsoft\document building blocks
Delete the building blocks.dotx file
Press Windows-r, type regedit and hit enter
Open the following Registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
Delete the following Registry keys if you are running a 32-bit version of Windows.
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office15*
Delete the following Registry keys if you are running a 64-bit version of Windows
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office15*
On a 32-bit version of Windows, open the following Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
On a 64-bit version of Windows, open the following Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
Select File > Export, type UninstallKey01 and select Save.
Under the uninstall key determine the subkey that has the following values:
Name: UninstallString
Data: file_name path\Office Setup Controller\Setup.exe path
Delete the keys that match the data and repeat the process until all keys have been processed.
====
On the other hand, the installation source also may be a factor, please try to change one and test.
https://products.office.com/en-us/download-back-up-restore-microsoft-office-products?legRedir=true&CorrelationId=9398947d-5b49-4e53-a203-0ef5ff858293
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office Standard 2013 Key Management Service host 32-bit or 64-bit version ?

Hello,
I have a 2012 DomainController serving as our KMS host.
I need to activate 2013 Lync 32-bit clients so I will have to install the office 2013 KMS host.
The KMS host download is available in both 32-bit and 64-bit.
Should I download the 64-bit version because the 2012 OS is 64 bit or will I download the 32-bit host since the Office version we use is 32-bit?
BR
Sverre Amundsen

Hi,
Based on my understanding, I suppose that you want to activate 32-bit version of Lync 2013. Is it right?
If so, you can only install 32-bit version of Office 2013 on your PC. The 32-bit and 64-bit versions of Microsoft Office programs don’t get along, so you can only have one type installed at a time. If you mix 32-bit and 64-bit version installed
on the same PC, you might see some errors.
Reference about why can’t I install both the 32-bit and 64-bit versions of Office 2013:
http://office.microsoft.com/en-001/access-help/why-cant-i-install-both-the-32-bit-and-64-bit-versions-of-office-2013-HA103523746.aspx
By the way, there is an article about choosing 32-bit or 64-bit version of Office.
http://office.microsoft.com/en-001/support/choose-the-32-bit-or-64-bit-version-of-office-HA102840825.aspx
Best regards,
Greta Ge
TechNet Community Support
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Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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