32bpp application doesn`t display correctly or crashes when we remote via SCCM 2007 remotetool

By default remotetool’s Color Depth is set to 16 bpp
Daniel
Synapse application is a PACS viewer used by radiology department in our hospital.
Synapse is designed to run in 32 bpp, therefore when we remote to it, the picture is not dispayed.
Instead it displays an error Your display is configured for 65536 colors. This mode is unsupported. Use 24 or 32 colour mode.
As soon as we disconnect or end the remote session. The picture on users workstation 
turns black. Synapse needs to be re-launched  in order to display properly again.
Is there a way to set the Color Depth default  on remotetool to 24bbp ?
When we close the remote session, Synapse crashes or doesn’t display any pictures, leaving them black.
Here’s how the user would see it
On the other hand if we pre-set the colour depth to 24bbp before opening Synapse. Everything is displayed correctly on both admin and the remote workstation, while in a remote session.

Yes, I know this is an old post, but I’m trying to clean them up.
To my knowledge there is no way to do this, however I would suggest looking at remote desktop instead of CM0-7 Remote control.
Garth Jones | My blogs: Enhansoft and
Old Blog site | Twitter:
@GarthMJ

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