$35 connection fee

Just looked at my monthly bill. I added a phone that I already had, no contract needed, to my plan. Whats this $35 connection fee? The guy in the verizon store didn't care to tell me anything about this.

I agree - we added a line for one of our kids, then it turned out they didn't need it. Within 24hours we canceled the line. We were not told of the $35 if so we probably would have just helped our child out and gotten them a track phone for less than that. Verizon didn't even get the billing correct, which it would of been just $9.99 for an extra line no extras and they charged us double that. That was taken off but they still have not called us back about the $35 activation fee that we were not told of either & they said they were going to have someone call back. Now they have charged us a $5 late fee on that portion we did not pay. Very frustrating to say the least...

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21cn upgrade connection fee

Jst got this months bill looks like I may have been charged a 30 quid connection fee as my bill is exactly 30 quid extra. If this is the case iam really nt happy this was never mentioned when I signed up for it. All I got told was I would be entering into a new contract. This will be the .3rd billing issue in 3 months really nt impressed at all . It's jst one thing after another. Has anyone else been charged this for upgrading

Email the board mods at this link http://bt.custhelp.com/app/contact_email/c/4951
and ask them to get it reset for you
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

What is the connection fee with the Unlimited Lati...

Hi! I'm considering Unlimited Latin America. There's a small footnote in the description. It says that a connection fee applies. I'd like to please know how much Microsoft will be charging me then a month. Is it $10 for the unlimited or is it $10 + the fee every single time I call during the month. Thanks,
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

shakira2 wrote:
Hi! I'm considering Unlimited Latin America. There's a small footnote in the description. It says that a connection fee applies. I'd like to please know how much Microsoft will be charging me then a month. Is it $10 for the unlimited or is it $10 + the fee every single time I call during the month.
Hello and welcome to the Skype Community.
The Unlimited Latin America Subscription costs $9.99/month. There are no connection fees with any Subscription
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Moving house connection fee?

Well basically i've moved home and they couldn't promise my infinity because flat I was moving too wasn't listed as having a phoneline (Had it in my previous house) so they said what we'll do is put you down for regular broadband install it and if infinity is there then you can call us and just upgrade. The engineer came by and did install a phone line because there wasn't one.
Now i've checked my account recently and it says connection fee of 130? i'm confused I thought it was free, it was with infinity and the customer service agent on the phone told me yeah it'll be free no problems.
I'm not sure if this happened on my first infinity statement because I don't remember checking it, I think it just said connection fee 130 then said below -130 because it's free with the package.
What's going on here? I sincerely hope I they won't be asking for a connection fee or I would have gone with virgin instead. I was told there would be no fee.

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

£130 Connection Fee - Waived But Not For Long.....

Good evening all,
I really do hope someone can help me out with this problem I am currently having with regards to a connection fee charge.
I have been a BT landline customer since 2007 and up until a few months ago had not encountered a single problem hence when this occurred I genuinely thought it would take one single phenomenal to fix. Unfortunately this was not the case.
The problem started when I moved address and entered my new property on the 31st of July, approximately 6 miles away from my old address. Along with the usual things like SKY TV etc, all my services were taken care of by 'Home Move' teams, BT seemed to be the most difficult to negotiate. Because I was moving to a different exchange area, I would have to cancel my long standing account and open a new one. I spoke to a few UK staff members on call and there was no mention of a charge.
After longing and hoping that I did not have to wait too long for a phone connection in my new apartment so that I could get my broadband up and running, I was told on call that an engineer would have to come out and install a line within the property so booked a day off work to be in the flat.
Even better than taking a day off to wait in all day, was the text message I received from 'BTSMS' stating that my "advised appointment on the 12-AUG 2011 between 1pm and 6pm is no longer required for order (VOL011-XXXXXXXXXXXX) Our records show that you already have a phone socket and wiring within your home and can complete the order without the need to visit."
Long story short, my phoneline was working in the flat (SKY tv requires an active line to access interactive services) so without BT actually needing to do anything, the line was in there already
The problem was, I soon received a bill in confirming there had been a £130 charge to my account. I called, waiting 50 minutes on the phone and spoke to Offshore (India) who were sympathetic to my situation and he seemed to understand what the problem was. He stated he would be able to reverse the charge.
No sooner had 48 hours passed and I received another bill through the post explaining I HAD been charged £130 for a connection fee.
I subsequently went through the rigmarole of phoning Offshore, speaking to 2 further administrators and a Manager who promised to look into my queries, even pulling the necessary phenomenal to listen to and call me back - I never received a call back.
That in itself, for one of the worlds largest communication companies, unable to call a customer back, is just plain ignorant.
I have steered away from contacting the Office of Fair Trading, OFCOM etc as I do believe this to be an easily rectifiable mistake but I have lost hope and require guidance please from anyone that may have been through this before.
Thank you.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Connection fee

without a skype number when i call romania it has a .30 connection fee from the us if i have a skype number do i still pay a .30 connection fee

This should not be the case, if you have the subscription and are calling a U.S. number and you are in compliance with the FUP ("Fair Useage Policy").
Please see this: http://support.skype.com/en-us/faq/FA10416/Why-isn-t-my-subscription-working
Are you using a leading 1 with your number? What does the flag look like in the call window, is it a U.S. flag?
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Re: "* A small connection fee applies." Call land...

Kizzume wrote:
How much is this connection fee?
I believe SKYPE can reconsider about this "SMALL! connection fee", calls are connected by the caller through the hardware and software and the systems are in place by default . Hence the OLD STYLE of a person connecting the call is farsical. SKYPE being a premier in this environment and getting popularity would benifit if they remove this SMALL connection fee. Now with all automated systems it is not justifiable to charge a CONNECTION FEE on top of the calling fee per minute or second ?
TO ALL READER OF THIS MESSAGE PLEASE VOICE YOUR SUPPORT TO CONVINCE SKYPE TO LISTEN. ALTERNATIVELY WE MIGHT GO TO "VIBER" ENMASS NO FEE.

Hi,
A connection fee is charged when you use Skype Credit to call a mobile or landline. Connection fees are charged according to the currency set in your Skype account.
There are two different kinds of connection fees in Skype:
Global Rate countries
Non-Global Rate countries
For more information on how to find which connection fee applies to the country you are calling, visit: https://support.skype.com/faq/FA1050
Connection fees are also subject to the following conditions:
If the call lasts less than one second, the call is not charged.
If the call lasts more than one second, the connection fee is calculated based on your account currency.
If your currency is not set, the connection fee will be calculated in Euros.
If your billing address is within the EU, the connection fee is subject to 15% VAT – so for example, the actual cost for a connection fee of €0.039 (the global rate) would be €0.045. However, since your Skype Credit has been subject to 15% VAT at the time of purchase, you would see the amount of €0.039 deducted from your Skype Credit.
If a call is declared to be free of charge (such as a promotion or 0800 number) the connection fee is not charged.
If you have one of our Unlimited subscriptions, the connection fee is not charged for the calls covered by the subscription.
If you need further clarifications, you may contact our Customer Support directly through this link: https://support.skype.com/faq/FA1170
Hope this helps.
Julian

Connection Fee for Skype Pro

I have been a Skype Pro user for years and have just realized just now that I have been paying a "connection fee" when making "FREE" local calls.
Chatting with a customer support person was useless.
If paying a monthly fee, then rid the "connection fee".
I am planning on taking this further.
Solved!
Go to Solution.

I've been a Skype uaser since it's first beta public release and put a fair amount of money towards the service in Skype credit, when it was worth it.
As no good deed goes unpunished, I have never-ever received such inept "support" from any legit or non-legit operation. Count on Microsoft to screw up anyhting that used to be good and replace it with a faceless, suportless thingie that nowadays gives NSA a backdoor into it, to top things off.
Anyways, here is my take on it with Kenneth, the useless rep that kept reciting the menaingless mantra that this disgraced company calls "support":
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Re: SRX1218625810ID - Skype Pro subscription useless
Kenneth,
I would really like to talk to a supervisor / manager regarding this issue, which in my opinion is abusive and illegal billing.
You are now a Microsoft product and as such you should be abiding by US consumer laws, which are similar to the ones we have in Canada and offer consumer protection against scams like this.
Why does Skype keep charging me every month when the service I'm paying for is no longer offered?
And why wasn't I offered a credit or an upgrade based on the money I've invested in the "service"?
Please provide a path of escalation to this issue and / or an email address or phone number for someone in management that can answer these question and bring a resolution to the problem.
If I don't a response within 72 hrs - and I don't mean the kind of answers you are giving me, I will use every means at my disposal to discredit Skype for illegal billing practices and lack of actual customer support.
++++++++++++++++++++++++++++++++++++++++++++++++
From: Skype Customer Support <[email protected]m>
To: [Removed for privacy]@yahoo.com
Sent: Monday, September 30, 2013 2:06:12 AM
Subject: SRX1218625810ID - Skype Pro subscription useless
Thank you for your response.
Upon checking your account, your Skype Pro started year 2008. Skype Pro is not offered anymore that is why it doesn't recognize you as a premium user. You can upgrade to other available subscription so you will be able to use other feature of Skype.
We will be waiting for your response.
Best regards,
Kenneth F
Skype Customer Service
Visit us at www.skype.com for news, updates, and tips.
JoeSchmoez wrote:
I've had the same questions about what Skype Pro actually offers as benefits these days (as of August 2013) and I finally decided to contact Skype support to get a definitive answer. First it took about 10 minutes to figure out how to contact anyone (99% of the support links send people back to these forums and the FAQs). Anyway, after an extended live chat session the end result: No one knows.

Connection fee - Charge on Per minute basis or Per...

I am new and want to use Skype to call Fix and Mobile line, I find there is a connection fee. Does that charge on on Per minute basis or Per connection basic?
Thanks,
Jeff
Solved!
Go to Solution.

Hi,
A connection fee is charged when you use Skype Credit to call a mobile or landline. Connection fees are charged according to the currency set in your Skype account, and per call.
For more information on how to find which connection fee applies to the country you are calling, visit:
https://support.skype.com/faq/FA1050
Connection fees are also subject to the following conditions:
- If the call lasts less than one second, the call is not charged.
- If the call lasts more than one second, the connection fee is calculated based on your account currency.
- If your currency is not set, the connection fee will be calculated in Euros.
- If your billing address is within the EU, the connection fee is subject to 15% VAT – so for example, the actual cost for a connection fee of €0.039 (the global rate) would be €0.045. However, since your Skype Credit has been subject to 15% VAT at the time of purchase, you would see the amount of €0.039 deducted from your Skype Credit.
- If a call is declared to be free of charge (such as a promotion or 0800 number) the connection fee is not charged.
- If you have one of our Unlimited subscriptions, the connection fee is not charged for the calls covered by the subscription.
Hope this helps.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Connection fee for free Skype Credit

Hi,
I recently got free Skype Credits to call landlines or mobile for up to 75 minutes. However, I would like to check if the connection fees will be deducted from this credit, since the website states that 'Calls made as part of any of our subscriptions are exempt from connection fees.'
Thanks for your assistance
Solved!
Go to Solution.

MarkChen wrote:
Hi Andre,
So will it be deducted from the credit, or as a separate charge? Thanks for the info!
From Skype Credit. When making calls with Skype Credit you have 2 charges:
1) Rate per minute: http://www.skype.com/intl/en-us/prices/payg-rates/
2) Connection fee per call: http://www.skype.com/go/connectionfee
This is why I would recommend a subscription if you are making lot of calls. With subscriptions you only make 1 payment monthly, every 3 months or yearly and you don't need to worry about connection fee.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Connection fee for free one month trial

Hi, I just signed up for one month free unlimited world calling. I wanted to know if a connection fee applies for calls under this plan.
Thanks.

Hi,
I understand that you have subscribed with Azure and started to use Free one Month trial. However , you wanted to keep it for later use.
This is not possible because the Free trial expires in 30 days and Microsoft azure will suspend the free trial account. You can optionally upgrade your trial to be a Pay-As-You-Go Azure subscription at this point if you want to continue
Or if you wanted to use only the Free trail, then you might have to subscribe with another Live ID [ email address ] which is active for 30 days.
If you are a student, Microsoft Azure Education Grants might help which are focused on enabling educators to easily leverage the benefits of the Microsoft Azure for curriculum development and teaching. Through these grants, educators can obtain easy access,
with no Credit Card required, to the Microsoft Azure for an extended period of time at no cost for themselves and their students. Access to the Microsoft Azure is made possible through 5-month Microsoft Azure Academic Passes. Educator Grants may be available
up to the number of students within the course, dependent on the volume of requests, pass availability, and the needs of the course.
Educators at accredited academic institutions can apply for the Microsoft Azure Educator Grants.
see https://www.windowsazurepass.com/azureu for more details.
Regards,
Shirisha Paderu

Connection fee on USA subscription

I am about to purchase USA/Canada subscription plan, I have a USA number where I want to forward my calls to.
Questions is , will I be charged a connection fee if my calls are forwarded to a USA cell or land line or Google voice number for that matter...

yuvi123 wrote:
will I be charged a connection fee if my calls are forwarded to a USA cell or land line or Google voice number for that matter...
No connection fee is payable if you are subscribed to the USA/Canada Call Plan.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

House move connection fee demand.

Hi... I'm new to the forum and I'm hoping a kindly Moderator can help me with a problem which is causing me a lot of frustration and angst!
I've been with BT for many years, and recently completed the house move procedure online. Initially I was told via "My BT" that a line didn't physically exist at my new address and an engineer would call, costing £130.
The line at my new address did exist, and was connected with all equipment and a dialling tone prior to my moving in date.
I was then told (My BT) that an engineer didn't need to call.
When the next bill was sent I was charged the £130 reconnection fee, - to a line which had not been disconnected.
I telephoned the BT helpline, and an Indian gentleman spoke with his supervisor and emphatically told me that I can "rest assured as there will be 110% no connection charge as the line was always live and was not disconnected".
Since then, as my account still showed the £130 charge I sent a cheque (now presented & paid) to cover the genuine charges of £42.33, but then received a threatening letter stating the service would be restricted.
I have written to both BT accounts and BT complaints explaining the above, but have had no reply.
My online BT account now shows the £42.33 as paid, with £130 outstanding.
To reiterate... The landline at my new address never lost it's dial tone from the previous occupant leaving to me moving in, - this can be proven as the phone was used two days before the BT "connection date" when I made an incoming & outgoing test ringer call.
This has now been ongoing for a while and is causing me upset, so I would be very grateful if someone could advise me, please.
With many thanks, kind regards....
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Payments/ re connection fee

I made my payment today then 8min. After I made the payment they turn all my cells off...called and oh they were sorry but it was scheduled to do automatically. But now I have to pay $15 per line even after I paid the bill to keep it from happening....8 minutes ..sprints looking better....I had two line with no contracts but would let me cancel them before they got there $15per line...sprints looking alot better customer service sucks.

Hi Adam, I went through the same thing, almost identical! within minutes of paying my bill my service was disconnected, I was told there was nothing that could be done because it was already scheduled to be interrupted for non payment. At the time of service interruption my account was in good standing.How is this possible or legal? I understand the system an how it works, but it appears the verizon mentality is to act as if nothing can be done and just continue to charge its customers the connection fees. its been awhile now how come there wasn't anyone at verizon who cared then? if this is what you do, how about looking into it for me also. Thanks Adam.

Free? Setup and Connection in "Get Connected"

Just to see if anyone had the "No connection Fee" experience with the recent BT's promotion in their "Get Connected" package.
My BT line was installed on 28th Jan after joining above promotion which was due to expired end of Jan 2010 and was extending, probably still going, in which the setup and connection fees are waived if signed up for 18 months, which I did.
The first bill came at beginning of Feb showing the full connection fee of £124.99, I had to call BT to sort this out, the voice at BT said, oops, discount show have been given, admin error !! The money will be credited in the next bill (28th Feb) and the options I was given were
1) Pay the full bill (as I've DD setup to do so already) then get the credit in my next bill - no chance, I rather keep the money in my pocket!!
2) Cancel the DD, suspend the payment, wait for next bill (with the credit), then everything will sort itself out - this was the option I then agreed.
However, I have lost out the discounts on line rental (From DD and paperless billing) and I can't setup the account till the Feb bill has been paid.
So from a BT admin error, it cost me both time (to sort this out on the phone and re-setup the DD) and money due to loss of rent discounts (and I don't know when I can setup the DD as the website is not allowing me to do it currently, may be due the the Account is being suspended).
What a hassle, all from a BT admin error !!

The situation is getting more and more in BT's favour!!
This month's bill (dated 28th Feb '10) has eventually available online on 2nd March. Correct, the £124.99 connection charge has been reversed but on the date of the credit, from the basic Weekend only package, I'm now on Evening & Weekend Package costing an extra £2.99 per month - which I absolutely do not need !!
So I phone up and eventually spoke to a very nice gentleman in Billing Section, agreed to the, yet an operator error by enterring a "wrong" code causing the upgrade of Calling Plan. Also agreed to credit me with the manual payment processing fee of £1.50. Unfortunately, after over half an hour on the phone, not able to change my Calling Plan Back and said he'll have to pass it onto someone else to sort out the next day, which would be acceptable as he did genuinely want to help.
I kept a close eye on the Calling Plan details online over the last 2 days, all the changes (and credits) have been actioned and can be seen online, great, I thought, until I looked at the calling plans page. I'm now on 2 plans costing me a total of £23.08 per month !!!!
The Weekend only plan is £11.54/month which is correct, but I'm also on "the weekend + free connection package" also costing £11.54/month giving a total of £23.08 per month, I assumed this will start from the previous change date as requested by me.
The only way to explain all this is the BT System has been program in such a way that doesn't matter how had the operator tries, the end only way the changes can be accepted is by charging more month per month !!
Come on software guys (or is it management?), please sort this out, this is not accetable !!

$35 connection fee

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