32AV502R DOUBLE IMAGE & HORIZONTAL LINES

Received a firmware drive from toshiba recently, the usb drive don't do anything, firmware screen never display.
Have tried it many times,some help please, thanks.

Just got off the phone with toshiba,now they saying this model don't have a firmware update , shipped to me was incorrect jump drive.So i'm stuck with an unwatchable lcd tv until they feel like upgrading it's firmware???

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    Andy Jarman
    City of Cockburn
    9 Coleville Crescent
    Spearwood
    WA 6163
    V 9411 3674
    F 9411 3333
    E [email protected]
    W www.cockburn.wa.gov.au
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